1. Planning the Initial Sales, Approaching Prospect, Invitation of Discussion Dr. Sanjeev Prashar

2. Salesperson job is to influence the customer behavior AIDA Simply, when we buy something we buy according to the AIDA process. So when we sell something we must sell go through the AIDA stages. Something first gets our attention; if it's relevant to us we are interested to learn or hear more about it. If the product or service then appears to closely match our needs and/or aspirations, and resources, particularly if it is special, unique, or rare, we begin to desire it. If we are prompted or stimulated to overcome our natural caution we may then become motivated or susceptible to taking action to buy.

3. Planning the Initial Sales First step in selling process It is the act of gathering information about a market or customer that will help progress or enable a sales approach. Prospects respect and respond well to a well- prepared approach. Major accounts need extensive researching Enables the sales person to decide on the best initial approach or opening proposition.

4. Research/study the following: The prospect organization's size and shape. Ensure know your own product/service extremely well Researching the market and understanding the customer's business. Ascertain your products Unique perceived Benefit (UPB). Identify the prospect organization's decision- makers and influencers the prospect's organizational decision-making process and financial parameters

5. Prepare your presentation in the format in which you are to give it plus all materials, samples, hand-outs, brochures, etc., and always have spares. Prepare a checklist of questions or headings that will ensure you gather all the information you need from the meeting The organization's strategic implications, threats and opportunities that the product/service in question affects or could affect particularly the organization's own competitive strengths and added value to its own customers

6. It's easier to research, a wealth of information available from: Company brochures, websites and from the organization's own staff Trade journals and trade associations People in the prospect organization The rules of AIDA apply even to this information gathering element alone.

7. Approaching the Prospect Having researched and gathered information from various sources, the sales person is better informed as to how and whom to approach in the prospect organization. Generally the first serious approach should be made to a senior decision-maker These people have the authority to make important strategic budgetary decisions in the organization

8. The most important rule about appointment making is to sell the appointment and not the product. Helps to build initial relationships, the sales person can collect additional useful information Introductory letters are a useful and often essential requirement before an appointment can be made and Credibility and level of interest is assessed by the prospect. A carefully thought-through UPB forms the basis of the appointment approach. Let your personality shine through - don't force it, don't try to be someone that you're not, just be you.

9. Invitation of Discussion An OBS is an initial impact statement for sales people to use at first contact with prospect. Smile - be professional, and take confidence from the fact that you are well-prepared Introduce yourself - first and last name, what your job is and the company you represent, and what the your company does Set the scene - explain the purpose of your visit, again orientate around your prospect not yourself

10. Ask how much time your prospect has and agree a time to finish Ask if it's okay to take notes Ask if it's okay to start by asking a few questions or whether your prospect would prefer a quick overview of your own company first - give a quick credibility building overview in your introduction. Need identification is an important result of invitation of discussion the salesperson will attempt to help the buyer identify and quantify a business need or a gap.

11. Thank You