1. March 28, 2008 Accounts Payable, Account Receivable and Fund Balance with Treasury Weekly Status Review National Aeronautics and Space Administration

2. March 28, 2008 Agenda Slide Status of Critical Contact Center Systems Customer Contact Center Metrics Status of Critical IT Systems Invoice Workload - Daily Document Imaging Volumes AP Daily Performance Metrics AP-AR Outstanding Issues FbwT Daily Reconciliation Status FBwT Outstanding Issues FBwT Outstanding Issues Trend Chart Internal Controls Audit Activity Feedback Weekly-Status of ORR Action Items - NSSC Weekly-Status of ORR Action Items - Dryden, Marshall, SSC Weekly-Upcoming Events

3. March 28, 2008 All times Central Status of Critical Contact Center Systems Telephone System is operational Called 1-877-NSSC123, listen to recording and menu and connect to an agent. Daily at 7:00 a.m. Remedy Help Desk is operational Logged in and checked the Console, Flashboards and Bulletin Board. Daily at 7:00 a.m. Centergy Server is upChecked Quickcom and the Reader Board.Daily at 7:00 a.m. Centergy Manager is operationalLogged in.Daily at 7:00 a.m. Voicemail – After Hours Messages – cleared Checked voice message light to confirm messages have been read and deleted. Daily at 7:00 a.m. Emergency After Hours Requests entered into Remedy Checked Remedy to confirm any after hours inquiries have been input. Daily at 7:00 a.m. After Hours Telephone messaging system is operational Called 1-877-NSSC123 after hours recording. Verify option 1 rolls to voice mail and option 2 rolls to after hours on-call Manager. Daily at 7:00 p.m. Quality and Accuracy of InformationRandomly selected live calls and email responses reviewed.Daily Time to AnswerReviewed time to answer Centergy and Report.Daily

4. March 28, 2008 Customer Contact Center Metrics Calls by Inquiry

5. March 28, 2008 Customer Contact Center Metrics Aging Help Desk Tickets

6. March 28, 2008 Status of Critical IT Systems SYSTEMSTATUSDOWNTIMEUPTIMECOMMENTS AWMSGREEN IAWGREEN ACaRTGREEN KOFAX-IRGREEN PCCGREEN PAY.GOVGREEN CIDTGREEN REMEDYGREEN SAPGREEN S-FTPGREEN

7. March 28, 2008 Workload - AP Document Imaging Volumes (All Input Sources - Mail, Fax, Email, FTP)

8. March 28, 2008 Performance Metrics For Key Indicators Accounts Payable March 1 - 26, 2008 Note: Data includes interest payments paid via FI Invoice.

9. March 28, 2008 Interest Performance Metrics March 1 - 26, 2008 Note: Data includes interest payments paid via FI Invoice.

10. March 28, 2008 Discounts Performance Metrics March 1 - 26, 2008

11. March 28, 2008 Wave 1 Current Status of Invoices March 1 – 26, 2008

12. March 28, 2008 DFRC Issues Invoices Breakdown

13. March 28, 2008 MSFC Potential Issues Breakdown

14. March 28, 2008 MSFC Potential Issues Breakdown Continued

15. March 28, 2008 MSFC Potential Issues Breakdown Continued

16. March 28, 2008 MSFC Potential Issues Breakdown Continued

17. March 28, 2008 SSC Potential Issues Breakdown

18. March 28, 2008 Wave 1 Look Ahead March 27 – April 3, 2008

19. March 28, 2008 Outstanding Issues0CenterPOCOpenDueComplete SR #135198 Invoice status report in i-View Status: Competency Center has assigned this SR to an individual to work. AllHenry Daniels2-15-083/8/08 Invoice Concurrence 3 days Overdue Notification Status: Reached agreement on changes. Expected completion is now March 26, 2008 DFRCHenry Daniels2-21-083/8/08 SR #136526 Invoice Status Report Modified Status: Report regarding testing updated in SR. Awaiting Comp Center action. AllHenry Daniels2-15-083/8/08 Accounts Payable Outstanding Issues

20. March 28, 2008 Outstanding IssuesCenterPOCOpenDueComplete Investigate why 7 out of 11 amended bills did not process correctly. Status: Awaiting Center testing. SSCHenry Daniels3/3/083/12/08 Accounts Receivable Outstanding Issues

21. March 28, 2008 Outstanding IssuesCenterPOCOpenDueComplete Other Outstanding Issues

22. March 28, 2008 Days Aged Number $ In Thousands Explanation IPACs 0 1 2 5 7 9 12 14 29 30 33 35 36 11123311211331112331121133 20 11 -.3 8.3 34 -9 -118 1.2 2 4 119 Timing Functional area working Cleared suspense item to be reversed by NSSC Waiting on cost GSA Sales pending SSC posting, expect to clear for March GSA Sales pending SSC posting; Cleared suspense item to be reversed by NSSC RFC Payments 03-5,841DIT Deposits 5 8 28 111111 31.9 1 Functional area researching Deposit to SSC – s/b to MSFC Treasury correction to appropriate ALC (Deposit should have been to MSFC) SSC FBWT/FMS 224 Reconciliation Aging Daily Reconciliation Status

23. March 28, 2008 Daily Reconciliation Status Days Aged Number $ In Thousands Explanation IPACs 0 1 2 5 6 8 19 20 21 33 43 46 50 11122151221151112215122115 -17 -181 -.05 -57 -5 -.7 -31 -.3 -29 -.2 -3 -2 FI invoice to be processed by Dryden Suspense reversal; 09/07 IPAC reversal Suspense reversal ; FI invoice to be processed by Dryden 09/07 IPAC reversal FI invoice to be processed by Dryden RFC Payments 0 20 3131 -152 -2 DIT DIT technical issue, resolved 3/27 Deposits 000 DFRC FBWT/FMS 224 Reconciliation Aging

24. March 28, 2008 Daily Reconciliation Status MSFC FBWT/FMS 224 Reconciliation Aging Days Aged Number $ In Thousands Explanation IPACs 0 1 5 6 38 12 5 20 1 2 224 2439 -3015 4 -12 Timing FTS-functional area working with MSFC Researching -12k Auburn University check; $.01 Feb SOD on SR 134041 RFC Payments 0606 8181 -2575 -.1 DITs Cleared Deposits 6 8 28 111111 38 -.9 Functional area working Deposit to SSC – s/b to MSFC Treasury correction to appropriate ALC (Deposit s/b to MSFC)

25. March 28, 2008 CenterBlank ALCBlank Functional Area Blank Business Area Blank Commitment Item SSCNo variance DFRCNo variance MSFCNo variance Fund Balance with Treasury/Control Monitoring Package Activities Daily Reconciliation Status

26. March 28, 2008 Outstanding IssuesCenterPOCOpenDueComplete Fund Balance with Treasury Outstanding Issues

27. March 28, 2008 Outstanding Issues Aging Report

28. March 28, 2008 Internal Controls Fund Balance With Treasury RecommendationProposed ResolutionStatus NASA should consider strengthening its communications with the centers by developing and implementing a communication plan that keeps the centers up to date on control monitoring requirements. The NASA OCFO will respond.Open The FBwT Service Delivery Guide and process narratives should be updated as the process evolves. Additionally, NSSC and Center process owners should standardize the names of roles and process steps and conduct training sessions to gain a clear understanding of their roles and responsibilities in the processes. After further discussion with PWC, there appeared to be confusion with the accounting functional Service Provider role titles and the IT Service Provider role titles. The NSSC updated the FBWT SDG to clarify the accounting functional Service Provider role title by changing the title from “Service Provider” to “FBWT Service Provider”. Training, of both civil service and Service Provider personnel, on the SDG processes began December 4th and ended January 31st. Training was conducted twice weekly for approximately eight hours each day. Closed In accordance with Treasury's rules and regulations regarding suspense accounts, NASA should consider modifying the SAP to Treasury reconciliation process to eliminate suspense Journal Voucher (JV). NASA should request a waiver from Treasury to be able to post to suspense until NASA can update the process and eliminate the need to post to suspense The NASA OCFO will respond.Open Blank Fund Review-NSSC should consider performing the CMP/PMC review of blank commitment items and functional area as recommended in the FMR, Volume 19, Chapter 22. The NSSC will perform blank fund, blank ALC, blank commitment item and blank functional area reviews on a daily basis. The SDG will be updated to reflect the addition of daily blank commitment item reviews. Closed Status of resolution – NSSC Transitioning Process Design Assessment

29. March 28, 2008 Internal Controls Accounts Payable RecommendationProposed ResolutionStatus The NSSC should designate an individual within the Center's Accounts Payable or Procurement department to update the NSSC Vendor Invoice Processor of changes regarding Center's authority listing. In addition, a back-up designee should be assigned for each Center. The NSSC AP will obtain invoice approval lists from Center Procurement and Finance and implement a process to receive the POC list for Contract Assignments from Center Procurement. Procedure will require regular updates from and follow-ups to Procurement and Finance to ensure both lists are kept up to date. Open All incoming vendor and FI invoices should be submitted to the NSSC directly from the vendor to be uploaded into SAP. Each Contracting Officer (CO) or Contracting Officer Technical Representative (COTR) should approve his/her invoices daily to verify goods have been received and services performed. This change in the process will require a control to be put in place that will detect invoices sent to the centers for approval have been returned to the NSSC for processing. This was a Center observation. All incoming vendor and FI invoices that are received at the NSSC will be scanned and routed through the Accounts Payable Work Management System (AWMS). AWMS will allow the NSSC to track status of invoices, to identify aged invoices, invoices not returned/approved, etc. and to follow-up with approving officials to ensure accurate and timely processing of invoices. After the transition go-live date, some of the invoices will be incorrectly sent to centers instead of to the NSSC. The Centers will need to send these invoices to the NSSC for processing. The NSSC will coordinate with the Centers to ensure that all of these invoices are accounted for. These invoices will be logged and tracked. During the transition stabilization period, there will be daily meetings with the Centers. Status of invoices will be one of the topics of discussion. Closed Status of resolution – NSSC Transitioning Process Design Assessment

30. March 28, 2008 Accounts Payable RecommendationProposed ResolutionStatus The NSSC Vendor Payment Processor should validate that services have been rendered and the IPAC was approved by the applicable CO or COTR before posting to SAP. The NSSC sees the process differently. At the time the IPAC is received by NASA the U. S. Treasury has already reduced NASA's funding by the amount of the IPAC transactions so there is little need to hold these transactions out of the accounting system pending some additional approval. Posting the valid and complete transactions upon receipt actually allows NASA records to remain in balance with U. S. Treasury records. Currently the NSSC performs the following IPAC validations based on downloaded information from GOALS: Purchase Order Number, Obligation Amount in SAP, Type Payment, Originating ALC, Customer ALC, Document Reference Number, Dollar Amount, Accomplish Date. After validation, the IPAC is posted to SAP. For Goods Receipt related IPACs the NSSC also checks SAP to ensure the goods receipt transaction has been processed in SAP. For services related IPAC the NSSC posts the IPAC transactions upon receipt/validation and then notifies the responsible activity of the posting and asks for confirmation/approval of services claimed on invoice/IPAC. If the responsible activity disapproves the posting the NSSC will work with the charging entity to reverse the IPAC or take other required action. The NSSC recognizes that not all NASA Centers are using an approval prior to posting process for IPAC. Therefore the NSSC will develop a standard IPAC posting procedure and coordinate it with the OCFO to standardize the process across NASA. Open Internal Controls Status of resolution – NSSC Transitioning Process Design Assessment

31. March 28, 2008 Internal Controls Accounts Receivable RecommendationProposed ResolutionStatus The Revenue and Receivables Service Delivery Guide and process narratives prepared should be updated as the process evolves. Additionally, NSSC and Center process owners should participate in training sessions to gain a clear understanding of their roles and responsibilities in the processes. The Revenue and Receivables Service Delivery Guide and process narratives are now and will be in the future updated as the process evolves. Coordination between NSSC and center process owners is ongoing and will continue throughout the workload transition, stabilization and ongoing future operations. Closed Intra-Governmental Reimbursable Agreements-The combination the safe(s) should be changed on a semi-annual basis to maintain security integrity. A work order has been established to provide locksmith service to change the safe combination upon employee departure or at six month intervals. The applicable Service Delivery Guide has also been updated to include this requirement and the procedure for requesting locksmith service. Closed There should be an additional documented review and reconciliation of the deposit log, Paper Check Conversion (PPC) Summary Report, check batch listing, SF-215, and CA$HLINK Report by the Deposit Processor Supervisor. The additional documented review and reconciliation of the deposits using PCC Summary Report, check batch listing, SF-215 and Cash link report will be completed by the Senior Reimbursable Accountant at least weekly. This requirement has been documented in the applicable Service Delivery Guide. Closed Status of resolution – NSSC Transitioning Process Design Assessment

32. March 28, 2008 Internal Controls Accounts Receivable Continued RecommendationProposed ResolutionStatus Non-Federal Reimbursable Agreements-The combination the safe(s) should be changed on a semi-annual basis to maintain security integrity. A work order has been established to provide locksmith service to change the safe combination upon employee departure or at six month intervals. The applicable Service Delivery Guide has also been updated to include this requirement and the procedure for requesting locksmith service. Closed There should be an additional documented review and reconciliation of the deposit log, Paper Check Conversion (PPC) Summary Report, check batch listing, SF-215, and CA$HLINK Report by the Deposit Processor Supervisor. The additional documented review and reconciliation of the deposits using PCC Summary Report, check batch listing, SF-215 and Cash link report will be completed by the Senior Reimbursable Accountant at least weekly. This requirement has been documented in the applicable Service Delivery Guide. Closed Status of resolution – NSSC Transitioning Process Design Assessment

33. March 28, 2008 Internal Controls Accounts Receivable Continued RecommendationProposed ResolutionStatus Customer File Maintenance-There should be a documented review of the new customer accounts once input into the Customer Maintenance File to verify that entries were correctly made. The review should be performed by the Customer Master Maintainer Supervisor. New customer accounts for direct accounts receivable will be established by the NSSC. The NSSC process will include an additional review of the new customer accounts once the new account has been established. New customer accounts for reimbursable accounts receivable are established by the centers. The NSSC procedure has been documented in the applicable Service Delivery Guide. Closed There should be a documented review of updates/edits made to an existing customer account once input into the Customer Maintenance File to verify that entries were correctly made. The review should be performed by the Customer Master Maintainer Supervisor. New customer accounts for direct accounts receivable will be established by the NSSC. The NSSC process will include an additional review of the new customer accounts once the new account has been established. New customer accounts for reimbursable accounts receivable are established by the centers. The NSSC procedure has been documented in the applicable Service Delivery Guide. Closed Status of resolution – NSSC Transitioning Process Design Assessment

34. March 28, 2008 Internal Controls Status of resolution – NSSC Transitioning Process Design Assessment Accounts Receivable Continued RecommendationProposed ResolutionStatus Freedom of Information Act Receivables-The combination the safe(s) should be changed on a semi-annual basis to maintain security integrity. A work order has been established to provide locksmith service to change the safe combination upon employee departure or at six month intervals. The applicable Service Delivery Guide has also been updated to include this requirement and the procedure for requesting locksmith service. Closed There should be an additional documented review and reconciliation of the deposit log, Paper Check Conversion (PPC) Summary Report, check batch listing, SF-215, and CA$HLINK Report by the Deposit Processor Supervisor. The additional documented review and reconciliation of the deposits using PCC Summary Report, check batch listing, SF-215 and Cash link report will be completed by the Senior Reimbursable Accountant at least weekly. This requirement has been documented in the applicable Service Delivery Guide. Closed ePayroll Receivables-There should be a Direct Debt Management Division established at the NSSC that will track all ePayroll receivables for each Center. As of February 1, 2008, the NSSC is totally responsible for accounts receivable (reimbursable and non- reimbursable) for the Wave 1 centers. This includes: establishing, tracking, monitoring and ensuring collection of all accounts receivables. This function will transfer to the NSSC based on the transition dates for the waves. Closed

35. March 28, 2008 Audit Activity No open audit activity.

36. March 28, 2008 OCFO Core Transition Team Members Wave 1 Center CFOs, DCFOs Wave 1 Center On-Site Representatives NSSC Feedback

37. March 28, 2008 SignOffPage

38. March 28, 2008 Weekly Slides (Briefed on Friday of Each Week)

39. March 28, 2008 Status of Action Items NSSC Action ItemPOC StatusDate Dual Processing for FBWTMosteller

40. March 28, 2008 Status of Action Items Dryden Action ItemPOC StatusDate Center Readiness Status (Post Transition Cleanup) Data on next slide Moore Send Reminder Vendor LettersMoore Send Reminder Customer NoticesMoore

41. March 28, 2008 Status of Action Items Dryden (continued)

42. March 28, 2008 Status of Action Items Marshall Action ItemPOC StatusDate Center Readiness Status (Post Transition Cleanup) Data on next slide Black Send Reminder Vendor LettersBlack Send Reminder Customer Notices Walker - Non-reimbursables Martin-Lalor - Reimbursables

43. March 28, 2008 Status of Action Items Marshall (continued)

44. March 28, 2008 Status of Action Items SSC Action ItemPOC StatusDate Center Readiness Status (Post Transition Cleanup) Data on next slide Guin Send Reminder Vendor LettersGuin Send Reminder Customer NoticesSullivan

45. March 28, 2008 Status of Action Items SSC (continued)

46. March 28, 2008 DateEventLocationPOC Pre-ORR #15 AP Face-to-Face ORR #15 Upcoming E vents To add content contact Chris Canary @ 3-6224 Upcoming Events