Results through Training Presenter: Deborah A. Robinson Director, Business Education and Training Ocean County College, Toms River, NJ Think Global, Act Local Developing Skills and Behaviors Essential for Success in the Workplace

Results through Training Global Economic Challenges and the Factors that Boost the Skills Demand Intensifying International Competition Accelerating Technological Change Changing Patterns of Consumer Demand Increased Pace of Structural Change

Results through Training Why is it so important to have available skilled employees?  They are better equipped to adapt to change  Skilled employees are more productive  Higher skill levels are needed in establishments producing high specification products or services  They enable businesses to take full advantage of new production techniques

Results through Training Basic Work Skills Starting Point  Basic skills- reading, writing, computation  English language skills Hard Skills  Technical skills, quality standards, continuous improvement/measurement Soft Skills  Interpersonal, communication, customer service, adaptability, flexibility, teamwork

Results through Training Leadership Skills problem solving & creative thinking decision making ability self-motivation fostering accountability of employees negotiation and conflict resolution skills strategic risk-taking collaborative skills change management flexibility… and more

Results through Training Higher Level Leadership Skills The ability to craft innovative solutions to complex business issues Risk Management “Cognitive complexity” Apply and integrate functional knowledge to business processes within and across industries

Results through Training Skills of the Global Leader Strategic thinking locally, regionally, and globally Understand and react to the challenges of a global marketplace Managing increasingly complex processes over long distances Ability to work with the politics and legal and economic systems of other nations Cultural Awareness/Value diversity

Results through Training Strategies to Ensure that Employers have Access to a Workforce with the Right Skills to Support the Success of their Business, and that Individuals have the Skills they Need to be both Employable and Personally Fulfilled

Results through Training Programs that Enhance the Skills and Educational Attainment of all Workers K-16 science, math, and technology related programs Free Post-secondary Education Financial Support for Job Training ONet Government and Business Collaboration Apprenticeships

Results through Training Hire Right In many other countries— Quality of talent is hard to ascertain No organization rates the quality of training (India) provided Soft infrastructures such as employee search firms are not in place

Results through Training Employee Training $upport for Company Success in a Global Market Training Grants Identify and focus on key economic sectors and industries Utilize Trade Unions Build Training Funds into the Company’s Budget Other?

Results through Training Setting the Stage for Success Skills Counseling (or Coaching)  Interview  Knowledge, Skills, Abilities Assessment  Recommendation of Skill Needs  Identification of Learning Styles  Training and Education Information  Continued support e.g. The Alliance for Employee Growth and Development – CWA / AT&T / Lucent Technologies

Results through Training TRAINING and EDUCATION at WORK ~ Skill Gap Analysis Identify the business goals and objectives Assess the Knowledge, Skills, and Abilities of the workgroup What KSA’s are missing? What are the barriers to reaching the goals? What is the skill gap? Develop the course/training content to fill the KSA gap

Results through Training Training Methods Classroom, instructor lead training/professional development – 70% of training Computer based learning  CD-rom  Web-based learning Blended Learning  Any of the above, and/or self-paced content, on-the-job practice

Results through Training On-demand Learning On-demand learning- up to the minute learning when the individual needs it.  Employer-driven resulting in advanced skill acquisition  Focus on specific business unit needs  Rapid turnaround for course development and delivery

Results through Training Benefits of On-demand Learning Increases time-to-competency Helps companies keep current with new information Integral in solving immediate business problems

Results through Training Work-embedded Learning An extensive array of learning that is part of the actual work of the employees Learning teams must understand the specific work that is done by employees in different roles There are extensive technology requirements

Results through Training Web-based Learning for Global Companies Reaches dispersed employee base Employees around the globe interact with each other Can use subject matter experts globally

Results through Training Developing Global Leaders Work your way up the ladder by gaining experience within the global marketplace Use “cultural ambassadors” to coach the managers Work prospective global leaders oversees electronically to hone skills

Results through Training Courses for Global Managers and Leaders Ethical Standards Strategic Management Issues Includes Global Expansion Strategies Global Competitive Strategies Includes, Emerging Patterns of Global Industries and Structure of Global Industries

Results through Training For additional notes on the following, visit our web site address below The top ten most threatening unresolved organizational issues Important Factors for Success in the Workplace/Global Economy Suggested Readings for a Competitive Workplace