1. Company Confidential Registration Management Committee RMC Auditor Workshop Charleston, SC - 22-23 July 2015 1 Lessons Learned

2. RMC Auditor Workshop Charleston, SC - 22-23 July 2015 Registration Management Committee 2 Lessons Learned The AAQG RMC encourages auditors to continually utilize available resources to obtain industry information and enhance awareness One valuable resource is the Federal Aviation Administration (FAA), FAA.gov website. Specifically, the lessons learned page: http://lessonslearned.faa.gov/index.cfm Let us share with you one of the “Lessons Learned” via their public website It will drive home why, in our industry, simple mistakes can have significant consequences http://lessonslearned.faa.gov/index.cfm

3. RMC Auditor Workshop Charleston, SC - 22-23 July 2015 Registration Management Committee Lesson Learned Example 3 Source: http://lessonslearned.faa.gov/ll_main.cfm?TabID=2&LLID=65&LLTypeID=2http://lessonslearned.faa.gov/ll_main.cfm?TabID=2&LLID=65&LLTypeID=2

4. RMC Auditor Workshop Charleston, SC - 22-23 July 2015 Registration Management Committee Video Here is the web link to the investigation results animation: http://lessonslearned.faa.gov/ChinaAirlines12 0/ChinaAirlines120_Downstop_pop_up.htm 4

5. RMC Auditor Workshop Charleston, SC - 22-23 July 2015 Registration Management Committee Simple mistakes can have significant consequences “It was believed by investigators that a washer had been omitted during reassembly, following this maintenance activity......The washer was intended to prevent the bolt assembly from passing through the downstop, since the nut is smaller than the hole in the downstop assembly.” 5 Source: http://lessonslearned.faa.gov/ll_main.cfm?TabID=2&LLID=65&LLTypeID=2http://lessonslearned.faa.gov/ll_main.cfm?TabID=2&LLID=65&LLTypeID=2

6. RMC Auditor Workshop Charleston, SC - 22-23 July 2015 Registration Management Committee 6 Reflection The Aviation, Space and Defense supply base produces the worlds most complicated, critical and technically challenging products known to man Our stakeholders rely on each of us to be professional, competent, factual and ethical Mistakes are part of human nature, yet in our business, simple mistake or overlooking non-conformance conditions can have significant consequences The theme of our workshop “Making audits count” is very important to our stakeholders and learning from mistakes can help us clearly understand “Why” this is so important