KNOWLEDGE MANAGEMENT Pertemuan-8 Mata Kuliah : , Management Support System Tahun Akademik : 2012 / 2013 KNOWLEDGE MANAGEMENT Pertemuan-8 8-1

Learning Objectives Define knowledge and describe the different type of knowledge Describe the characteristic of knowledge management Describe organizational learning and its relationship to knowledge management Describe the knowledge management cycle Describe the technologies that can be utilized in a knowledge management system Describe different approaches to knowledge management Describe the activities of the chief knowledge officer and others involved in knowledge management Describe the role of knowledge management in organizational activities Describe ways of evaluation intellectual capital in an organization Describe how knowledge management systems are implemented Describe the roles of technology, people, and management in knowledge management 8-2

KNOWLEDGE MANAGEMENT (KM) KM is a process that helps organizations identify, select, organize, disseminate, transfer important information and expertise that are parth of organization memory in unstructured manner Structured Knowledge enabled effective and efficient problems solving, dynamic learning, strategic planning, decision making. 8-3

CHARACTERISTICS KNOWLEDGE MANAGEMENT Extraordinary leverage and increasing returns Fragmentation, Leakage, and the need to refresh Uncertain value Uncertain value of sharing 8-4

DATA, INFORMATION AND KNOWLEDGE RELEVANT AND ACTIONABLE DATA PROCESSED RELEVANT AND ACTIONABLE 8-5

ORGANIZATIONAL LEARNING AND TRANSFORMATION Learning Organization Development of new knowledge and insight that have potential to influence organization behavior. - Openness to new perspective - Awareness of personal biases - Exposure to unfiltered data - A sense of humility Organizational Memory Ability to learn, develop memory and share knowledge dependent on culture 8-6

COMPONENTS OF KNOWLEDGE MANAGEMENT SYSTEMS Communication Technologies Allows user to access needed knowledge, communicate with each other (email, internet, corporate intranet, web based tools) Collaboration technologies Provide perform group work (important member of community practice working on knowledge contributions) Storage and retrieval technologies Using database management system to store and manage knowledge 8-7

Knowledge Management Technologies and Web Impacts 8-8

Technologies Supporting Knowledge Management Artificial Intelligence Intelligent Agents Knowledge Discover in Databases Extensible Markup Language (XML) 8-9

ROLE OF PEOPLE IN KNOWLEDGE MANAGEMENT Chief Knowledge Officer CEO, Officers, and Managers of the Organization Communities of Practice KMS Developers 8-10

Chief Knowledge Officer (CKO) Chief Knowledge Officer (CKO) involve establishing knowledge environment conducive to the transfer, creation to build cultural receptivity. CKO role to maximize the firms knowledge assets, design and implement knowledge management strategies, effectively exhange knowledge assets CKO must do following : Set knowledge management strategic priorities Establish knowledge repository of best practices Gain commitment from executives to support learning environment Teach information seekers how to ask better questions Establisth process for managing intellectual assets Obtain customer satisfaction information in near real-time Globalize knowledge management 8-11

Principles for Designing Successful Communities of Practice Design of evolution Open a dialog between inside and outside Invite different levels of participation Develop public and private spaces Focus on value Combine familiarity and excitement Create a rhythm for the community ========== thanks 4 your attention ========= 8-12