1. People in Business AO2, AO3 and A04
Task 2

2. Starter Exercise – Job Description or Job Specification
Job title
Location of the job
Experience
 Summary of general nature of the job
Personality/character
 Level of education/qualifications required
List of main duties
Skills
Position in the organisation

3. Assessment Objective 2 The main task is to:
Plan and take part in a recruitment and selection process, which explains the self-regulatory, legal, social and ethical responsibilities considered in the recruitment process.
Demonstrates this through a practical exercise including, the creation of a vacant position, the development of the key recruitment documentation and participation in a mock interview as part of the interview panel. ( 22 marks)

4. Assessment Objective 3
Select relevant and up to date data from a range of sources. This is essentially collecting and using data throughout this task about:
Documents used
Interview process
Training at o2
Relevant PEST factors (12 marks)

5. Assessment Objective 4
Make judgements, supported by coherent justification of the effectiveness of the selection process, evaluating ways in which it can be improved.
Ideas are communicated in a coherent structure with consistent and appropriate use of technical terms. There are few errors in the accepted conventions of written communication (12 marks)
This means you have to evaluate the whole recruitment process and write to a good standard of English.

6. AO2- Marked out of 22
Mark Band one (1-5 marks) Takes part in the Interview. A demonstration of the recruitment and interview process which describes aspects of the structure and purpose of 1) the documentation 2) the interview A description of some self-regulatory, legal, social or ethical responsibilities relevant to recruitment Mark Band two (6-10 marks) PLANS and takes part in the interview. A demonstration of the recruitment and interview process which EXPLAINS aspects of the structure and purpose of 1) the documentation 2) the interview A basic explanation of some self-regulatory, legal, social or ethical responsibilities relevant to recruitment
A02- structure and purpose of the documents and the actual interview

7. MARK band three (11-16 marks) PLANS and takes part in the interview
MARK band three (11-16 marks) PLANS and takes part in the interview. A demonstration of the recruitment and interview process which EXPLAINS the overall structure and purpose of 1) the documentation 2) the interview An explanation of relevant self-regulatory, legal, social or ethical responsibilities considered in the recruitment process.
Mark band four (17-22 marks) PLANS and takes part in the interview. A demonstration of the recruitment and interview process which thoroughly EXPLAINS the overall structure and purpose of 1) the documentation 2) the interview A thorough explanation of relevant self-regulatory, legal, social or ethical responsibilities considered in the recruitment process

8. Waitrose Job Description
Define the main purpose of a job description and its contents
Define the main purpose of the person specification and its contents
Explain the main purposes of the job description & specification
Why does a Business use a Job Description & Specifications?
How do they help the business?
REMEMBER TO PEE. TRY THIS REASON AS AN EXAMPLE
Point: Provides a description of the job for a candidate
Explain:
Effects
Links to help with the theory:
Lesson on job descriptions/ Give class notes on job descriptions/discuss purpose etc. Must stress and give examples of PEE technique as this leads to mark band four.

9. Evaluating the Job Description & Specification
Mark band 1 2 3 4
AO4
A judgement, based upon limited evidence, of
the effectiveness of the selection process,
describing ways it could be improved.
Ideas are communicated in a way that is
adequate to convey meaning with limited use of
technical terms. There are noticeable errors in
accepted conventions of written communication.
(1 - 3 marks)
A judgement, with some justification, of the effectiveness
of the selection process, explaining ways in which it
could be improved.
Ideas are communicated with some structure evident with
occasional use of appropriate technical terms. There are
some errors in accepted conventions of written
communication.
(4 - 6 marks)
A judgement, supported by a reasoned justification, of the
effectiveness of the selection process, discussing ways in
which it could be improved.
Ideas are communicated using a logical structure with
some appropriate use of technical terms. There are
occasional errors in accepted conventions of written
(7 - 9 marks)
A judgement, supported by a coherent justification, of the
effectiveness of the selection process, evaluating ways in
Ideas are communicated in a coherent structure with
consistent and appropriate use of technical terms. There
are few errors in accepted conventions of written
( marks)
Add in an example of PEE – focus should be on the justification of their idea.

10. Waitrose Job Description
Study the job description you have been given from Waitrose.
Write a sub heading: Key features of Job Description
Briefly explain the purpose of each section- what does it show and why is that important?
Write a sub heading: Strengths and Weaknesses of Job Description
Explain the strengths and weaknesses of this job description
Remember to PEE- make your point, explain your point, what would be the effect of this on Waitrose (how would it improve the job description?)

11. Waitrose Person Specification
Study the job specification you have been given from Waitrose.
Write a sub heading: Key features of Job Specification
Briefly explain the purpose of each section- what does it show and why is that important?
Write a sub heading: Strengths and Weaknesses of Job Specification
Explain the strengths and weaknesses of this job specification
Remember to PEE- make your point, explain your point, what would be the effect of this on Waitrose(how would it improve the job specification?)

12. Consider All Possibilities
Job Advert - Starter
Consider All Possibilities
List what makes a good job advert?
Success criteria
5 - Your advert failed to attract many applicants
7 – Your advert received many applicants but the quality was mixed
9 – You received many high quality, well qualified applicants
Good title – include keywords
Location
Describe the company
Description of role
Description of the skills required
Qualifications
Experience
Who job reports to.
Salary/rate
Write enough to sell the position – yes…even writing an advert will utilize your sales skills
Use adjectives and adverbs
Concentrate on the selling factors of the role.  i.e. new offices, great environment, culture, team, industry
What are the benefits? Not just the fiscal benefits either, OK?
Make it personable. Highlight to potential candidates what’s in it for them e.g. “Your well developed skills will be further developed…”
Make it easy to apply – phone number/ address

13. Job Advert - Starter Study the Waitrose advert.
Label the key features of the job advert.
Analyse the strengths and weaknesses of this advert.
Suggest ways in which it could be improved

14. Study the job advert you have been given from Waitrose.
Write a sub heading: Key features of Job Advert
Explain the purpose of the job advert
Start with a general explanation of the overall purpose.
Write a sub heading: Strengths and Weaknesses of Job Advert
Explain the strengths and weaknesses of this job advert
Write a sub-heading Legal, Social, Ethical & Regulatory Obligations.
Explain how the Job Advert meets these obligations by giving examples from them
Write a sub heading: Improvements to the Job Advert
Using the weaknesses you have already stated, recommend ways Waitrose could improve the job advert, explaining how and why it would be an improvement.
Remember to PEE- make your point, explain your point, what would be the effect of this on Waitrose (how would it improve the job specification?)
Add on notes on the purpose of job adverts

15. Application Form
Write a sub heading: Key features of Job Application Form
Explain the purpose of the job application
Start with a general explanation of the overall purpose.
Complete the application form for Waitrose
Write a sub heading: Strengths and Weaknesses of Job Application Form
Explain the strengths and weaknesses of this job application form
Write a sub-heading Legal, Social, Ethical & Regulatory Obligations.
Explain how the Job Application meets these obligations by giving examples from it
Write a sub heading: Improvements to the Job Application Form
Using the weaknesses you have already stated, recommend ways Waitrose could improve the job application, explaining how and why it would be an improvement.

16. Evaluating Online Application Forms
At Waitroses all applications are made Online
Write a sub heading: Strengths and Weaknesses of Job Application in the Internet
Explain the strengths and weaknesses to Waitrose of applying for jobs on the internet.
Write a sub heading: Improvements to the Job Application on the Internet
Using the weaknesses you have already stated, recommend alternative ways Waitrose could accept applications, explaining how and why it would be an improvement.

17. Shortlisting – Starter exercise
Study the following list of skills required by a sales person. Do you think they are essential or desirable.
Outgoing personality
Confident
Oral Communication
Written communication
Presentation
Self motivation
Passion for selling
Ambitious
Persistence
Negotiation
Show initiative
Team work
Time management

18. Shortlisting
As a class draw up a method of scoring the application forms.
Read the job application forms and score them.
Explain what is meant by shortlisting
Write a sub heading: Strengths and Weaknesses of Shortlisting
Explain the strengths and weaknesses of the way in which you shortlisted candidates. Try to use examples from the shortlisting to illustrate your answer e.g refer to specific candidates applications.
Write a sub-heading Legal, Social, Ethical & Regulatory Obligations.
Explain how your shortlisting method meets these obligations by giving examples from it
Write a sub heading: Improvements to the Shortlisting Process
Using the weaknesses you have already stated, recommend ways you could improve the shortlisting method used, explaining how and why it would be an improvement. You could suggest alternative methods.

19. http://www. waitrosepartnerdevelopment. co

20. Interview Preparation Starter
Study the following clip:
Evaluate the questions and the style of interviewing in these interviews.

21. Interview Preparation - in groups of 3
Using the Waitrose Job Description and Person
Specification come up with relevant questions for your Interview.
Think carefully about the structure of the interview and explain the purpose of each question (why is it needed? What information do you hope to draw from the question? ) There are numerous websites with example interview questions on:
Most interviews structured using predetermined list of questions including:-
Questions relating to the job specification
Questions relating to the person specification
Information about the candidate’s previous experience and what they think they can bring to the job
Use open ended questions to encourage the interviewee to talk.
Ensure the candidate is given an opportunity to ask questions about the company and/or the job
Check pupils questions are relevant.

22. Job Interview Write a sub heading: Key features of Job Interview
Explain the main purpose of the job interview from the point of view the interviewer from Waitrose and the interviewee
Write a sub heading: Strengths and Weaknesses of Job Interview
Explain the strengths and weaknesses of the interview including the number of interviewers; the balance of open v closed questions ; the order; type of questions; the way in which they were asked; the organisation of the room and anything else you think relevant.
Write a sub-heading Legal, Social, Ethical & Regulatory Obligations.
Explain how the job interview questions meets these obligations by giving examples from them.
Write a sub heading: Improvements to the Job Interview
Using the weaknesses you have already stated, recommend ways you could improve the job interview questions, explaining how and why it would be an improvement. - If you were to run the Interview again what would you do differently?
Remember to PEE- make your point, explain your point, what would be the effect of this on Waitrose (how would it improve the job interview?)

23. Interview Analysis Write a sub heading: Job Interview Analysis
Explain the strengths and weaknesses of the candidates. You should refer to their answers to specific questions.
Consider the following factors:-
Non verbal communication – dress & body language
Verbal communication – the way the spoke
Quality of answers and suitability for the job
Which candidate would you award the job to and what are the main reasons. You can compare the winning candidate with the unsuccessful candidates

24. Evaluation
You need to look at the whole recruitment process and suggest ways in which it could be improved. This could mean:
improving what they are currently doing
Improving what you did in the interview e.g asked different questions in the interview
suggesting different ways in which they could do things e.g have written application forms rather than online
In each case explain the advantage and disadvantage of the suggestion. Choose examples from different parts of the recruitment process:
Job description
Person Specification
Job Advert
Application Form
Shortlisting
Interview

25. Analyse The Effectiveness of Training to the Recruitment Process at Waitrose
Write a sub heading: Key features of Training
Explain the main purpose of training at Waitrose. You could copy and paste the introduction from your training section
Write a sub heading: Strengths and Weaknesses of Training
Explain the strengths and weaknesses of training at Waitrose – you could include induction; on and off the job. You have the advantages and disadvantages in your training section.
Write a sub-heading Legal, Social, Ethical & Regulatory Obligations.
Explain how the training meets these obligations by giving examples from them. You may have to do this theoretically.
Write a sub heading: Improvements to the Training
Using the weaknesses you have already stated, recommend ways you could improve the training, explaining how and why it would be an improvement
Remember to PEE- make your point, explain your point, what would be the effect of this on Waitrose (how would it improve training?)

26. Analysing the Motivational Methods used at Waitrose
Write a sub heading: Key features of Motivation
Explain the main purpose of motivation at Waitrose. You could copy and paste the introduction from your motivation section
Write a sub heading: Strengths and Weaknesses of Motivation
Explain the strengths and weaknesses of the methods used to motivate staff at Waitrose – you should include examples of methods you think are good and bad, from the section your did earlier.
Write a sub-heading Legal, Social, Ethical & Regulatory Obligations.
Explain how the methods used to motivate staff meets these obligations by giving examples from them. You may have to do this theoretically.
Write a sub heading: Improvements to the Motivation
Using the weaknesses you have already stated, recommend ways you could improve the motivation, explaining how and why it would be an improvement. You could suggest ideas that they are not currently using.
Remember to PEE- make your point, explain your point, what would be the effect of this on Waitrose (how would it improve training?)

27. Legal, Social, Ethical and Regulatory Obligations - Starter
Workplace discrimination prompts 'whitened' job applications Read the following article and explain how this breaks the law.

28. Legal, Social, Ethical and Regulatory Obligations
Write a heading Legal, Social, Ethical & Regulatory Obligations.
Explain the main laws which affect the recruitment process
By using your activity sheet on employment laws
State why is it important that you follow the correct laws
Briefly explain the main laws with regard to discrimination by using:
Explain how the Job Description, Person Specification, Job Advert, Application Form and Interview Process met this law by giving examples from the Recruitment Process you carried out for the post of Customer Service Advisor at Waitrose.
Sex Discrimination, race relations acts, disability discrimination
Need to look at this section in more detail.