1. EMAIL MARKETING INSIGHTS THAT MATTER - A study of 4 billion monthly emails - Co-hosted by Kaushik Chakraborty, Head – Digital Marketing, UTI Mutual Funds >> WEBINAR A special webinar by Kalpit Jain, CEO – netCORE Solutions 1

2. -INDUSTRY OVERVIEW Covers everything from industry wise email metrics to what time do readers open emails and on which device -EMAIL CONTENT What content performs best? Includes insights on optimal subject line length, best performing Call-to-action buttons and much more -MATURITY OF EMAIL MARKETER How many marketers have responded to reader’s changing preferences and adopted new techniques in email? -TOP 5 INSIGHTS FOR 2016 Key learnings from 4 billion monthly emails for email marketers into developing a successful strategy for 2016 SESSION INCLUDES WEBINAR 2

3. INDUSTRY OVERVIEW WEBINAR 3

4. INDUSTRY WISE EMAIL VOLUME DISTRIBUTION BFSI 39% ECOMMERCE 29% RETAIL 1% TRAVEL 22% NEWS 3% OTHERS 6% netCORE’S 4 bn Monthy Email Volume The top 3 sectors (BFSI, Ecommerce & Travel) account to close to 90% of the total email volume WEBINAR 4 - netCORE insights from 4 billion monthly emails-

5. Travel and BFSI sectors have good open rates as they have content driven emails Retail can improve click rates by integrating email with social BFSI has low CTOR as emails are very informative OPEN RATES CLICK THROUGH RATESCLICK-TO-OPEN RATES INDUSTRY WISE EMAIL PERFORMANCE METRICS WEBINAR Total unique email opens % Total emails delivered Total unique email clicks % Total emails delivered Total unique email clicks % Total unique email opens 14.3 – Maximum Open rate 12.5 – Maximum Open rate 5 - netCORE insights from 4 billion monthly emails-

6. 2015 sees a slight increase in average open rates across industries to 5.5% compared to 5% in 2014 WEBINAR “ 6 - netCORE insights from 4 billion monthly emails-

7. EMAIL READING BEHAVIOUR We were close in our prediction of 50% mobile email users by 2015 end WEBINAR Mobile is the way A significant shift towards mobile. Yet marketers should not ignore desktop users as emails from certain sectors (News, Events and to an extent BFSI) are still predominantly ruled by desktop 7 - netCORE insights from 4 billion monthly emails-

8. BFSI ECOMMERCE RETAIL TRAVEL NEWS Say it quick, say it well Mobile is the way across industries. Improving mobile user experience includes not just going responsive but having compelling email content that keeps up with user’s short attention spans EMAIL READING BEHAVIOUR - INDUSTRY WISE WEBINAR 8 - netCORE insights from 4 billion monthly emails-

9. 35% 47% 65-70% MOBILE EMAIL USERS IN INDIA - PREDICTION FOR 2016 2014 2015 2016 (predicted) netCORE predicts 65-70% of users will open email on mobile devices by end of 2016 WEBINAR 9 - netCORE insights from 4 billion monthly emails-

10. 10 - 12 AM12 - 2 PM6 - 8 PM8 - 10 AM12 - 2 PM BEST TIME TO SEND EMAILS – SECTOR WISE BFSIECOMMERCERETAILTRAVELNEWS Brands sending emails at these times see the best open rates WEBINAR 10 - netCORE insights from 4 billion monthly emails-

11. 86% 91% INBOX PLACEMENT RATE (IPR) (No. of emails delivered in inbox/No. of emails sent) With 72% Gmail Users in India, it’s very important for brands to stay updated on Gmail’s changing algorithms and focus on user engagement for Inbox delivery WEBINAR - netCORE insights from 4 billion monthly emails- 11 Tips to improve Inbox Placement Rates 1.Run Engagement campaigns (Reply based) through contests or surveys 2.Automations based on subscribers behaviour 3.Define frequency of emails based on user engagement

12. EMAIL CONTENT WEBINAR 12

13. EMAIL CONTENT WEBINAR SUBJECT LINE LENGTH 13

14. OPTIMAL LENGTH OF SUBJECT LINE ACROSS INDUSTRIES BFSI Good Going! BFSI experiments with different length subject lines and sees good open rates ECOMMERCE Short doesn’t always work Really short subject lines (which is the trend in Ecommerce) might not always get good opens. Subject lines of length 51-60 characters see better results RETAIL Keep Experimenting Retail sector seen to be sending repetitive subject lines without experimenting subject line length TRAVEL Surprise yourself This sector that always experiments with innovative eye catching subject lines can do better by sending 71-80 character subject lines NEWS Get the basics right News sector needs to get its subject line strategy in place and follow subject line best practices to get better engagement from subscribers Across industries, we see that subject lines of length 50-70 characters perform best

15. “ WEBINAR Sender Name and Snippet are also important elements other than subject line which help improve the Open rates - netCORE insights from 4 billion monthly emails- 15

16. WEBINAR Effective use of special character in Snippet text to improve email open rate Snippet looks this way in Mobile View INNOVATION IN SNIPPET KEY HIGHLIGHTS -We re-engaged 40% of the email non-openers -Improved overall performance of the campaign by 2X. 16 - netCORE insights from 4 billion monthly emails-

17. EMAIL CONTENT WEBINAR SYMBOLS IN SUBJECT LINE 17

18. USING SYMBOLS IN SUBJECT LINES WEBINAR 18 - netCORE insights from 4 billion monthly emails-

19. USING SYMBOLS IN SUBJECT LINES Try & see the difference Having symbols in subject lines improves the email performance by 20% WEBINAR 19 - netCORE insights from 4 billion monthly emails-

20. Insights by Kaushik, UTI Mutual Funds USING SYMBOLS IN SUBJECT LINES HELPED US WEBINAR With many brands sending emails during Diwali, we needed to do something different in subject line to draw user’s attention and get the opens. Using symbols was the answer “ Including Special character in subject line saw an increase in open rates by 40% 20 Subject line 卐 Start Something New this Diwali 卐

21. EMAIL CONTENT WEBINAR TOP 5 CALL-TO-ACTION BUTTONS 21

22. INDUSTRY WISE BEST PERFORMING CALL-TO-ACTION BUTTONS BFSIECOMMERCERETAILTRAVELNEWS Know MoreShop Now Book nowFor more news click here Trade NowBuy NowExperience NowGo LocationKnow more Experience nowStart ShoppingGet CashbackDownload Now (for App)Subscribe Now Subscribe nowClick to shop nowAvail NowExploreExclusive News: click here Click HereView RangeVisit NowGet DetailsRead More WEBINAR Including ‘Now’ in Call-to-action added an element of urgency and saw better performance across industries 22 - netCORE insights from 4 billion monthly emails-

23. MATURITY OF EMAIL MARKETER WEBINAR 23

24. 1. PERCENTAGE BRANDS EXPERIMENTING WITH SPLIT A/B TEST IN EMAILS 41% 63% 33% 67% 50% Test to win BFSI sector must experiment more to see better results WEBINAR BFSI ECOMMERCE RETAIL TRAVEL NEWS 24 - netCORE insights from 4 billion monthly emails-

25. Insights by Kaushik, UTI Mutual Funds SURPRISE FINDINGS FROM A/B SPLIT TEST WEBINAR Test AInvest Wisely! Invest in our Debt Fund Test BAre you taking Advantage of current Market Situation? WinnerAre you taking Advantage of current Market Situation? A/B testing helped us learn more about what our customers want “ Subject line Split A/B testing saw a jump in open rates by 21% 25

26. 201420152016 netCORE Prediction 2. SEGMENTATION IN INDIA – PREDICTION FOR 2016 With marketers deriving value from even basic type of segmentation, we predict that 90% of marketers will start segmenting by 2016 26 - netCORE insights from 4 billion monthly emails-

27. ACTIVITY BASED SEGMENTATION DEVICE SEGMENTATION DO NOT SEGMENT ON WEB BEHAVIOR 57% 16% 23% 4% 2. DIFFERENT WAYS OF SEGMENTATION (For promotional emails) Brands should start focusing on segmentation based on Device & Web Behavior WEBINAR 27 - netCORE insights from 4 billion monthly emails-

28. ECOMMERCE BFSI TRAVEL NEWS 10% 8% 4% 1% 3. LIVE CONTENT IN EMAIL (VIDEO EMAILS, COUNTDOWN TIMER, LIVE FEEDS) Live Content puts life in emails Very few brands send emails with live content. But those that do have top-of-the-mind recall and also saw improvement in performance WEBINAR 28 - netCORE insights from 4 billion monthly emails-

29. 3. LIVE CONTENT THAT BRANDS PREFER Video emails most preferred 60% of the brands that do live content in emails prefer video emails. Live feeds (social and web) in email is still at a nascent stage WEBINAR 29 - netCORE insights from 4 billion monthly emails- 60% 30% 10%

30. 4. 1:1 PERSONALIZATION WITH AUTOMATION What it means Delivering the right content to right users at the most appropriate time on the channel preferred by your users so as to amplify your ROI and improve customer relations WEBINAR 30 - netCORE insights from 4 billion monthly emails-

31. Less than 5% brands do personalization with automation. Yet the ones that do find multi fold increase in response and revenue “ WEBINAR 31 4. 1:1 PERSONALIZATION WITH AUTOMATION - netCORE insights from 4 billion monthly emails-

32. Day 1 Customer doesn’t open the email z Z Z Day 2 Customer opens the second email Day 1 Email about offer sent to customer Day 2 Email sent again SMS reminder to all non openers Day 2 Voice call triggered to all email openers Day 2 Customer well informed about the product and purchases online Results: Achieved 25% of the total online sales Insights by Kaushik, UTI Mutual Funds HOW PERSONALIZED AUTOMATION HELPED UTI MUTUAL FUNDS WEBINAR First level automation Second level automation 32

33. 1.Segmenting based on user engagement will help brands improve Inbox Delivery 2.Experimentation (Subject lines, A/B Testing) is the key to better metrics 3.Mobile users need to be targeted differently – Subject, Content & Time 4.Live Content, which is still unexplored by majority of the brands has top-of-the-mind recall 5.Multi-channel Automated emails help brands improve performance by 2-3 times TOP 5 INSIGHTS FOR 2016 WEBINAR 33 - netCORE insights from 4 billion monthly emails-

34. WEBINAR SESSION OPEN FOR QUESTIONS 34