2. IntroductionIntroduction

3. Besides better audio quality, higher spectrum efficiency and longer battery life, ? How could you fully utilize the advantages of DMR digital radio? ? What value added functionality you could get from migrating to digital? ? How could DMR system solution assists you in your daily operation? ? How could DMR system solution improve your operation efficiency? Introduction – Welcome to Digital World

4.  Analog Radios have limited data applications. Digital radios expand functionalities with data capability.  Hytera DMR integrated data capability enables advanced data application solutions Audio Data

5. A software solution that utilizes the data capability of DMR radio system to provide extended value-added functionalities to DMR system beyond traditional voice communication. These extended solutions allowed a user to perform various functionalities such as: AlarmManagementIndoorPositioning Guard Tour VehicleTracking TelemetryStatusMonitoring GIS Dispatcher Job Order Management Email-Gateway Text Console Email-Gateway Introduction – Welcome to Digital World

6. What is SmartDispatch?

7.  A PC software application for Hytera DMR radio.  Integrated common functionalities such as GPS location tracking, voice dispatching, text messaging etc. into one single solution.  Provides visualize location data to help you manage geographically and making decision better.  Most cost effective software application for Hytera DMR radio.

8. What is SmartDispatch?  A Client/Server based software running on Windows operating system.  Support VoIP for voice dispatching remotely across regions.  Support both common online and offline mapping engines.  Two tiers of products: o SmartDispatch Lite – Single PC Standalone Version o SmartDispatch Enterprise – Distributed C/S version

9. GIS Voice Dispatching Voice Recording AudioLink Emergency Text Messaging & Email Phone Interconnect Reporting & Statistic SmartDispatch integrated most of the common features that are in general needed by most of transportation, commercial, utilities and public safety market into one single solution. What can SmartDispatch do for you?

10.  Easy to use, user-friendly UI for daily operation.  Distributed system for wide area system setup (Client, Server, Gateway).  All Hytera DMR features are supported.  Compatible to Hytera pseudo-trunk and selective repeater key- up features.  Monitoring multiple voice channels from one client console.  Mixing digital and analog voice channels in one system.  Automation and reporting make easy  Customization make available (features request)  Easy installation.  Remote technical supports and troubleshooting. Why SmartDispatch?

11. What benefits can you get?  No recurring monthly investment for data channel usage (GPRS)  Better Decision Making  Improved Communication  Increased Efficiency  Better Recordkeeping  Managing Geographically

12. SmartDispatch - DMR Connections  Two ways to connect to DMR Radio Network: Via Mobile Station (Dispatch Station) and via Repeater.  Connection to Mobile is through USB and maximum 8 mobiles can be connected to one SmartDispatch Gateway. (R2.5 supports 4)  Connection to repeater is directly through IP connection. USB Up to 8 mobile radios can be connected SmartDispatch Application SmartDispatch Application IP Network DMR Repeater RD9XX

13. SmartDispatch Features – GIS Capability  Require DMR radio with GPS model (PD7XXG, MD7XXG)  Unit location on demand by dispatcher  Periodic location update with configurable interval  Color coded icons for radio status (online/offline, location available, alarm, stunned)  User defined icon / Different icon for different unit (vehicle, user, etc.)  GPS Revert Specific channel

14. SmartDispatch Features – GIS Capability  Online tracking unit location on the map  Color coded route for easy identification  Hide and unhide unit / route on the map for clear display  History route playback  Support various online and offline mapping engines: o Google map (online) – need internet access o MapInfo (offline) o OpenStreetMap (online) – available in R3.0 o ESRI (ArcGIS) – future release

15. SmartDispatch Features – GIS Capability Geofencing  Geofencing (restriction region / duty region) and alarm  Color coded regions for easy identification  Save geofencing configuration  Regions can assign any predefined geofencing configuration  Enable multiple geofencing monitoring at the same time.  Easy to configure through graphical interface.

16. SmartDispatch Screenshot – Map View

17. SmartDispatch Features – Voice Dispatching  Make call or receive call from radios via computer console.  Support all types of call : Private call, Group call, All call  Remote Monitoring  Dispatcher Intercom  Audio Switch  Phone Interconnect  Call Log (duration, caller, callee, call type) IP Network

18. SmartDispatch Features – Voice Dispatching  VoIP G.711 standard vocoder  Monitor up to 8 voice channels per dispatcher client console. (SmartDispatch system supports more than 8 voice channels)  Number of voice channels depends on LAN bandwidth – 124 kbps per voice channel.

19. SmartDispatch Screenshot – Dispatcher View

20. SmartDispatch Features – Voice Recording  Record all voice calls. o Connection with mobile station – only record voice call that involve dispatcher. No private call within radios recorded. o Connection with repeater – record all voice call except voice call in direct mode.  Separate media server for voice recording, improve performance and efficiency.  Easy search from call log and playback.  Recorded audio stored in common WAV format. Easy for archive.

21. SmartDispatch Features – AudioLink  AudioLink feature allows voice call between different radio system and across radio network.  SmartDispatch media server acting as an audio switcher to link up call session between different radio system and radio network. SmartDispatch as audio switcher Actual audio path Radio System / Network ARadio System / Network B

22. SmartDispatch Features – Audio Switch  Audio switch able to link voice communication between: o Digital radio and analog radio o Different frequency band (UHF call to VHF) o Different radio system (DMR call to dPMR) - future release o Different geographical regions (New York call to London)  Easy configuration.  Enabled and disabled by dispatcher.  No caller ID support.  No guarantee call setup.

23. SmartDispatch Features – Emergency  Emergency can be triggered by emergency call, geofencing, or man down triggering.  Highlighted indication of emergency event from UI, including highlight red color message/icon and alarm siren sound.  Location based emergency will show the location of the emergency radio on the map.

24. SmartDispatch Features – Text Messaging  Sending short messages to radio unit or radio group.  Easy to use interface similar to instant messaging (chatting) application interface.  History text messages retrieve.  Offline messaging / messaging relay.  Predefined canned message.

25.  Integrates with SMTP and POP3 server to send and receive standard email message.  Allows users to send email to radio from anywhere via email clients.  Allows to send text message from radio to any email address. SmartDispatch Features – Email Gateway POP3 & SMTP Server IP Network Internet / LAN SmartDispatch Station DMR Radio Network TM

26. SmartDispatch Features – Phone Interconnect  supports SIP standard protocol to integrate with standard IP-PBX.  Allows radios to make call to telephones and vice versa.  Allows dispatcher make/receive telephone calls through SmartDispatch client console. Audio IP-PBX (SIP Server) SmartDispatch Station DMR Radio Network

27. SmartDispatch Features – Reports & Statistic  History activities search and retrieval.  Generic report & statistic generation  Report export to MS Word & MS Excel format.  Customized report make available (upon request)  Various types of common reports: o Radio Status report o Call Log Report o Text Message Report o Emergency Report o …

28. SmartDispatch Features – Others  Radio Kill & Activation (Relay)  Remote Monitoring  Dispatcher authentication and access right management  Multi-level dispatching  Multi-languages support  Multi-display monitor support  Remote system configuration

29. SmartDispatch Lite

30. SmartDispatch Lite product facts  A standalone single PC version.  Support 4 channels ( voice + data )  Suitable for small size system usage  Support up to 100-200 radio units depends on the channel loading  All configuration and history records are compatible with enterprise version – upgradable for future expansion.  Support almost full features from SmartDispatch Enterprise version. (Refers to comparison slide) USB SmartDispatch Lite DMR Radio Network

31. SmartDispatch Enterprise

32. SmartDispatch Enterprise product facts  SmartDispatch Enterprise is a distributed system with 3-tiers Client/Server architecture.  SmartDispatch consists of the following software components: o SmartDispatch Server o SmartDispatch Client Console o SmartDispatch Gateway o SmartDispatch Media Server  Can be installed in one single PC. SmartDispatch Server SmartDispatch Media Server SmartDispatch Client Console SmartDispatch Gateway DMR Radio Network VoIP

33. SmartDispatch Enterprise product facts  Suitable for system with large area coverage (across multiple regions) and support up to 1000+ radio units.  Modularize components support flexible system configuration for various topology to fit customer’s different needs: o Single site topology o Multi-sites topology o Multi-level multi-sites topology

34. Single Site Topology Dispatcher Client IP DMR Radio Network Single Site Dispatcher Cable SmartDispatch Gateway LAN / WAN IP Network SmartDispatch Server

35. Multi-Sites Topology Dispatcher Client LAN / WAN IP Network IP Dispatcher Cable DMR Radio Network New York IP Dispatcher Cable DMR Radio Network Washington Dispatcher Centre at New York SmartDispatch Server SmartDispatch Gateway SmartDispatch Gateway

36. Multi-level Multi-Sites Topology LAN / WAN IP Network IP Dispatcher Cable DMR Radio Network IP Dispatcher Cable DMR Radio Network Dispatcher Centre at New York SmartDispatch Server New York Washington SmartDispatch Sub-Server SmartDispatch Sub-Server Local Dispatcher Only dispatch New York local site Only dispatch Washington local site Dispatcher Client Dispatch all sites

37. Product Features Comparison FeaturesSmartDispatch LiteSmartDispatch Enterprise Voice Channels 4 channelsDepends on LAN/WAN bandwidth Text Messaging GIS Features Access Management  Multi-sites  Phone Interconnection  Email Gateway Audio Switch  Dispatcher Intercom  System Capability≤ 200 Depend on channel loading * Features not listed in this table will be available for both version.

38. PC with SmartDispatch Software USB Cable Analog Audio IN Analog Audio OUT Dispatcher Station Dispatcher Station Connection Configuration  Dispatcher Station is a DMR mobile radio.  No need specific firmware.  Need specific CPS configuration.  Connection to PC through dispatcher cable.

39. Dispatcher Station Connection Configuration  All Dispatcher mobile station need to configure : o Enable “Forward To PC” o Configure “Radio Control Station IP” o Configure Subnet o Network ports  Radio control station IP and Subnet should be unique within a subsystem.  Recommended using the default service ports number.

40. Multiple voice channels  SmartDispatch supports connection to multiple dispatcher stations (mobile)  Through dispatcher cable, voice channel connect to PC sound card.  Multi-channel sound card is needed.  Recommended multi-channel sound card is M-Audio 1010LT.  Sound card is not needed for repeater connection. SmartDispatch

41.  Platforms o SmartDispatch Server – Windows Server 2003 o Other components – Windows XP SP2 above, Windows Vista, Windows 7 (32 bits) o Microsoft.NET 4.0  Database o MySQL 5.1  Sound Card o Recommended M-Audio (Delta 1010LT)  IP-PBX o Any SIP server IP-PBX System Requirements

42. Success Cases

43. Solution Features: Analog-digital interoperability  7 analog and 16 digital IP interconnection of citywide coverage  Dispatching through IP network Roaming among the whole network GPS visualized dispatching City Management Bureau, Hefei, China

44.  Telemetry support  GPS : Speeding monitoring, movement trigger update, Landmark, ESRI, Google Earth, Raster map, Address search, etc.  Voice Dispatching : Voice Message, Broadcasting  Voice recording : text comment for voice record, tagging for voice record, authenticated access to call records  Lone Worker Future Release

45. Question?Question?