ASUG SAP Adoption Influence Council Overview: The focus will be on how to increase awareness, adoption and implementation of SAP enhancements that are delivered as part of enhancement packs and support packs. Software that customers have already paid for and is delivered as part of their maintenance agreement. Objectives: How to educate SAP customers on what is being delivered How to help customers build a business case for these upgrades – show the value How to reduce the cost of these upgrades Technical basis resources Functional resources – regression testing Development resources – reapplying customizations, modifications and oss notes Business impact – reduce downtime

Agenda 1.Discuss scope of influence council (5 minutes) 2.Discuss desired outcome (10 minutes) 3.Define process for evaluating and installing enhancement packs. I will propose the following process and then discuss with team (20 minutes): 4.Begin to discuss areas for improvement and requirements (15 minutes) 5.Discuss agenda for next meeting (5 minutes).

1.Awareness and communication of enhancement packs 2.Create disposable system for discovery – switch framework, validate impact and functionality 3.Communication to partners – third party software availability of compatible software 4.Planning for installation – estimates a.Resource requirements for installation, configuration, remediation, testing b.Potential impact on existing projects c.Impact on operations 5.Define business case and get approvals 6.Installation of enhancement pack 7.Remediation of customizations and modifications 8.Testing 9.Create reference system for use during system outage by end users and post go-live support investigations 10.Implementation Evaluation and Implementation Process

Third party software compatibility Turning on enhancements with upgrade or not Install enhancement pack and turn on later Bundling of enhancements and projects into one release Managing risk of turning on business functions OSS notes not compatible with planned release – go back to SAP to get them updated What business functions are included in enhancement pack, need more details Consistency and clarity of documentation and communication Cost of discovery process (5-8 weeks). Discover new enhancements, what they actually do Impact analysis software Panaya, Live Compare Intellicorp Impact on existing configuration – new columns that need to be populated Evaluate impact on custom development before installation. New security objects and new values on existing objects Topics discussed during 9-Sept-14 meeting