1 © The Delos Partnership 2004 Project Implementation Making Excellence a reality

2 © The Delos Partnership 2004 Survival is not optional “It is not the strongest or the most intelligent of species that will survive. It is those that are most adaptive to change” – Charles Darwin “It is not the strongest or the most intelligent of species that will survive. It is those that are most adaptive to change” – Charles Darwin

3 © The Delos Partnership 2004 Excellence “If you aim for the impossible, the incredible will happen”

4 © The Delos Partnership 2004 Issues What are the issues which have encouraged you to start down this path?

5 © The Delos Partnership 2004 Objectives What are the objectives that you have started to set for this project ?

6 © The Delos Partnership 2004 Delos Delta Model OVERCOMINGOBSTACLESOVERCOMINGOBSTACLES DELIVERSDELIVERS INTEGRATEDINTEGRATED ManagingThechangesManagingThechanges ROCEModelROCEModel BusinessModelBusinessModel ChangeModelChangeModel = change

7 © The Delos Partnership 2004 Project Objectives 1.To make more money for shareholders –By reducing costs –By increasing sales –By reducing inventory 2.To create a better organisation to deliver added value 3.To deliver to customers the value they demand

8 © The Delos Partnership 2004 Delos ROCE model ROCE Profit Capital Sales Costs Material Labour Overhead Fixed Current Stocks Creditors Debtors Projects

9 © The Delos Partnership 2004

10 © The Delos Partnership 2004 The Delos Model For Business Integration Innovation Innovation Vision Strategy Prioritisation Prioritisation Demand Support Supply

11 © The Delos Partnership 2004 Project Deliverables 1.To develop a vision 2.To understand and create the strategy 3.To enable integration of all of the processes 4.To create the right culture 5.To ensure continuous improvement 6.To ensure the right alignment of measures and strategy

12 © The Delos Partnership 2004 Delos Change Journey MobiliseDesignCommunicateReviewUnderstandASSESSASSESS EDUCATION STRATEGY & DESIGN DEFINE & MEASURE BENEFITS ORGANISATION SYSTEMS

13 © The Delos Partnership 2004 Basic reasons for Failure 1.Poor Quality of Data 2.Inadequate ERP systems 3.People and lack of involvement 4.Absence of Integrated Enterprise Planning 5.Departure of Sponsor – lack of focus 6.Insufficient Internal Education 7.Inappropriate reliance on consultants 8.Failure to change the culture

14 © The Delos Partnership 2004 Integration – focus and result CULTURE/ BEHAVIOUR TECHNOLOGY WAYS OF WORKING No tools to do the job - Frustration Formal Procedures in place But nothing to use them With !

15 © The Delos Partnership 2004 Integration – focus and result CULTURE/ BEHAVIOUR TECHNOLOGY WAYS OF WORKING No formal procedures - Automated chaos Systems in place But no control Over how to use Them !

16 © The Delos Partnership 2004 Integration – focus and result CULTURE/ BEHAVIOUR TECHNOLOGY WAYS OF WORKING No hearts and minds -Alienation System in place Procedures in place But no-one uses them !

17 © The Delos Partnership 2004 Integration the right blend! CULTURE/ BEHAVIOUR TECHNOLOGY WAYS OF WORKING

18 © The Delos Partnership 2004 Integration CULTURE/ BEHAVIOUR TECHNOLOGY WAYS OF WORKING Consumer And Customer Focussed Simplicity Itself Delivering Shareholder Value

19 © The Delos Partnership 2004 The Delos approach Focus is on ROCE An integrated Business Model is a necessary support A well tried change model will overcome the obstacles Emphasis on right blend of change to culture, technology and formal processes Only the combination will bring a lasting competitive advantage