1. Organisational Design

2. Personal Interviews Ex-employee Journals / Research Management Magazines Management Journals ANZ Analyst Toolkits Annual Reports Equity Analysis Industry News ABF News The Sheet Lending Central Fairfax & News Papers Online Banking Review

4. Research Approach JournalsNews / Research Personal

5. 37,000 3,319 1,346 417,02 4 26 employees million dollars in profit (2008) branches in Australia (2008) million dollars in assets countries in Asia-Pacific with an ANZ presence

6. Personal Deposit Accounts Home Loans Credit Cards Share Trading Life Insurance Superannuation Foreign Exchange SME Overdraft Business Credit Cards Cash Flow Finance Merchant Services Key Man Insurance Corporate Super Institutional Commercial Bills Foreign Exchange Capital Markets Investment Bank Trade Finance Receivables Research

7. CEO Australia Retail Products Retail Distribution Wealth Commercial Banking New Zealand Retail Rural Commercial Institutional Wealth Asia/Pacific Retail Asia Institutional Asia Pacific NE Asia SE Asia Institutional Relationship Banking Markets Australia NZ Asia Shared Services Risk Strategy ANZ India Human Resources CFODeputy CEO Products Geography Services Distribution

8. CEOAustralia CEO Retail Distribution Head of NSW/ACT Local CEO – Sydney CBD BM – Martin Place BM – Macquarie Place Etc (8-16 branches each) Retail Products MortgagesCredit Cards The Local CEO model in ANZ (now adopted by others) makes each local CEO in charge of their own balance sheet. This makes each local CEO responsible for Expenses and Revenue, unlike previous models where branches were seen as a cost centre only.

9. Structural Frame cut and paste of org chart how it evolved what theory it looks like

10. Benefits of this structure (as per second point of the question) Weaknesses of this structure Structural Frame

11. Best/worst cases in the industry ANZ Local CEO structure Structural Frame

12. Culture and Symbolism

15. HR Frame

18. Power and Politics

22. Key Challenges and next steps Expand in a considered manner Understand the cultures in each territory, hire local talent Leverage multi-national relationships for customer acquisition Point 2 discuss Point 3 discuss Point 4 discuss