1. Job Number SUPPORT NET Arrow Enterprise Computing Solutions / Support Net Division

2. Job Number SUPPORT NET Arrow Arrow Electronics, Inc. is one of the world's largest distributors of electronic components and computer products and a leading provider of services to the electronics industry, with 2001 sales of $10.1 billion. Locations -Melville, NY: Corporate -Denver: Distribution HQ -Toronto, CA -Indianapolis

3. Job Number SUPPORT NET Operating Divisions Enterprise Storage Solutions Serves Resellers of UNIX and NT based work- stations and high-end servers with a full range of mass storage solutions. Serves OEM customers, resellers and complex larger customers who purchase products Serves IBM VARs with IBM mid-range products and integration services SBM Division Serves HP VARs with HP mid-range products and integration services MOCA Division Serves Sun VARS with SUN mid- range products and integration services Arrow North American Computer Products Arrow Enterprise Computing Solutions Support Net Division Arrow/Wyle Division

4. Job Number SUPPORT NET Helping Our Partners Grow We invest in our Partners success IBM’s #1 Distributor in customer satisfaction 2002 IBM’s #1 Distributor in technical support 2002 -Dedicated Technical Advocates for major brands IBM’s #1 Distributor for IBM Education 2002 IBM’s #1 Distributor for quality Integration Centers 2002 IBM’s Fastest growing Software Distributor 2002 IBM’s #1 Distributor for Services - in attach, clothing, & renewals - 2002

5. Job Number SUPPORT NET Support Net: The Partner of Choice 100% Investment in our Partners Storage resources ISV relationships Education to build skills Technical Advocate Program Services to improve profit margins Customized marketing to drive demand Growth initiatives for the future