Company Confidential Registration Management Committee 1 Certification Body Scorecard Process Database Committee Report R. Darrell Taylor July 17, 2012 RMC Meeting Minneapolis, MN 17 – 18 July 2012

RMC Workshop Minneapolis, MN 19 – 20 July 2012 Registration Management Committee The Process 2 AB Audit Process OP Assessors Audit Process OASIS Data Analysis Complaints SCORECARD JANUARY

RMC Workshop Minneapolis, MN 19 – 20 July 2012 Registration Management Committee 3 Certification Body Statistical Assessment Model ICOP Audits - 8 Criteria OASIS Results - 3 Criteria Feedback - 3 Criteria Performance Metrics - 6

Company Confidential Registration Management Committee CB Name: XXX AB Additional Comments

RMC Workshop Minneapolis, MN 19 – 20 July 2012 Registration Management Committee ICOP Audits Number of Audits (This will change with AS9104/1) Number of Majors-Statistical Curve (normalize) Number of Minors-Statistical Curve (normalize) Ratio of total nonconformities to audits (SC) Ratio of Minors (SC) Ratio of Majors (SC) Minors Outside of audits (Threshold) Majors Outside of Audits (Threshold) 5 Combine

RMC Workshop Minneapolis, MN 19 – 20 July 2012 Registration Management Committee Performance Metrics Negative Shift (Total Ratio) >1 SD Escalated NC’s (Threshold) (possible combo) Customer Complaints (Threshold) Suspension (TWO YEAR HIT) Negative Shift in violations (Customer) (TH) Risk (Subjective Analysis) 6

RMC Workshop Minneapolis, MN 19 – 20 July 2012 Registration Management Committee OASIS Metrics Ratio Minors to Audits (SC) Ratio of Majors to Audits (SC) Ratio of Total to Audits (SC) NOTE: Investigating normalization with audit hours 7

RMC Workshop Minneapolis, MN 19 – 20 July 2012 Registration Management Committee Feedback Management Metrics CLOSED (Average Age) (SC) OPEN (Average Age) (SC) Greater than 1 Year (TH) NOTE: Investigating impact of change in closure rule 8

RMC Workshop Minneapolis, MN 19 – 20 July 2012 Registration Management Committee 9 Threshold Violations RMC & ANAB need to research –>6 ANAB to report to RMC –4-5 ANAB to investigate –2-3 No Action –<2

RMC Workshop Minneapolis, MN 19 – 20 July 2012 Registration Management Committee Corrective Action - SYSTEM 10 8 D

RMC Workshop Minneapolis, MN 19 – 20 July 2012 Registration Management Committee Questions???