Steve Nyveld QUALITY ASSURANCE. REQUIREMENTS MANAGEMENT.

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Presentation transcript:

Steve Nyveld QUALITY ASSURANCE

REQUIREMENTS MANAGEMENT

RequirementEnabledAlertActionApplies Driver Licenceenabled PREVENT LOGINDriver Vehicle Registrationenabled WARNING ONLYVehicle Driver Authorityenabled PREVENT LOGINDriver Vehicle 6 mth Inspectionenabled WARNING ONLYVehicle Vehicle Comp. Insuranceenabled WARNING ONLYVehicle Operator Accreditationenabled WARNING ONLYVehicle Undertakingdisabled PREVENT LOGINDriver Possible actions

REQUIREMENTS MANAGEMENT

LOSS OF GPS Client Event :03:54BGO04 (U-0189)GPS: Open Circuit Fleet configuration

FARE DISCREPANCY Is the driver recording the amount shown on the meter?

NO-SHOW REPORT Did driver bother going to pick-up address before no-show?

PICK-UP LOCATION REPORT Did meter go engaged at the correct address?

RESUBMIT REPORT Are drivers resubmitting too many jobs?

PANIC REPORT Has there been any use of the panic/duress alarms?

TAXI AVAILABLITY REPORT

DRIVER SETTINGS Operator Override Operator can change driver settings. Driver gets message when it is done.

OVERRIDING PROPERTIES User (Driver) or Vehicle

OUT-OF-CAR RESET

BLACKLIST Driver can blacklist a passenger or address Passenger can blacklist a driver May be illegal in some areas

REWARDS Encourage drivers to do work. Need to find a suitable report

ACTION LIST Special queue for jobs that require operator intervention Jobs that have been waiting too long Jobs that the system is confused about. Only happens on server restart. Can configure time before job moves to action queue Re-queued jobs appear as fresh jobs.

PROBLEM BOOKINGS

ALERTS on PROBLEM BOOKINGS An alert is given if there’s a problem dispatching Address blacklisted by some drivers No suitable car Too many passengers (above) Inconsistent attributes eg WAT and Sedan No suitable car working Blacklisted by everyone Manual dispatch set

PHONE STATISTICS

RESPONSE TIME REPORT

CONCLUSION SmartMove provides tools to help fleet operation You need to monitor what is going on. Need the will to take action. Often a problem with co-ops. Next: how to tune the way SmartMove operates.