International Telecommunication Union Guidelines for Environmental Sustainability Standard for the ICT Sector Daniela Torres Chapter 6 General Specifications & KPI`s

November, 2011 Committed to Connecting the World Areas of Focus  Sustainable Buildings  How ICT companies operate their physical plant  Sustainable ICT  How ICT companies operate their ICT operations  Sustainable Products  How ICT companies design and manufacture and manage end of life for products  Sustainable Services  How ICT companies design and deliver services  End of Life  How to secure an environmentally sustainable solution for ICT equipment’s EOL  General Specifications and KPIs  How ICT companies select KPIs for strategic environmental management and set performance targets  Standards

November, 2011 Committed to Connecting the World General specifications & KPIs  Defines the importance of selecting KPIs for decision making and defines the best process to collect them.  Includes an assessment of recommended KPIs for global management and reporting. i.e Global Reporting Initiative (GRI) and corporate investors indexes, i.e DJSI.  Assesses the importance of external and internal verification processes.  Defines the importance of selecting environmental targets and asses their performance.

November, 2011 Committed to Connecting the World 4 Impact of ICT`s on environment (-) Negative Impact of ICTs Goods, networks & services (+) Positive Impact of ICTs: use of technologies. Energy consumption GHG emissions Waste De-materialization Customers: Reduction of energy consumption Reduction of emissions Both effects should be measured Internal Customer

November, 2011 Committed to Connecting the World 5  Methodology to assess environmental impact in ICTs goods, networks and services. (Sept, 2011)  Metodology to assess energy & environmental impact on ICT Organizations. (Sept, 2011) ITU Methodologies as baseline

November, 2011 Committed to Connecting the World Content  Scope (target audience and organizations involved)  Why collect KPIs  Process of collecting KPIs  Key Performance Indicators (source: GRI, DJSI)  Type of indicators: Water, Waste, Energy, CO2 and others.  Table of KPIs per process (buildings, networks, etc )  KPIs: water per employee, waste generated, waste managed, energy consumption, etc.  Verification process for KPIs  Internal verification: requirements and roles  External verification: capabilities of auditing teams  Iso 14001, iso  Environmental targets  Types of environmental targets (internal and external)  Benchmarking of targets  Risks and opportunities

November, 2011 Committed to Connecting the World KPIs for environment in ICT Company (GRI)

November, 2011 Committed to Connecting the World KPIs for environment in ICT Company (GRI)

November, 2011 Committed to Connecting the World KPIs for environment in ICT Company (GRI)

November, 2011 Committed to Connecting the World Questions  Do this apply to the ICT industry?  Which KPIs should be used by ICT companies?  ¿Are we having a Lifecycle thinking approach and KPIs to measure our performance?

November, 2011 Committed to Connecting the World Participants  TELEFONICA  NSN  RIM  National Inter-University Consortium for Telecommunications, Scuola Superiore Sant’Anna (Italy)