1. 1 LCG Module 3 Version 1 CSC Proprietary and Confidential TPC Analysis: Example Strategies for a Project Category Sources of Resistance StrategiesRating* Technical Political Cultural * Rating – Divide 100 points by how often this type of resistance exists in your business.100%  Do an alignment test to the new role by proper evaluation  Provide Training and Education  Coaching employees  Clarify roles and responsibilities accountabilities  Provide “safe exits” and/or alternate job/role  Coaching.  Reinforcing expected benefit and Outcome  Articulate desired mindset and gaps  Redefine measures and rewards  Make known important core values that remain constant 20 50 30 Learning new skills for new role Lack of skills to perform as per new role New expectation on performance Fear to delegate & share responsibility based on new role Relationships issues based on new roles Manager’s perceives as more work. Locked into old “mindset” Afraid of letting go Mobilizing Commitment

2. 2 LCG Module 3 Version 1 CSC Proprietary and Confidential TPC Analysis: Sources of Resistance and Strategies Category Sources of Resistance Technical Political Cultural. Stakeholder Group _____________________________________ Mobilizing Commitment

3. 3 LCG Module 3 Version 1 CSC Proprietary and Confidential Examples: Overcoming Resistance to Change Source of Resistance Example of Strategies for Overcoming Resistance Technical Political Cultural  Do an alignment test for systems and structures  Provide Training and Education  Provide coaches, green belts, tools / job aids  Run pilots or site visits to customers to demonstrate  Do a political map to understand influence patterns  Provide “safe exits” and/or alternate job designs  New measures and rewards -- customer driven  Clarify roles and responsibilities -- accountabilities  Do a cultural audit: what beliefs drive us?  Articulate desired mindset and gaps  Redefine measures and rewards  Make known important core values that remain constant Mobilizing Commitment

4. 4 LCG Module 3 Version 1 CSC Proprietary and Confidential TPC Analysis: Sources of Resistance and Strategies Category Sources of Resistance Strategies Technical Political Cultural. Stakeholder Group _____________________________________ Mobilizing Commitment

5. 5 LCG Module 3 Version 1 CSC Proprietary and Confidential TPC Analysis: Sources of Resistance and Strategies Category Sources of Resistance Strategies Technical Political Cultural. Stakeholder Group _____________________________________ Mobilizing Commitment