1. Digital Key Concepts Management 102 Interpersonal Communication Jerry Estenson 1

2. Key Concepts Relationships Communication Styles Conflict

3. Build and Maintain Relationships Clear Expectations Reciprocity Create Trust

4. Private - Quiet Styles Private – Limited disclosure, seek limited feedback, most comfortable working alone

5. Dominant Style Dominant- Seek and little tend to not respond to feedback yet discloses a great deal (highly confident in themselves and want to be the smartest person in the room)

6. Sociable Style Sociable-Limited disclosure but high feedback seeking (good listeners, seek out company of people)

7. Open Style Excessive disclosure, seeking feedback continually. Can make those around them uncomfortable. (Think of your aunt who wants to know everything that is going on in your life and wants you know about all her problems

8. Helpful Style Observations Disclose slowly Seek feedback and learn how to take tough feedback. Give feedback only when sought by others

9. Interpersonal Conflict

10. Using Conflict Strat egies Cooperativeness Avoiding Assertiveness High LowHighLow Avoidance Accommodation Competition Compromise Collaboration 10Copyright Cengage © 2011

11. Win-lose --Competition Lose-lose --Compromise --Accommodation --Avoidance Win-win --Collaboration --Consensus © NOVA Development Reaching Consensus 11Copyright Cengage © 2011

12. Cultural Differences Individualist versus Collective Low Context (things spelled out clearly) High Context (minimal spoken or direct communication of expectations)