1. Tech Operation Operation’s KPI & Tasks Processes Team Architecture

2. KPI & Tasks Ensure the availability of production services Set up monitoring and incident handling process Build High Availability feature into the production architecture Responsible for deployment and change of production services Set up deployment/change process Set up information database (CMDB) including information of all the items from infrastructure, OS, middleware to application Set up management process of network resources, such as Ips, bandwidth, etc Set up management process of hardware resources, such as servers, CPU, HDDs, etc Audit for unauthorized access or change to the systems Set up Audit process of server access and changes

3. Deployment/Change Process

4. Change Ticket System

5. Monitoring System (4 level monitoring)

6. Monitoring Process(with incident auto- handling)

7. Integrated Dashboard

8. Detailed Instant Values of Server/Application

9. List of Incident Tickets

10. Information of Private IP

11. Information of Public IP

12. Information of Physical Servers

13. Information of Network Device

14. Information of Virtual Machine

15. Deployment Map

16. Information of Backup Tasks

17. Information of Database

18. Statistics of Availability

19. Statistics of Availability and incidents

20. Audit of Access to Servers

21. Audit of Changes to Network Device

22. Team ResponsibilitiesMembers System Engineer 1.24x7 standby for incident handing 2.Change & Deployment, Allocation of Resources 3.Routine audit process 4.DBA 4 System Engineer Tool DeveloperDevelopment of operation tools and scripts for operation information database and auto data collection, monitoring platform, ticket system, automation of incident handling and deployment, etc 1 developer IDCInstallation, maintenance of IDC network, server hardware 2 IDC Engineer