1 Continuous Process Improvement  Achieve Perfection  Work as Process to make it Effective, Efficient, and Adaptable  Changing Customer Needs  Control in process-Reduce Scrap, Time, Idle of Resources  Eliminate Non Conformance in All Phases  Bench Marking  Innovation  Statistical Tools, QFD,FMEA. Taguchi Loss Function

2 Types of Problems Compliance Unstructured Efficiency Process Design Product Design

3 PLAN DO STUDY ACT Shewhart’s PDSA CYCLE in 1930 PLAN DO STUDY ACT

4 PLAN DO STUDY ACT Continuous Process Improvement Cycle Phase 1 Identify the opportunity Phase 2 Analyze the Process Phase 3 Develop the Optimal Solution Phase 4 Implementation Phase 5 Study the Results Phase 6 Standardize the Solution Phase 7Plan for the Future

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6 PLAN CHECK DOACT The Deming Cycle or PDCA Cycle Plan a change to the process. Predict the effect this change will have and plan how the effects will be measured Implement the change on a small scale and measure the effects Adopt the change as a permanent modification to the process, or abandon it. Study the results to learn what effect the change had, if any.

7 Kaoru Ishikawa has expanded Deming's four steps into six:  Determine goals and targets.  Determine methods of reaching goals.  Engage in education and training.  Implement work.  Check the effects of implementation.  Take appropriate action.

8 Juran's Trilogy is possibly the most simple, complete, and pure representation of managing for Quality ever devised. The trilogy exemplifies the essence of Quality. It completely meets its objective in the most efficient and effective manner possible Juran's Trilogy

9 Quality Planning  Identify the Customers  Determine the customer’ needs  Develop a process  Prove process capability

10 Juran's Trilogy Quality Control  Choose control Subjects (What to Control)  Choose Units of measurements  Establish Measurement  Establish Standards of performance  Measure actual performance  Interpret the difference  Take action on the difference

11 Juran's Trilogy Quality Improvement  Prove need for improvement  Identify specific projects for Improvements  Organize to guide & Diagnosis  To find causes  Provide Remedies  Prove remedies for effective in operating conditions  Control the gains

12 JURAN’S QUALITY TRIOLOGY Cost of Quality Time Quality Planning Threshold Of Plan Quality Improvement Chronic Waste (An opportunity For Improvement) Initial Quality Zone Quality Control Breakthrough Quality Zone

13 Juran’s Spiral of Progress in Quality Customers Marketing Operation Product Development Further Product Development