1. WELCOME TO THE WORLD OF ORGANIZATIONAL BEHAVIOUR

2. Organizational Behavior Interdisciplinary field dedicated to better understanding of management of people at work

3. M ANAGEMENT SKILLS Technical Skills: The ability to perform a specialized task involving a particular method or process Interpersonal and communication skills: People skills; the ability to lead, motivate, and communicate effectively with others Conceptual and decision skills: Skills pertaining to a manager’s ability to recognize complex and dynamic issues, examine the numerous and conflicting factors such issues involve, and resolve the problems for the benefit of the organization and its members

4. M ANAGEMENT S KILLS Interpersonal and communication skills Technical Skills Conceptual & Decision Skills Top managers Middle managers Operational managers

5. OrganizationalBehaviorResearch Understandorganizationalevents Predictorganizationalevents Influenceorganizationalevents Why Study Organizational Behavior

6. Individual level Group level Organization systems level Basic OB Model

7. A Topical Model for What Lies Ahead External Environment (Cultural Context) Organization (Structure, Culture, Change) Understanding and managing organizational processes and problems Understanding and managing individual behavior Understanding and managing group and social processes Managers responsible for achieving organizational results with and through others Organizational effectiveness through continuous improvement

8. Individual-Level Outcomes Productivity Performance Absenteeism Turnover Attitudes Stress Group-Level Outcomes Organizational- Level Outcomes Productivity Performance Norms Cohesiveness Productivity Absenteeism Turnover Financial – Performance Survival Satisfaction Organizational Effectiveness

9. Learning About OB Through A Combination of Theory, Research, and Practice Research Practice Theory Most complete information for better understanding and managing organizational behavior