1. Interface Associates Troubled Families National Overview Nafisa Mathia

2. Who are Interface Associates Expertise and best practice Links with central Government DfE Troubled Families Unit DCLG and DH Links with central Government DfE Troubled Families Unit DCLG and DH Members of Family Delivery Team Responsible for : Think Family reforms Training Improvement support Members of Family Delivery Team Responsible for : Think Family reforms Training Improvement support

3. What we do Interface Associates UK -- national body of expertise on effective approaches to support families with multiple problems. Our aim -- enhance capacity and expertise in local areas across priority areas of service delivery for communities, children and vulnerable families. Support Local Authorities and their partners to increase service quality and gather evidence of outcomes and quality, with a clear focus on innovation and excellence through learning from local practice as well as national research.

4. Who are families with multiple problems? Mother has mental health problems No parent in the family is working Family lives in poor-quality or overcrowded housing No parent has any qualifications At least one parent has a long-standing limiting illness, disability or infirmity Family cannot afford a number of food and clothing items Family has low income (below 60% of the median) Poor parenting Truancy, exclusion or low educational attainment Family in debt Drugs or alcohol misuse Marriage, relationship or family breakdown Domestic violence Child protection issues Risk factors attributed to families with 5 or more disadvantages (from) Families At Risk: Background on families with multiple disadvantages, Social Exclusion Taskforce Research Report, 2007 Additional risk factors from families supported through family intervention (NatCen, Mar 2010).

5. Agenda Nov 2012 PM commitment to: “turn around the lives of 120,000 troubled families by the end of this Parliament” New Minster responsible - Eric Pickles Set up new Troubled Families Unit To work with: “a cohort of families with problems that are being passed on through the generations; that these families have members who are often vulnerable and in crisis; that they often cause problems to others around them, and that, despite huge efforts put in by so many, they absorb public services without their problems ever being fully dealt with”

7. Timeline Each LA asked to identify their families focussing on  Those not in work  Children not attending school  Involved in crime and/or anti-social behaviour CLG to provide simple and workable definition to assist LA’s identify the right families within their current administrative systems Discussion on agreeing numbers per LA for a baseline figure Analysis will be given to CLG

8. Funding £448m announced Funding for coordinators to oversee action in their area National push for higher profile Offer 40% through Payment by Results based on:  Children back into school  Reduce their criminal and anti-social behaviour  Parents on the road back to work  Reduce the costs to the taxpayer and local authorities

9. Funding for Coordinator’s Troubled Family Coordinators in each local council Operate at a senior level to oversee the programme of action in their area Funding weighted in proportion with the number of families in each local area

10. Role of Coordinator’s Getting a grip on the numbers, names and locations of the families in their area Bring together local agencies (e.g. police, job centre plus, health organisations, schools) to put a robust plan of action in place to deal with the families Using the extra money provided to lever in the additional money and resources needed for their local programme Track action to ensure the right approach is being taken with the right families, problems are unblocked Ensure progress is tracked and monitored and fed back to the Central Troubled Families Team

11. How will the programme work? Estimates of numbers locally to be agreed Government offer up to 40% of the cost of dealing with these families to LAs –on a Payment by results basis. Remaining 60% to be found from a range of local partners.

12. The “New” Approach Pace and Scale  120,000 across the country  TimeLine for robust and ambitious plans Focus  Individual families  Plans for each family which to map how to “turn around”  Outcomes- out of crime, back in school and work and costing less. Paid for their successes, not failure Renewed emphasis on getting troubled families into work

13. Funding for initial support Additional funds of £20K to be spent in the financial year 2011/2012. Undertake analysis to convert indicative estimated numbers of troubled families in each LA into verified figures of ‘real’ troubled families Estimate how many of these families would already achieve the success criteria within existing or planned provision by 2015 Develop service redesign plans required to expand provision and meet the needs of the remaining group of ‘troubled families’

14. Funding for support Formulate business case to underpin local resource commitments. LAs and partners Make the case for 60% investment required to match the 40% offered by the Troubled Families Team To plan the outcome tracking arrangements necessary to both focus services on the success criteria and demonstrate success

15. Financial Resources Cost of family £10000 £4000 each troubled family Upfront payment—attachment fee- Year1—80% Year2—60% Year 3—40%

16. Payment By results Young people Crime and Families ASB Households affected by Truancy and School Exclusion Adult not in work Local Discretion—high cost

17. Identifying families Crime and ASB School attendance Adults on benefits—new regulations Legal gateway Welfare reform Act 2012 JCP—local named contacts

18. Xantura technology Identify troubled families across any given geographical area Using agreed criteria, predict and identify potential and emerging troubled families Make the right people aware of issues and changes in circumstances More than just a Technology—A Solution to support Workforce Development, Transformational Change

19. Fusion overview Vulnerable SpringVault Insight Orion MatchMaker Real time integration Identify & outcome reporting Drive partnership working Empower and engage citizens Support smarter, evidence based commissioning Deploy deeper vulnerability insight into existing systems

20. Triggering performance related payments The ability to accurately measure performance (correlating service efficiency and impact on outcomes) is critical By linking MatchMaker outputs to Interface Associate’s Family Cost Calculator we are able to illustrate improved outcomes / changed behaviour (e.g. ASB incident frequencies)

21. Nafisa.mathia@interfaceassociates.co.uk Nafisa.mathia@interfaceassociates.co.uk www.interfaceassociates.co.uk 0758 431 4558