1. Educate the Educator Behaviors for Success in HealthCare Competencies 5 and 6

2. 5.Describe the responsibilities of users of the healthcare system. 6.Describe selected types of healthcare facilities/systems; including organizational and financial structure, departments and services, types and levels of healthcare personnel and common policies and requirements. Module Competencies

3. Competency 5: Describe the responsibilities of users of the healthcare system.

4. 5. Describe the responsibilities of users of the healthcare A.Discuss how one can participate in their own healthcare. B.Describe how to choose a provider and healthcare plan. C.Identify healthy habits. Competency 5

5. Recommended Content When a person advocates and actively participates in their own healthcare it can sometimes be a daunting task. Some things to be aware of in the participation are: Educate oneself on diagnosis, treatment, medications, etc. Communicate and work in collaboration with healthcare providers Participate fully in treatment decisions Take care not to spread any diseases to another person Unit 5A: Participate in Own Healthcare

6. Recommended Content Education of oneself is very important when choosing a provider or a health care plan. Be sure to research providers and plans before selecting one. Unit 5B: Choose Provider and Healthcare Plan

7. Recommended Content Maintaining healthy habits can benefit a person their entire lifetime. Some of those healthy habits include: Eating a health diet Exercising regularly Not smoking Unit 5C: Healthy Habits

8. Healthy Habits Balancing Calories Enjoy food, but eat less Avoid super-sized portions Foods to Increase Make half you plate fruits and vegetable Make at least half your grains whole grains Foods to Reduce Sodium Frozen meals Sugary drinks, drink water instead Eating for Better Health United States Department of Agriculture. (2005).

9. Exercise Regularly Physical activity simply means movement of the body that uses energy For health benefits, physical activity should be moderate or vigorous and add up to at least 30 minutes a day. Some physical activities are not intense enough to help you meet the recommendations. Although you are moving, these activities do not increase your heart rate, so you should not count these towards the 30 or more minutes a day that you should strive toward Healthy Habits United States Department of Agriculture. (2005).

10. Competency 6: Describe selected types of healthcare facilities/systems including organizational and financial structure, departments and services, type and levels of healthcare employees and common policies and requirements

11. Nine units and learning activities : A.Identify the structure, department, personnel, and services of acute care hospitals B.Identify the structure, department, personnel, and services of long-term care facilities. C.Identify the structure, department, personnel, and services of physicians’ offices/clinics. D.Identify the structure, department, personnel, and services of ambulatory care/urgent care centers. E.Identify the structure, department, personnel, and services of mental health facilities. F.Identify the structure, department, personnel, and services of community and home health facilities. Competency 6

12. G.Identify the ways (educational and entry requirements) in which individuals can enter and advance within a healthcare career. H.Name lines of authority. I.Identify common facility policies. Competency 6

13. Recommended Content  At this point, Units 6A – 6F will be discussed as one unit.  Various departments within a variety of healthcare facilities will be discussed.  The curriculum addresses the structure, departments, personnel and services of various facilities. A.Acute Care Hospitals B.Long Term Care Facilities C.Physician Offices/Clinics D.Ambulatory/Urgent Care E.Mental Health Facilities F.Home Health Facilities Units 6A-F: Various Healthcare Facilities

14. Physicians’ Offices/Clinics May be primary care providers or general practitioners May be specialties: Dermatologist, Surgeons, Nurse Practitioners Extended Care (Long-Term Care) Facilities Independent living quarters Assisted living facilities Skilled nursing facilities (Intermediate Care) Extended Care (Long-term Care) Various Healthcare Facilities

15. Mental Health Care Facilities Includes emotional, psychological, and social well-being dimensions of a person Mental health affects how people think, feel, and act. Mental health is important at every stage of life, from childhood and adolescence through adulthood. Ambulatory/Urgent Care When a patient needs medical attention without the need for admission Includes several medical procedures or treatments such as blood tests, X-rays, endoscopy, biopsy and vaccinations Various Healthcare Facilities

16. Recommended Content The ways students can enter and advance within a healthcare career are through completing: High School courses/programs Technical and Community College courses/programs Universities courses/programs Unit 6G: Entering and Advancement

17. Recommended Content Students will be introduced to an overview of organizational structures at this point in the module. Organizational structure refers to: The way in which a group is formed Its line of communication A means of channeling authority and making decisions Who does what, who supervises whom, and the reporting chain of command. Unit 6H: Organizational Structure

18. There are two types of organizational structures. Formal Describes positions, tasks, responsibilities and relationships among people in their positions in the different departments in the organization, and presented in diagrammatic form called organizational chart. Informal Describes the personal and social relationships that do not appear on the organizational chart. Unit 6H: Organizational Structure

19. Recommended Content Chain of Command = “Line of Authority” and responsibility along which orders are passed within the department, the organization, and between units. Every healthcare delivery system, and nearly every organization, has a chain of command. In most cases, this chain of command is delineated with a chart, often referred to as an organizational chart. A person who uses the chain of command correctly protects himself/herself, the patient, and ultimately the organization (hospital/clinic/agency). Chain of Command Clavreul, G.M. (2011).

20. The four steps to using Chain of Command are: 1.Call on the charge person 2.Should this fail or if for some reason there is no charge person available look to the Unit/Department head 3.Always move up the “Chain of Command” if you get no response/action from the person you reported to. Example: if the person that you reported to does not respond/act, then contact the person immediately above & gradually move up the organizational chart until you get a response/action to the situation. Chain of Command (4 Steps)

21. 4.Document. Always use facts about the event & not opinions of personal judgments of the situation. Example: If a person is having trouble getting appropriate authorization to administer medication or perform a procedure, be sure this is noted in the chart Chain of Command (4 steps)

22. Recommended Content The information that the curriculum introduces to the student are the policies of: Corporate Safety guidelines of facilities Human Resources guidelines Categories of Policies

23. AssignmentResourcesNotes BFS Competency #6: Surgical Showdown Assignment on website Students review the healthcare systems as it relates to a surgical procedure BFS Competency #6: Employee Rights Assignment on website Students review and reflect on the Employee and Medical Family Leave Act Competency 6: Organizational Structures Recommended Learning Activities

24. Berman, A., Snyder, S.J., Kozier, B., & Erb, G. (2008). Health care delivery systems. In A. Berman, S.J. Snyder, B. Kozier, & G. Erb (Eds.). Kozier & Erb’s Fundamentals of nursing: Concepts, process, and practice (8 th ed.) (pp. 101-116). Upper Saddle River, NJ: Prentice Hall Clavreul, G.M. (2011). The nursing chain of command. WorkingNurse.com. Retrieved from http:// www.workingnurse.com/articles/The-Nursing-Chain-of-Command Fuzy, J. (2003). The nursing assistant’s handbook. Albuquerque, NM: Hartman Publishing Inc. Fuzy, J. & Leahy, W. (2005). The home health aide handbook. Albuquerque, NM: Hartman Publishing Inc. Juliar, K. (2003) Minnesota Healthcare Core Curriculum, 2e. Clifton Park, NY: Delmar Publishers, Inc. United States Department of Agriculture. (2005). Dietary guidelines for Americans. Retrieved from http:// www.mypyramid.gov/guidelines/index.html References

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