1 Deliberate Leadership: Secret Tools for Success Dawn Robertson Strategic Change Resources

2 Deliberate Leadership: Secret Tools for Success Change creates opportunities for leadership How a leader prioritizes, communicates, and delegates defines their success

3 Deliberate Leadership: Secret Tools for Success Some things to think about: “85% of companies fail to achieve needed transformations…” John Kotter, Leading Change “ 50-80%of change efforts in Fortune 1000 companies fail…” Paul Strebel

4 Overview All change efforts have a number of things in common: An end of something A transition phase The beginning of something new It is how you lead and manage these elements that makes things work well or not

5 Your Reality How many of you had a major organizational change in the last months? How many of you are anticipating a major organizational change in the next months?

6 Change is Your Reality -- name that problem… Turnaround/Reorganization CRM installation ERP installation Merger/Acquisition New strategy Growth

7 Leadership Models There are many leadership models and many purveyors with answers… Yet, there is no answer that will be a silver bullet—you must come to terms with the type of change/event you are dealing with and build interventions that work for your situation and your organization Having an adaptive approach to change will determine your success long term.

8 Secret # 1 Be clear about the type of problem that you are solving Everything flows from here

9 Deliberate Leadership: Priorities -- Start with the problem Critical / crisis emergency-immediate attention Tame / technical current-- requires planned process, procedure or practices Adaptive / wicked anticipatory-- implications for change

10 Critical / crisis Command leadership Emergency-immediate attention needed All hands on deck Directive mode Known roles and responsibilities Action oriented Deliberate Leadership: Priorities -- Start with the problem

11 Tame / technical Management focused Known answers Planned or reactive Create teams, committees, task forces Set guidelines, milestones and deadlines or due dates Can be delegated all or in part Activity based and biased Deliberate Leadership: Priorities -- Start with the problem

12 Adaptive / wicked Leadership required Future oriented No known answers Resolved through dialogue Complex in nature Questions drive the work Identify right people to involve Appears inactive or passive Deliberate Leadership: Priorities -- Start with the problem

13 Secret # 2 Embrace deliberate communication Leadership is a contact sport Show up and suit up, plus one more S Define relationship with followers

14 Deliberate Leadership: Communication During times of change leaders MUST be visible… What can you not leave to accident? What symbolic acts will you orchestrate? How will you engage your followers? What stories will you tell? What values will you expose, enhance and reward?

15 Secret # 3 Work at the right level Build an honest team Give work to the people Invest in growing wisdom

16 Deliberate Leadership: Team Dynamics & Definitions What is the work of the senior team? How will you work with your direct reports? What is nonnegotiable for you and them? How will you encourage “fierce conversations”? What work and decisions will be pushed into the organization? How will you groom the next generation of leaders?

17 Summary Be clear about the type of problem that you are solving Embrace deliberate communication Work at the right level

18 An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage. Jack Welch

19 Q & A

20 THANK YOU!!!