The CoP-CWE as an implementation of a DKR Communities in Action – Case Studies 24-Sep-2004 – Atherton, CA., USA Peter P. Yim (v 1.00) Presentation to the NextNow group

Outline BackgroundBackground One Bootstrapper’s interpretationOne Bootstrapper’s interpretation  the CIM3-CWE Cases of CoP CWE’sCases of CoP CWE’s

Background snapshots from UnRev-II

Collective Intelligence in Action Dynamic Knowledge Repository

Relationship between DKR and CoDIAK

The Prototype-DKR Front End

The Seminar-on-Demand Webcast

Responses to the Questionnaires

One Bootstrapper’s interpretation the CIM3-CWE “Collaborative Work Environment” as an implementation of a DKR

PPY’s Personal Observations on the Paradigm Shift Doug is Calling for  Bootstrapping is holistic and not reductionist  it calls for openness, and for a total different attitude towards sharing, that almost need a transformation in our culture for it to thrive  it needs to be internalized  At this point, it (still) is (in Donald Stoke’s term in his “Pasteur’s Quadrant: Basic Science and Technological Innovation) “Use-inspired basic research”.  It calls for action, not just talk.

Introducing CIM CIM Engineering, Inc. - San Mateo, CACIM Engineering, Inc. - San Mateo, CA Incorporated in California – Jan. 1989Incorporated in California – Jan CIM: Computer Integrated Manufacturing (with our origin in manufacturing and manufacturing systems)CIM: Computer Integrated Manufacturing (with our origin in manufacturing and manufacturing systems) CIM3:CIM3:  originally, “Computer Integrated-Man-Machine Manufacturing”  now, “Collaboration In huMan-Machine-Methodology”  Effectively, we are about optimizing systems of: People, Tools and Process

What Does CIM3 Do? Mission: to enable more effective distributed collaboration and virtual enterprise through bootstrapping collective intelligence over the InternetMission: to enable more effective distributed collaboration and virtual enterprise through bootstrapping collective intelligence over the Internet CIM3:CIM3:  originally, “Computer Integrated-Man-Machine Manufacturing”  now, “Collaboration In huMan-Machine-Methodology”  Effectively, we are about optimizing systems of: People, Tools and Process Doing business as:Doing business as:  “cim3.com”, “cim3.net” and “cim3.org”  cim3.com – the business arm of the company  cim3.net – the collaborative work environments where client Communities of Practice and distributed team workspaces are hosted  cim3.org – the research arm, and holder of the company’s open technology, content and other intellectual properties Products/Services: providing an ISP/ASP based Collaborative Work Environment (“CWE”) hosted infrastructure that enables distributed project teams, virtual enterprise partners and communities of practice to work effectively over the Internet.Products/Services: providing an ISP/ASP based Collaborative Work Environment (“CWE”) hosted infrastructure that enables distributed project teams, virtual enterprise partners and communities of practice to work effectively over the Internet.ISP/ASP

Our Focus: Communities & Distributed Teams People as an integral part of the systemPeople as an integral part of the system The Community Spectrum [Kaplan/iCohere]The Community Spectrum [Kaplan/iCohere]  Affinity Networks  Learning Communities  Communities of Practice (CoP’s)  Project Teams We optimize our infrastructure, tools and process for CoP’s and Distributed Project TeamsWe optimize our infrastructure, tools and process for CoP’s and Distributed Project Teams

CIM3's Approach Augmentation - human-machine interaction - collaboration - communitiesAugmentation - human-machine interaction - collaboration - communities Openness - we use open-source software & comply with open standards as much as we can; we open-source our technology and content, and participate in open standards developmentOpenness - we use open-source software & comply with open standards as much as we can; we open-source our technology and content, and participate in open standards development Capitalizing on the Internet technology: taking itCapitalizing on the Internet technology: taking it  from the research and academic network  to the current form as publishing media  to Transactions and Web Services  onto being its future as knowledge media in the Semantic Web Providing Enterprise performance, quality, robustness, security & fault toleranceProviding Enterprise performance, quality, robustness, security & fault tolerance Providing platform neutrality: supporting machines on PC’s, Mac’s, Linux, Unix, …Providing platform neutrality: supporting machines on PC’s, Mac’s, Linux, Unix, … System built upon a knowledge architecture optimized for distributed teamworkSystem built upon a knowledge architecture optimized for distributed teamwork Emphasis on effectiveness and strategic value - not technologyEmphasis on effectiveness and strategic value - not technology Supporting entire user spectrum: from the everyday users to the power usersSupporting entire user spectrum: from the everyday users to the power users While we do open-source work, we believe in properly remunerating our contributors, and in helping create a viable economic model for open work, possibly in the form of Open Virtual Enterprises (OVE’s)While we do open-source work, we believe in properly remunerating our contributors, and in helping create a viable economic model for open work, possibly in the form of Open Virtual Enterprises (OVE’s)

The Case for the Augmentation Approach in CWE We work towards providing a work environment for both humans and machines, optimizing between objectives likeWe work towards providing a work environment for both humans and machines, optimizing between objectives like Supporting the expressiveness that humans need to convey their ideas, and the structure and rigor that machines need to properly interoperate - in essence, promoting both creativity and operational efficacySupporting the expressiveness that humans need to convey their ideas, and the structure and rigor that machines need to properly interoperate - in essence, promoting both creativity and operational efficacy The ease-of-use that everyday users need, and the versatility and extensibility that power users need to take their work to the next levelThe ease-of-use that everyday users need, and the versatility and extensibility that power users need to take their work to the next level Securing the borders of the cwe to malicious intruders, while encouraging access, participation, sharing and the free flow of information and knowledge among members of the trusted communitiesSecuring the borders of the cwe to malicious intruders, while encouraging access, participation, sharing and the free flow of information and knowledge among members of the trusted communities Catering to the quality requirements of information and transaction processing systems and the realities of human behavior that just aren’t *Catering to the quality requirements of information and transaction processing systems and the realities of human behavior that just aren’t * oFully describable, fully online, fully informative, fully accurate, or fully responsible Our intent is to foster shared understanding and learningOur intent is to foster shared understanding and learning We are trying to spur innovation, as well as organic or emergent behavior in the user communities and teamsWe are trying to spur innovation, as well as organic or emergent behavior in the user communities and teams * * Ref: Winograd, Newman, Yim “Including People in CIM Designs”Including People in CIM Designs

The Collaborative Work Environment Features archived forumarchived forum Wiki : a read-and-write webWiki : a read-and-write web document repository/file sharing workspacedocument repository/file sharing workspace Community of Practice (CoP) portalCommunity of Practice (CoP) portal Fine-grain access and linking (“purple numbers”)Fine-grain access and linking (“purple numbers”)purple numberspurple numbers Full-text searchFull-text search voice conferencing screen/application sharing instant messaging real-time chat session Optimized for distributed community and teamwork Platform neutral

Our Hosting Facility

Case Implementations CoP CWE’s in Action

Some Current CIM3 Projects & Pilots eGov -,, eGov -,, colabsinegov-cwecolabsinegov-cwe Open standards development:Open standards development:  [ontolog] Forum - an international forum on business ontologies [ontolog] Forum [ontolog] Forum  NIST – semantic distance workshop on  NIST – semantic distance workshop on interop  OASIS-UBL TC work/collaboration support OASIS-UBL TCwork/collaboration support OASIS-UBL TCwork/collaboration support International Collaborative R&D:International Collaborative R&D:  Millennium Project - State of the Future Index System Development State of the Future Index System DevelopmentState of the Future Index System Development  AC/UNU-Millennium Project - hosting and collaboration support AC/UNU-Millennium Project AC/UNU-Millennium Project  Digital Art Ontology -  Digital Art Ontology - dao Learning/Education:Learning/Education:  Aragon Robotics Team -  Aragon Robotics Team - art  Western Region Robotics Forum - an adjunct to the FIRST Robotics Competition initiative Western Region Robotics ForumFIRST Robotics Competition Western Region Robotics ForumFIRST Robotics Competition  Stanford Medical Informatics -  Stanford Medical Informatics - protégé

Case Examples of Communities on the CIM3 CWE Ontolog-ForumOntolog-Forum eGov: COLABeGov: COLAB eGov: SINEeGov: SINE GOV-CWEGOV-CWE NIST-interopNIST-interop Millennium Project (AC/UNU)Millennium Project (AC/UNU) ProtégéProtégé Digital Art OntologyDigital Art Ontology … (more) … (more)

The CWE where NIST is engaging an international community of multi-disciplinary experts in a discourse on “semantic distance”

The “pilot” and the “sandbox” for eGov CWE’s

For the community of Government CWE users and administrators

[ontolog-forum] Ontolog is an open forum to:Ontolog is an open forum to:  Discuss practical issues and strategies associated with the development of both formal and informal ontologies used in business  Identify ontological engineering approaches that might be applied to the UBL effort (and by extension  Identify ontological engineering approaches that might be applied to the UBL effort (and by extension, to the broader domain of eBusiness standardization efforts) What holds us together: our Core ValueWhat holds us together: our Core Value  Developing Shared Understanding  Openness  Advancing the practice of semantic engineering  Doing meaningful work and making a difference with it

A walk-through of the Community CWE ontolog The Discussion ForumThe Discussion Forum The Wiki – a read+write websiteThe Wiki – a read+write website The File Workspace/RepositoryThe File Workspace/Repository Best PracticesBest Practices  Archived discussions  Project HomePages  Sharing documents and Resources  Augmented Conference Calls  Virtual Presentations & Workshops  Knowledge sharing, re-use, access & exploration  An open collaborative work environment “ … on tackling 'wicked problems': it's about arriving at a shared commitment, with a shared understanding, augmented by a shared display and a facilitator.” -- citing the work by the IBIS people (Horst Rittle/Jeff Conklin)

CWE use cases – Archived Discussions ref:

CWE use cases – wiki augmented meetings & calls ref:

CWE use cases – shared document repository ref:

CWE use cases – collective intelligence ref:

The User Interface

Architecture

Some Thoughts

The Challenges Bootstrapping is to the Knowledge era as Total Quality Management is to the Industrial eraBootstrapping is to the Knowledge era as Total Quality Management is to the Industrial era We need to be improving at an exponential rate, just to cope with the exponential rate of “change” happening around usWe need to be improving at an exponential rate, just to cope with the exponential rate of “change” happening around us We need the “tools”, the “process”, and most importantly the “people” to all work togetherWe need the “tools”, the “process”, and most importantly the “people” to all work together Team building, with distributed individuals who might not even have met one another, is a challengeTeam building, with distributed individuals who might not even have met one another, is a challenge Trusted communities cannot be developed overnightTrusted communities cannot be developed overnight The current economic and legal infrastructure aren’t meant for these types of organizationsThe current economic and legal infrastructure aren’t meant for these types of organizations The individual participants hold the key to the communities’ success – it’s in their “attitude towards sharing”The individual participants hold the key to the communities’ success – it’s in their “attitude towards sharing”

An Organizational Form that the CWE aims at supporting – bringing us from collaboration to innovation by forging the Open Virtual Enterprises Source: Institute for the Future: Johansen, R., Swigart, R. Upsizing the Individual in the Downsized OrganizationUpsizing the Individual in the Downsized Organization The Fishnet Organization these are temporary (or semi-permanent) hierarchies, that emerge out of the CoP's, which capitalize on distributed capabilities to achieve specific purposes; when those purposes are achieved (or when the opportunities no longer exist), they disband, and the resources (people, knowledge, skillsets) are returned to the CoP's where they come from.CoP

Q & A and Discussion