Sales and Service. What personal skills are needed to be a good salesperson? 1) Outgoing personality, enjoy working with people 2) Have tact and be sensitive.

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Presentation transcript:

Sales and Service

What personal skills are needed to be a good salesperson? 1) Outgoing personality, enjoy working with people 2) Have tact and be sensitive to people's feelings and attitudes. Make people comfortable and avoid arguing or offending people.

What personal skills are needed to be a good salesperson? 3) Be courteous, good manners, put customer first, speak in friendly manner 4) Have initiative. show interest in customer's needs and be able to direct conversation towards a sale.

What personal skills are needed to be a good salesperson? 5) Persistence. always strive to improve sales skills and continue to try new methods. do not give up if the customer does not buy immediately 6) Good health. person in poor health is seldom enthusiastic. sales requires a lot of energy

What personal skills are needed to be a good salesperson? 7) Personal appearance. grooming. u salesperson must sell self before product. (posture, dress, hygiene) 8) Ethical standards. always tell truth about the product being sold

How do you deal with different groups of people? Customers: call customers by name if possible. be friendly and enthusiastic. Listen to needs. don't argue. always thank them for patronage Co-workers: cooperation Supervisors: courteous, friendly, keep communication lines open Suppliers: treat same as customers

What communication skills are needed in the field of sales? Listening: listen to understand, do not interrupt or jump to conclusions Reading: need to fully understand instructions and directions that come with product. need to keep current in technology. keep up on news Writing: neat and legible so that it can clearly be understood, accuracy is important

What technical skills are needed in the field of sales? 1) knowledge about the product. 2) laws pertaining to product 3) manufacturing process 4) knowledge about the competition (advantages and disadvantages)