1. Barriers to Communication SHC 21

2. Lesson Objectives By the end of todays lesson: You will be able to identify the 3 main barriers to communication and explain why these may be a barrier You will be able to give examples of the barriers and explain how to overcome them You will be able to reflect on how barriers can affect children, young people, parents, carers and staff in settings

3. Starter Make a list of the things that you think can create difficulties when you are having a conversation with another person… 2 minutes!

4. Please read the following carefully… Can you tell me how easy you find it to read this instruction? What is making it difficult? Is it the font? Is the lighting?

5. صبح لڑکوں اور لڑکیوں کو ہے. براہ کرم اور کڑیو خاموش ہے. اج ہم کام شروع یونٹ 1 3 ہے. مجھے بتا سکتے ہیں کہ کیا یہ کسی ہے؟ Please answer the question below…. What is preventing you from reading the instructions on the board?

6. What do you notice in the clip? http://www.youtube.com/watch?v=RZtOjHXH T6g&feature=related http://www.youtube.com/watch?v=RZtOjHXH T6g&feature=related

7. Barriers… What is a Barrier? A Barrier is something that “gets in the way” or stops another thing from happening

8. There are 3 main ways in which communication can be blocked… If a person cannot see, hear or receive the message; If a person cannot make sense of the message; If a person misunderstands the message.

9. Person cannot see, hear or receive the message Visual disability; Hearing disability; Environmental problems: -poor lighting -Noise -speaking from too far away

10. Person cannot make sense of the message Different languages are being used, including sign language, Makaton or Signalong People using different terms, such as slang, internet or text jargon One of the speakers has a physical or intellectual disability, such as memory loss or a learning dysfunction.

11. Person misunderstands the message Cultural differences: different cultures interpret non-verbal and verbal, and humour, in different ways Assumptions about people: assumptions about race, gender, disability etc. can lead to stereotyping and misunderstanding Emotional differences: very angry or very happy people may misinterpret what is said; think about sarcasm Social context: conversations and non-verbal messages understood by close friends may not be understood by strangers

12. An additional Barrier can be… Listening Skills Can be external or internal; External (e.g., noise, an uncomfortable temperature or seating etc); Internal include a variety of conditions or reactions within the speaker or listener, such as: - Emotional interference. -Defensiveness. -Hearing only facts and not feelings. -Not seeking clarification. -Hearing what is expected instead of what is said - Stereotyping

13. Have you understood the Barriers to communication? How can we overcome them?

14. Activity Fill in the table below Barriers to effective communication BARRIEROVERCOMING BARRIER ENVIRONMENTAL FACTORS VISUAL DISABILITIES HEARING DISABILITY LANGUAGE DIFFERENCES SLANG/JARGON PHYSICAL/INTELLECTUAL DIFFICULTIES EMOTIONAL FACTORS SOCIAL CONTEXT CULTURAL INTERPRETATIONS All of you have a sheet. In groups fill out the sheet and think of as many ways as you can to make communication easier!

16. Task Identify potential barriers to effective communication and suggest examples of how they may be overcome. You need to complete the worksheet on Moodle with the following: -Identify at least 10 barriers to communication (think about the activity sheet we just did) -For your 10 chosen barriers, explain why they are barriers -Give an example for each barrier and 2 ways you can overcome this barrier Do you need to look at Moodle again?

18. Summary What is a barrier? What are the 3 categories of barriers? Give me an example of a physical barrier. Give me an example of a emotional barrier. How can you overcome these barriers?