Good Leadership or Great Leadership? A collection contributed by Srinivasa Chaitanya.P

What Can You as an Individual Do about This Challenge? Far more than you may realize!!

The Importance of Technology Processes produce results; people build and execute processes Change management by Leaders improves the process Processes retain Valued Knowledge Technology sustains the improvement; prevents backslide

Good is the Enemy of Great!

Good = Customer Satisfaction; the absence of complaints Great = Client Success helping others achieve goals

The Search Continues… Post World War II focus on Management; era of hard assets 1980’s Dr. Deming and Quality 1990’s Tom Peters – Excellence 2000 Jim Collins – Good to Great It is clear today that Leadership is more valuable than Management

Leadership Excellence A lifelong journey, not a destination Wooden: It is what you learn after you know it all that counts! Who wants to be a Billionaire?

One View of the Pursuit of Success What do you learn each day? Who is on your team? Are you willing to sacrifice something today to have more tomorrow?

What is Leadership? Leadership is the capacity to lead people to a common purpose and goal; and the character to inspire confidence. Create a disciplined environment, but one without fear Give Hope for a better tomorrow Courage – it is contagious!

Good is the Enemy of Great Passion for excellence Are you committed to continual improvement? Or do you settle for “good” “Impossible” is merely someone’s opinion

Level 5 Leadership Leadership exists throughout the organization; not just at the top Ambition is focused on the organization’s success – not the individual’s success Leaders build people and teams Leaders build improved and sustainable processes

Level 5 Leadership Key Adjectives Quiet, humble, modest, reserved Gracious and mild-mannered; understated Unwavering resolve to do what must be done for the Organization More plow horse than show horse; the tortoise still beats the hare!

Level 5 Leadership - The Window and the Mirror Looks in the mirror when problems occur - takes responsibility instead of fixing blame Constantly looks out the window when things go well to give credit to others

A Rigorous Culture; Not a Ruthless Culture The only way to deliver to the people who are achieving is to not burden them with the people who are not achieving Let everyone know immediately and continually the rigor of the culture; failure to do so is “ruthless”

A Guide to being Rigorous Put your best people on your biggest opportunity; not your biggest problems Managers and Leaders argue and debate, sometimes violently – then unify fully behind a decision regardless of one’s personal view

Confront Brutal Facts, But Never Lose Faith Sometimes a brilliant idea will be murdered by a gang of brutal facts! If decision analysis is infused with facts, the correct decision often becomes obvious People must have no fear of telling you that you are wrong

A Climate where the Truth is Always Heard Teach people how to think – not what to think Employees must have “No Fear” when facts conflict with decisions “Fear” creeps into all organizations; you must constantly purge fear

A Climate where the Truth is Always Heard Lead with questions – not answers Engage in dialogue and debate – not coercion Conduct autopsies without blame “Listen to the whispers and you will not have to hear their screams”

Three Key Principles: Good to Great Transition What can we be the best at? How is that important to the success of your organization? Are you truly passionate about being the best and doing something great?

Attitude vs. Aptitude What is the performance rating of your team today? Attitude is a choice Attitude determines the actions and outcome of the team The Leader defines the attitude more than anyone on the team; Look in the Mirror!

Some Leadership Characteristics Leaders Love Life Leaders have a contagious positive attitude Leaders are committed; their actions align with the words ( Do/Say Ratio ) Leaders create a spirit of approval; not of criticism (3-1 minimum ratio) Leaders love and respect their team

More Leadership Characteristics Leaders have to believe in their team more than the team believes in themselves Leaders communicate; clearly and continuously Leaders have Courage; and courage comes from passion, not position

Paradox and Ambiguity! We do not seek consensus – recognizing that consensus decisions are often at odds with intelligent decisions We are responsible for the final decisions; we seek input and debate, but then we make the decision and look in the mirror

Change Management People hate change; the only thing worse than changing is what happens if we fail to change Feelings never change behavior; changing behavior will change feelings Leaders have the courage to change

A Culture of Discipline Bureaucracy is to compensate for incompetence and lack of discipline All freedom must come with an equal amount of responsibility Your “Stop Doing” list may be more important than your To-Do List!

The Importance of Technology Processes produce results; people build and execute processes Change management by Leaders improves the process Technology sustains the improvement; prevents backslide Technology is the most cost effective tool a manager has today

The Flywheel Effect Great companies start modestly and slowly, but turn the flywheel everyday until the momentum propels them forward No one event drives the flywheel – rather a thousand small pushes makes it turn and gain momentum

The Flywheel Effect Tremendous power exists in the fact of continued improvement and the delivery of results. Show how small tangible accomplishments fit into the context of the flywheel; let everyone feel the momentum People want to be on a winning team

Are you motivated to go from Good to Great? Only you know!