Building Community Licence in the Digital Domain MAV Rate Capping Forum Thursday 26 November 2015 Matthew Gordon – Founder/Director of OurSay

OurSay Online community engagement company established Mission: Establish trust and meaningful engagement between government and communities. Product: A technology platform designed to go beyond “the usual suspects” and improve community satisfaction in the areas of engagement, advocacy, decision making and customer service.

Who we work with

Key message: there is a gulf between issues facing local government sector and the perceptions from the community

COUNCIL BUILDING I wonder what is going on in there? I wonder what they are thinking out there? Finding the connections

Time until a decision is made Capacity to Engage Community Government LaggingStartingLeadingInnovating

Source: Collins Street this morning

Yellow Social Media Report 2015: Reasons Australians use social media

“The OurSay approach secured community endorsement...and helped both sides build a shared understanding of community priorities, the constraints, the initial and ongoing costs associated and the opportunities for finding creative solutions” - Tim Tamlin, CEO Reference: oursay.org/southgippsland

“…opting to give control of the process over to the people was one of the most daring but productive decisions council has made in my time. Almost all of the risk we initially perceived was dampened or totally dissolved by allowing the community to fully debate issues in a truly open forum.” Councilor Sebastian Klein Reference: oursay.org/hepburn

Increase in satisfaction by ~20% in 2 months of using OurSay

Opinion Ownership Options Decision

Opinion Voiced, Valid, Legitimate Limited, Narrow, Untested Not necessarily factual All care no responsibility Loopy

Opinion Ownership Options Decision