1. Conference Model Seminar

2. Change Management Process Sponsor Group Steering Committee Design Group Organization Chart

3. The Engagement Gap

4. The Conference Model ®

5. Design Criteria

6. Outcomes Intangible Increased trust Ownership & empowerment Connected stakeholders Leadership capacity increased Tangible Stalled supply chain process saves 2 million dollars 18% productivity improvement 25% improvement in employee satisfaction

7. Engagement Principles Widen the Circle Create Communities for Action Embrace Democracy Connect People to Each Other

8. A well designed change process Promotes sense making Challenges people’s skill Supports learning Involves people in creating their future Connects people to each other and the task Gives people a voice in decisions that impact them

9. Conditions for Success Leadership Linked to critical business issue Compelling purpose with clear boundaries Meaningful involvement Patience, Planning, Preparation, Persistence

10. Little e Design Principles Personal connection creates high performance Engage the whole person Establish and hold creative tension Make the whole visible Foster curiosity Take time to reflect Public commitments create momentum Enable people to discover what they know naturally

11. New York Times Leader to Leader Investors Business Daily Harvard Management Update Want to learn more?