1. SmartMove Driver Training
May 2015
Bill Cumpston

2. Handout Handouts are available.
Probably won’t make much sense now. Look at it again when you have a quiet period after having used the system.

3. SmartMove main features
Uses mobile phone network. Does NOT use radio.
Vehicles linked whenever there is coverage
Taxi position is obtained from GPS (global positioning system) satellites. Reported to server.
Computer decides which car to give the job to and makes an offer.
No bidding; no reporting position; don’t know what other work is available.
Caller makes a call
Operator uses booking system to record details
Jobs held in a database accessible from the internet.
Automatic dispatching system matches jobs to taxis
Taxi is offered job. Uses data links over cellular network.
No infrastructure costs – uses commercially available technology
Have two SIM cards in car – will switch carrier if necessary
Other methods for booking taxi are available.

4. Digitax screen and computer
Main components (Digitax)
Digitax screen and computer
Antenna
Screen/computer at the front of the car. Touch sensitive.
Includes a microphone and speaker for talking to the base operator.
Panic button near steering column. Must be held in for 2 seconds.
Antenna normally on dashboard or on windscreen
Panic button
Meter

5. Logon Enter authority number (touch/tap gently)
Make yourself available
You may get a warning that your licence is expiring. Don’t ignore it!
Authority number often used to identify the driver. Numbers should not be shared. Used for police reports and accounting.
Need to be connected to server before you can logon. Need green square.
Passwords (PIN number) can be set. Need if using the driver app.

6. Meter entry
Enter values requested. Not all fleets use this.

7. Job Offer Offer made automatically if a vacant car available
Must be accepted in 15 seconds
Short time penalty if not accepted
System is fair
Car eligible for work only when meter is off
Job offered automatically, but only when meter is off.
Avoids OH&S issues – drivers do not use the system whilst driving
Press the thumbs-up button to accept offer. Details will be given after the offer is accepted. Deliberate – to stop drivers “cherry-picking” work. Make sure you accept the offer even if you are busying finishing with last passenger.
If offer is not accepted then a short time penalty is applied – normally 30 seconds. Also go to the bottom of the queue.
This is not a problem if you get walk-up at the same time as an offer – the penalty will have finished before the job is finished.
Computer is fair in allocation of work.
Status changes to “booked” when “accept” pressed. No more offers will come.

8. Job Details Supplied when job accepted Previous jobs
No show No penalty
Resubmit Long time penalty
Previous jobs
Driver information
More details
Get job details once offer is accepted.
Use “No show” if passenger can’t be found. Job is not offered to anyone else. No penalty.
Use “Resubmit” if you want to give the job to someone else for some reason. Get long time penalty (eg 2 minutes). If details are wrong need to contact base; will be changed in future.
Can review details of past few jobs.
Status changes to “engaged” when meter turned on. No offers will come until meter goes off.

9. Navigation
Use to get directions to pick up address. Uses learnt addresses.
Updates as you move along
Can get detailed maps
Use compass needle for distance
Map is available if required.

10. Fare Payment Need to record how fare was paid
Details recorded to help with bookkeeping
Normally use 100% cash or 100% credit buttons
Can accept job but don’t get details until finished
Press Done when “To pay” value is zero.
Normally the fare is read directly from the meter.
You need to record how fare was paid.

11. Fare Value normally read from meter Can enter value on screen
Shows on right hand side
You can set the fare and add extras if required.

12. Subsidy Used to record part payment on subsidy scheme
Set lift fee option if it applies
Enter voucher number if needed
Some of the payment may be with the Government subsidy scheme

13. Account work Used to record (part) payment on account
Set account and reference numbers if necessary
Change amount if necessary
Press Accept
If using an account you must record the account name.

14. Statistics Lists number of vacant cars in each zone
Has more than one page
Also shows number of jobs waiting
Use the zone statistics to see where other vacant cars are. Consider going somewhere else.
Have more than one page.

15. Book here Use to make a booking Pick up address is current location
Set correct options and time
You can create a booking in the car.
Some fleets allow the driver to reserve the booking

16. Operator requests Users to request voice connection
Urgent — urgent request
Job — new job
Query — question about job
Other — other request
Panic button. No jobs until reset.
Can request call to base. Same as hands-free voice call with mobile phone. Operator has to accept request.

17. Plot destination Available only after job started (meter on)
Press Zones and set destination zone
Press signpost
Job may be held
Useful only when no vacant cars in area
If the meter is on you can tell the computer where you are going. Prevents vacant car being sent to an area if a booking is made.
Note: job is not held for the car. If a vacant car is available it will be given the work.
Normally only used when travelling to an area where there are unlikely to be other vacant cars.

18. Messages Shows recently received messages
Flashes if new or unanswered message
May need to give yes/no answer
Messages can be sent at any time. The operator may ask for a Yes/No answer.
Typical uses:
Flight changes
Volunteer jobs
General query (e.g. anyone seen ….)

19. Out of car alert Set your own mobile number
Tells system you’re away from car
Use it whenever you want to leave the car
Very popular feature
Computer rings phone when a job offer is made. DON’T ANSWER the call.

20. Test panic button Use this page to test that your panic button works.
Touching the button should light up the first icon
Holding the button should light up the second icon. The third will light up when the computer responds.
You must reset the alarm.

21. Cover Applies for jobs not normally offered (too far away)
Register and work may be offered
No penalty for resubmitting. Won’t be offered again.
Automatically deregistered if offer not taken
Have option to see list and bid
“Cover” extends the area where car is considered for work.
Normally get work if you are in a zone being considered for the job. (Rules coming later)
With “cover” you are considered for work further away.

22. Status indicators (Digitax)
Must have server to operate. You can’t login or get work if the server is not connected.
Occasional drop-outs are normal. System will reconnect automatically. Can also drop-out if out of coverage.
GPS satellites provide position. If position cannot be obtained then last known zone is used. Base operator can change if necessary.
Can take up to 15 minutes to reestablish position.
Dome light shows if meter is off. Light goes out if meter is on. Will not get job offer if meter is on.
Panic sign shows if panic button is pressed. Must be cleared by base operator.

23. Screen controls

24. Dispatching When job waiting in a zone
Look for car waiting longest in that zone (normally queue position #1)
Look for car that has plotted into area
Enlarge area. Look for car waiting longest
Look for any car prepared to travel (cover)
Special rules apply for wheelchair vehicles and maxis
System is fair
Dispatching rules are complex.

25. Not covered
Can’t learn everything at once. Read guide or watch tutorials.
Topics not covered include:
SMS/voice call to passenger
Recording expenses
Day/night lighting
Flight details
Recording lost property
There is too much to cover.
Read the book once you are comfortable using the basic features.
Don’t be afraid to try things. Or ask.

26. Booking information
All history is recorded and can be retrieved if necessary.
Booking report is often used for police reports.

27. Summary Make yourself available after login
Job is offered as soon as a suitable car is available
System is fair
Failures — replace unit
Look at guide and tutorials to learn about other features
Re-start unit if it fails
Keep calm!
Drivers should see that work comes faster when it gets busy.
The system is fair. Just make yourself available and work will come.
Some equipment failures will occur. Spares are available.
Should get a handout.

28. QUESTIONS?

29. Thank you

30. Response times

31. Dispatching
Then try B and C 37

32. Dispatching
Try zone D 38

33. Dispatching Dispatching
Search layers first in the order specified by the fleet.
When there are no more layers look for a car that is prepared to travel. In this example car 2 will get the offer as car 1 has indicated that he is not prepared to travel.
However for most fleets the job will eventually be offered to car 1 – bookings can be auto-escalated by the system if they have been waiting too long, perhaps by looking for the closest car after 15 minutes.
If "no location" is set in the booking then job goes to closest car. Can also apply to WAT and Maxi work automatically as an option.
It is possible to limit the number of times an offer is made.
Penalties are intended to encourage people to take work. There is no penalty for "no show" if the driver is near the pickup point. 39

34. Dispatching
Finally, when there are no more layers look for a car that is prepared to travel. In this example car 2 will get the offer as car 1 has indicated that he is not prepared to travel.
However for most fleets the job will eventually be offered to car 1 – bookings can be auto-escalated by the system if they have been waiting too long, perhaps by looking for the closest car after 15 minutes.
If "no location" is set in the booking then job goes to closest car. Can also apply to WAT and Maxi work automatically as an option.
It is possible to limit the number of times an offer is made.
Penalties are intended to encourage people to take work. There is no penalty for "no show" if the driver is near the pickup point.
Note there is normally not much point in having short cover distances as close jobs will normally be covered by the layers. 40