MANAGEMENT INFORMATION, INFORMATION MANAGEMENT AND A PERFORMANCE MANAGEMENT STRATEGY YSDF THURSDAY 12, NOVEMBER, 2009

THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation

AIMS, OBJECTIVES AND PURPOSES INPUTS OUTPUTS QUANTITY CLIENTS PROCESSES OUTCOMES QUALITY USERS CUSTOMERS STAFF PARTNERS PERSONAL IMPACT GROW VOLUNTEERS COLLABORATORS COMMUNITY IMPACT MAINTAIN SUPPORTERS STAKEHOLDERS POLITICAL IMPACT WITHER

THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes

EVALUATION MEASURES PERFORMANCE INDICATORS FABRIC Relevant Avoids Perverse Incentives Attributable Well-defined Timely Reliable Comparable Verifiable

THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes Roles and Responsibilities for Collecting, Recording, Validating, Reporting on Data

ROLES AND RESPONSIBILITIES ADMIN OPERATIONAL OPERATIONAL MANAGEMENT TACTICAL MANAGEMENT STRATEGIC MANAGEMENT DATA SECURITY - FREQUENCY INTERPRETING BENEFITS Vs BURDENS INFORMATION SHARING TIMELINESS CLEANSING DPA -

THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes Roles and Responsibilities for Collecting, Recording, Validating, Reporting on Data Establishing the Database(s)

ESTABLISHING THE DATABASE(S) INTERNAL CONTINUOUS QUANTITATIVE ELECTRONIC EXTERNAL PERIODIC QUALITATIVE MANUAL

THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes Roles and Responsibilities for Collecting, Recording, Validating, Reporting on Data Establishing the Database(s) Collecting the Data Internal/External

COLLECTING THE DATA CASE MANAGEMENT WHOLE PICTURE PERSONAL DATA DATA CONTROL ACTIVITY MANAGEMENT JIGSAW IMPERSONAL DATA PROTOCOLS LINKAGE TO BUSINESS PROCESS AND WORKFLOW

THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes Roles and Responsibilities for Collecting, Recording, Validating, Reporting on Data Establishing the Database(s) Collecting the Data Internal/External Analysing the Data and Reporting

ANALYSING THE DATA AND REPORTING OBJECTIVE FROM ABOVE STAND ALONE REPORTING STYLES SUBJECTIVE FROM BELOW COMPARATIVE QuantityQuality Input EffortHow much service did we deliver? How well did we deliver it? Output EffectHow much change/ effect did we produce? What quality of change/effect did we produce? REPORTING AUDIENCES 360 O

THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes Roles and Responsibilities for Collecting, Recording, Validating, Reporting on Data Establishing the Database(s) Collecting the Data Internal/External Analysing the Data and Reporting Second Order Evaluation

SECOND ORDER EVALUATION WHAT DOES THE DATA SAY PERFORMANCE INDICATORS PERFORMANCE REVIEWS ALTERNATIVE EVALUATION PERSPECTIVES “THEMATIC” SECOND ORDER EVALUATIONS ENGAGEMENT IN EVALUATION

THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes Roles and Responsibilities for Collecting, Recording, Validating, Reporting on Data Establishing the Database(s) Collecting the Data Internal/External Analysing the Data and Reporting Second Order Evaluation Feedback and reflection

FEEDBACK AND REFLECTION FEEDBACK TO WHOM? TIME FOR CONSIDERATION LINKAGES WITH PLANS Business Plans Strategic Plans Team Plans Partners’ Plans IMPACT OPPORTUNITIES Aims, Objectives, Purposes of the Organisation Commissioning Strategies Funding Rounds