Troubleshooting a Network Understanding the Problem Troubleshooting Tools Where to Find Help 1.

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Presentation transcript:

Troubleshooting a Network Understanding the Problem Troubleshooting Tools Where to Find Help 1

Understanding the Problem 2 Troubleshooting Segmenting the Problem Isolating the Problem Setting Priorities

Troubleshooting 3 Step 1: Define the Problem Step 2: Isolate the Cause Step 3: Plan the Repair Step 4: Confirm the Results Step 5: Document the Outcome

Troubleshooting Tools 4 Hardware Tools Software Tools

Time Domain Reflectometer 5

Windows NT Network Monitor 6

SNMP Environment 7

Where to Find Help 8 Network Support Resources TechNet Bulletin Board System (BBS) User Groups Periodicals Internet

Sample TechNet Screen 9

FTP Client Screen 10

Telnet Screen 11

Making Internet Connection 12