7-1 Managing Conflict Chapter 7

7-2 Conflict is Normal Lack of conflict may be a problem  Unhealthy agreement  Domineering leader  Routine Defensive avoidance Conflict management, not conflict resolution

7-3 Sources of Conflict

7-4 Impact of Conflict  Benefits: New approaches and ideas Motivates understanding Better decisions More creativity Enhanced organizational commitment  Problems: Negative emotion and stress Interference with communication Diverting attention from task Damage cohesion Winners/losers Authoritarian leadership Negative stereotyping Increase in conformity Benefits of and Problems With Conflict

7-5 Impact of Conflict Conflict in Work Teams  Relationship conflict Detrimental regardless of task  Task conflict Hurts functioning on routine task Improves functioning on non routine task  Task conflict can lead to relationship conflict unless: Trust Cooperative relationships

7-6 Conflict Resolution Approaches Two Dimensions of Conflict  Distribution  Integration

7-7 Conflict Resolution Approaches Comparing Different Approaches to Conflict Resolution  Avoidance, confrontation, accommodation Winners and losers Trouble implementing decisions  Collaboration Everyone wins Greater commitment to decisions Best when equal status and time to work through problem Time consuming, difficult

Managing Team Conflicts Preparing for Conflicts  Develop approaches to identify conflicts early on  Support constructive controversy  Psychologically safe environment for disagreements and conflict  Develop cooperation and trust-building  Develop team contracts  Develop norms 7-8

Managing Team Conflicts Facilitating Conflicts  Requires developing trust  Outside mediators helpful when issues become too emotional Ensure courtesy and respect Acknowledge all perspectives 7-9

7-10 Negotiating Conflicts Win-lose Incompatible interests Win-win Satisfying both sides is possible Improves ongoing relationships Develop integrative agreements

7-11 Managing Team Conflicts Integrative Agreements  Separate people from the problem  Focus on the shared interests of all parties  Develop many options to solve the problem  Evaluate the options using objective criteria  Try again

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7-15 Activity Continued