1. THE QUALITY ASSURANCE IN UNIBO PILOT MODULES Laura Tampieri – laura.tampieri@unibo.it Study Month for the diffusion of Resilience Management in Higher, Professional and Life Long Education Bologna 11.01.2016

2. The Quality Assurance Key element in Project Management A compulsory section in the applications A core subject of project Which levels of Quality ? Activity / Workpackage / Project Work Package type Management Implementation (the substance of the work planned including production, testing, etc) Quality Assurance (quality plan) Dissemination Exploitation of results

3. QA as a process: 1)Scheduled quality program – 2) Realization – 3) Control – 4) Feedback 3 EFFECTIVENESS, EFFICIENCY AND ADEGUACY

4. Monitoring phases 1) Programs/courses definition (through a template) 2) During the courses realization (towards the end) to verify the performance 3 ) Effective and perceived performance GAP analysis

5. THE QUALITY PROGRAMMING Template for Courses Evaluation 5

6. 6 THE EXPERIENCE OF UNIBO STUDENTS QUESTIONNAIRE

7. The analysis derives from two connected models: 1.Multi dimensional approach: Academic Staff (AS), Students (ST) and Project Staff (EN); 2.Index System: Targets, Resources and Results; Effectiveness (Ec), Efficiency (Ez) and Adequacy (Ad). We can now establish a relationship between these two models: ST ↔ Ec / AS ↔ Ez / EN ↔ Ad “Does it exist a gap between the perceived performance Ad p (detected from questionnaires and reports fit by the three group of actors) and the effective one Ad e (derived from the formula below*) ? ” * Ad e = Ec p / Ez p (with Ec p and Ez p detected from questionnaires) 7 BEYOND THE STUDENTS OPINION FOR AN INTEGRATED SYSTEM

8. THE QUALITY FROM THE STUDENTS PERSPECTIVE 8

9. 9 FROM THE TEACHERS PERSPECTIVE

10. FROM THE STAFF PERSPECTIVE

11. UNIBO PILOT MODULES AY 2014 - 2015AY 2015 - 2016 PM1 “Simulimpresa in Resilience Project Management” PM2 “Simulimpresa for Virtual, Augmented Reality and media context in resilience” PM3 “Simulimpresa in resilience for cultural heritage” PM4 “Simulimpresa in Resilience Project Management” Date of beginning30 th Sept 20149 th March 201520 th April 201529 th September 2015 Date of end11 th Dec 201427 th March 201518 th May 201516 th December 2015 N. of Students enrolled28151312 N. of Course Hours4020 40 N. of Full Teachers2222 N° of Contract Teachers (Or Part Time Teachers) 0000 N. of Tutors4333 Quality Assurance Responsible (Internal/ External) Internal and External Methodologies of Quality Assurance Regular Professor Report Students Questionnaire Teachers Questionnaire Regular Professor Report Students Questionnaire Teachers Questionnaire Regular Professor Report Students Questionnaire Teachers Questionnaire Regular Professor Report Students Questionnaire Teachers Questionnaire

12. The results of evaluation Pilot Module Evaluated score (A) Maximum score (B) (A / B) PM120,8027,890,75 PM292610800,86 PM37279360,78 PM47208640,83 Pilot Module Evaluated score (A) Maximum score (B) (A / B) PM123400,58 PM21151280,90 PM31111280,87 PM487960,91 STUDENTSTEACHERS

13. Project Staff evaluation Pilot Module Evaluated score (A) Maximum score (B) (A / B) PM161,67850,73 PM260680,88 PM360680,88 PM41221360,90

14. THE GAP BETWEEN THE EFFECTIVE AND THE PERCEIVED PERFORMANCE 14 PM 1PM 2PM 3PM 4 Ad e 1,290,950,900,92 Ad p 0,730,88 0,90 Gap Ad e - Ad p 0,560,070,02

15. Conclusions Comparison of UNIBO pilot modules with others within RESINT Comparison of RESINT pilot modules with other similar projects New questionnaire project staff

16. New Questionnaire for project staff

17. Questionnaire project staff (1)