1. Skill A skill is the learned ability to carry out a task with pre-determined results often within a given amount of time, energy, or both. In other words the abilities that one possesses. People need a broad range of skills in order to contribute to a modern economy. This workforce solution was funded by a grant awarded by the U.S. Department of Labor's Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites, and including, but not limited to accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability or ownership. This work is licensed under a Creative Commons Attribution 3.0 Unported LicenseCreative Commons Attribution 3.0 Unported License

2. SOFT SKILLS Soft skills is a term relating to a person's emotional intelligence, personality traits, social graces, communication, language, personal habits, friendliness, and optimism that define relationships with other people. Soft skills complement hard skills, which are the occupational requirements of a job and many other activities.

3. JOB RELATED SKILLS OR HARD SKILLS Hard skills are any skills relating to a specific task or situation. These skills are easily measurable unlike Soft skills which are related to one's personality.

4. TRANSFERABLE SKILLS Transferable skills are the skills that can transfer from one job to another. Transferable skills include communication, team work, problem solving and intellectual skills. One needs to identify their transferable skills and use them in a resume or during an interview.

5. WAREHOUSE WORKER SKILLS Handout: Use Onet Skills to Complete (Skills You Already Have) Transferable Skills: Job Related Skills: Soft Skills:

6. IDENTIFYING YOUR SKILLS Accomplishments Worksheet Think about your work experience, academic project work, extra-curricular and community activities, volunteer experience, and write 5 accomplishments of which you are really proud or that you enjoyed doing. Identify the skills, strengths and personal qualities you developed to achieve each one. USE WAREHOUSE LIST OF SKILLS TO GUIDE YOU.

7. PROVE IT Using Concrete Examples to Describe Skills 1.Present a Skill – I have experience as a writer. 2.Specifics – Give Details: Who, Where, What and How When I worked for Sears Catalog I rewrote our yearly sales catalog in a way the made it more interesting and easier to read. 3.Beneficial Results – What happened (Increased profit, decreased turnover, improved productivity, solutions to problems, etc.) In the first quarter after it was published, sales orders went up by 10%. 4.Link to New Job – I am sure that this type of experience will be greatly valued at this company.

8. ROLE PLAY Practicing Prove It Techniques Groups of Three

9. GROUP’S CONCRETE EXAMPLE Examples from Small Group Practice Skill or Strength: Specifics: When, Where, What, How: Beneficial Results: Link to New Job:

10. ROLE PLAY PRACTICE Students Review Interview Questions and Answers Handout

11. GROUP INTERVIEW Panel Interviewers: EDSI Staff Applicants being interviewed: All Class Participants

12. PANEL EVALUATIONS I WOULD HIRE YOU BECAUSE... Able to demonstrate right skills and experience. Able to communicate well (listening, speaking). Good body language and eye contact. Knowledgeable Personable

13. SUMMARY Know Yourself Communicate Effectively Practice

14. THE CALL BACK CLOSE Thank the interviewer by name – get their business card for sending Thank You Letter. Express interest in the job and organization – if you want the job, ask for it. Arrange a reason and time to call back. Say “thank you” and “good-bye”.

15. THANK YOU LETTERS Who gets a thank-you note? How do I say thank you? Any other thank-you letter or note writing tips? This workforce solution was funded by a grant awarded by the U.S. Department of Labor's Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites, and including, but not limited to accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability or ownership. This work is licensed under a Creative Commons Attribution 3.0 Unported LicenseCreative Commons Attribution 3.0 Unported License