THANKS & GRATITUDE THE WAY WE EXPRESS

OUR ROLE - OUR GOAL AS AN EMPLOYEE & AS A SOCIAL BEING WITHIN IN BSNL

ATTITUDE PEOPLE CAN CHANGE THEIR LIVES BY SIMPLY CHANAGING THEIR ATTITUDE

ATTITUDE POSITIVE & NEGATIVE

ATTITUDE NEGATIVE o Unhappy when no troubles to speak o Expect the worst in everything however best it is o Sun shines only to cast shadows o Turn out the lights to see how dark it is POSITIVE o Think only the best, work only for the best and expect only the best o Spend so much time improving himself that one has no time left to criticize others. o Consistently attempts to be so strong that nothing can disturbs one`s peace of mind

Attitude  What determines one`s attitude?  Environment/Experience/Education  Positive Attitude :Reduce Stress, team work, team spirit, problems getting solved, pleasing personality, loyalty.  Negative Attitude; High stress for other and self, lack of purpose  Building of Positive Attitude: A strong desire to be positive, Avoid blaming others and everything. Work with clear focus.

COMMITMENT YOUR COMMITMENT – HOW YOU MEASURE IT

DIRECTION WE NEED IT EVERY MOMENT IN OUR CAREER & LIFE

INSPIRE NO INSPIRATION NO LIFE GET INSPIRED FOR BEST ACTIONS

INSPIRE GET INSPIRED FOR SOMETHING BEYOND THE NORMAL

MOTIVATION

FLEXIBILTY

DEDICATION &COMMITMENTS WE HAVE MANY COMMITMENTS – DO IT WITH DEDICATION

RIGHTS LIABILITY RESPONSIBILITY

DISCIPINE

RESPECT & REGARDS

RESPECT

RIGHTS RESPOSIBILTY LIABILITY

CHANGE Human beings by nature resist change – be it for positive/negative

Passion Some people live out of passion- They are great-

DREAMS DREAM ALWAYS SUCCESS

DEDICATION

THE GREAT EVOLUTION

Tower jumping The origin of mankind's desire to fly is lost in the distant past. From the earliest legends there have been stories of men strapping birdlike wings, stiffened cloaks or other devices to themselves and attempting to fly, typically by jumping off a tower. During this early period the issues of lift, stability and control were not understood, and most attempts ended in serious injury or death. Designs often lacked an effective horizontal tail, or the wings were simply too small.

PEOPLE WHO MADE OUR LIFE BEAUTIFUL

Attitude  What determines one`s attitude?  Environment/Experience/Education  Positive Attitude :Reduce Stress, team work, team spirit, problems getting solved, pleasing personality, loyalty.  Negative Attitude; High stress for other and self, lack of purpose  High Expectation of others and self.  Human Nature generally resists Changes  Changes un comfortable regardless of positive/negative  Building of Positive Attitude: A strong desire to be positive, Avoid blaming others and everything. Work with clear focus.

Attitude  Dream success - not failure and work on with clear goal. Determination to succeed and willingness to devote time and efforts necessary to achieve the success  Most People fail not because of lack of ability or intelligence, but lack of desire, direction, dedication, and discipline.  Be Passionate  No one can be good in their role without a good attitude  Negative people always criticize, makes their career itself criticism as if they want to win prize in a context.

HIGHEST SIM ACTIVATION IN 3 RD QUARTER KERALA CIRCLE BY KANNUR SSA

30 3. SIM ACTIVATION IMPROVED (APRIL to December 2013) April May June July August September October November December TOTAL

2. MNP : Kannur SSA Continue to maintain its Performance Status in MNP As onPORT - INPORT - OUTNET Port-IN ,50,95324,2581,26, ,76,42535,0211,41,404 April to Dec Apr May Jun Jul Aug Sep Oct Nov Dec

BSNL Mobile Kerala Circle - MNP Port in & Port out Report as on PORT INPORT OUT Unknown (-68)035 MALLAPURAM (18,428)52,49134,469 PATHANAMTHITTA (27,606)34,9277,363 KOLLAM (28,040)42,29414,285 THRISSUR (33,207)53,20220,057 ALLEPEY (34,203)44,0239,922 PALGHAT (34,620)48,08113,530 TRIVANDRUM (38,204)53,88015,818 CALICUT (39,421)66,55227,302 KOTTAYAM (49,263)62,92813,720 ERNAKULAM (126,872)1,59,24032,577 KANNUR (142,306)1,77,30335,269 Total (572,102)7,94,9212,24,347

Segment Wise REVENUE Summary : COMPARISON WITH LAST YEAR Amount in Crores of Rupees APRIL TO DECEMBER Current Year Variance%Variance Phones % Broadband % EB Circuits % IUC Mobile % Total Revenue % 33

Comparison of Revenue upto Dec-12 vs. Dec – 2011 (in Cr) Upto Dec-12Upto dec-11Variance%variance Phones PCO FTTH SurChrg BB ITC+FLPP EB(CCTs) IUC Total CFA Total GSM CFA+CM

SSAUp to Dec'12Up to Dec'13 Variation% Variation EKM KNR TVM TRC KTM CT KLM ALP MLP PGT PTA CGMT CMTS TOTAL TOTAL (CFA+CM) Revenue Comparison Vs (Up to December) (Amount in Crores of Rs.)

TOTAL (CFA+CM) Revenue Comparison Vs (Up to December) (Amount in Crores of Rs.) upto Dec13upto Dec12Variance% Variance Phones Pco Ftth SurChrg BB ITC+FLPP EB(Ccts) IUC Total CFA Tot CM CFA+CM

SSAAnnual Target Prop. Target upto the month Achievement upto the month % of Achievement KTM CNN ENK TVM CLT TCR PGT ALP PTA KLM MLP Total CGMT CMTS G.TOTAL

PHYISICAL VERIFICATION OF ASSETS: DETAILED CIRCULAR PLACED IN KANNUR NET. ALL WORKS AND SUPPLY BILLS PENDING SHOULD BE SUBMITTED BEFORE MANAGEMENT CERTIFICATED OF ALL WORKS PHYSICALLY COMPLETED ALSO SHOULD BE SUBMIITED BEFORE DELAYED SUBMISSION MAY RESULT IN NON ACCOUNTING OF DEPRECIATION IN THE CURRENT YEAR AND MAY VERY SERIOUS AUDIT OBSERVATIONS. DELAYED SUBMISSION MAY RESULT IN NON PAYMENT DUE TO NON AVAILABILITY OF FUND SCRAPPING:

DIVISION WISE WIP PENDING Divisiontotal WIP OB Capitalised Curr year capitalised total capitalised value to be capitalized % age of capitalization AGMMM DEPCNN DEPKSZ DEPTLY DETCNN DETCUU DETCVU DETIMCNN DETIMPAY DETKNG DETKSZ DETMTR DETNLS DETPAY DETSKM DETTLY DETTMB DETUPL SSA Estimate

Mobile Number updation pending as on 17/01/2014 DIVISIONDELsPending%age Class wise pending ActiveOGBIGBSuspend ABCDE/F DEPKNR DEP TLY DET CNN DET CUU DET KNG DET KSZ DET MTR DET NLS DET PAY DET SKM DET TLY DET TMB DET UPL SSA Total

updation pending as on 17/01/2014 DIVISIONDELsPending%age Class wise pending ActiveOGBIGBSuspend ABCDE/F DEPKNR DEP TLY DET CNN DET CUU DET KNG DET KSZ DET MTR DET NLS DET PAY DET SKM DET TLY DET TMB DET UPL SSA Total

ARPU (Amount in Rs.) LANDLINEBB GSM POSTPAID GSM PREPAID GSM COMBINED CDMAWIMAXFTTH APR MAY JUN JUL AUG SEP OCT NOV

Action Plans for Increasing Revenue in IV th Quarter Pursuing all the existing 250 BB Customers (16253) through IVRS and personal calling for upgradation of plans Conducting Special Reconnection and Outstanding Settlement Adalath covering all exchanges in the SSA. With the 667 2G sites and G sites already on air, data usage is going to be the high revenue expectations of future. Conducting street melas and educating various data plans and data access method to rural and semi urban masses who are keen to use mobile for browsing to enhance data revenue popularization data 252 min. plan Ensure all executives possess Ctop up handset and encourage maximum others also follow Customer Retention Cell - involve in high level reconnection activities by conducting special reconnection and outstanding realization meetings in each divisions.

WRITE OFF

1. Active participation in LBM/HPC by field JTOs/SDEs/DE - Active & effective participation is required. 2. CML - Service nos - bills get generated & OS accumulated. To reduce OS, cancellation is to be effected. Our SSA's position in cancellation of bills is on higher side which will affect our bench mark. SDE CML should recreate SVC nos. with Free FMC in basic, mobile, cdma & wimax nos (including data cards). 3.Fault Cases - Even after physically closing faults, it is not closed in system. This will lead to allowing undue rent rebate.

Payment of Electricity Bills: Electricity bills are received on due date or in many cases after due date resulting 'surcharge' for the delay. Moreover, maximum bills are received at the fag end of the due date of payment and even if the bills are submitted to Bank for RTGS payment, Bank takes one or two days for effecting the payment resulting delay in payment. All surcharges paid under normal circumstances are liable to recovered.

Updation of leave entries in HR : Sanction of Leave without any Leave at Credit resulting overpayment – reg. Leave updation in HR package is pending against many officials. Many cases 'Joining' entry after availing leave is missing resulting no further updation in HR possible. Controlling officers may ensure that Leave updation including 'Joining' entry is done regularly. It is also observed that Controlling officers are sanctioning Leave (E/L or HPL) without verifing the Leave Balance at credit resulting huge overpayment. (e.g Case of Smt. Pushppam, TM Payyavoor under SDE(G)/DET, SKM and Sri Balappa, TM Bedadka under SDE(G), Kalanad/ DET, KSZ

Non - submission of Bank Account for payment of Bldg / Tower Rent : As per Corporate Office instructions, Rent payment is strictly to be paid to the Bank Account of the Bldg / Tower owners. But despite repeated reminders, Bank Account details from 18 Bldg / Tower owners are yet to be received. ( Pending cases TLYT –5 TMB –2 SKM -5 CNN / PAY / KNG / KSZ / MJR / CHENGLA – 1 each ). Concerned DETs may pursue and obtain the Bank Account details latest by 28 th February, 2014 positively. On implementation of ERP from next Financial Year onwards, it may be difficult to release the Rent payment without Bank Account.

Daily/monthly Counter collection at CSC counters : (a) Despite repeated instructions, daily counter collection is not shown in the MIS statement in KannurNet on the same day regularly. (b) Monthly counter collection statement for December, 2013 is not received even on 15 th Jan,'14 from the following CSCs: :- Cherukunnu/Cheruvathur/Perdala/Rajapuram/Kalanad/Chengala/Tri karipur (c)A copy of monthly Counter statement (MIS statement) duly signed by the Officer-in-charge is to be forwarded to AO(Cash) without fail. (d) Monthly Bank statement is not being received from some banks resulting delay in preparation of Trial Balance. Bank statement may be collected from the concerned Banks and forwarded to AO(Cash) so as to reach by 2 nd day of next monthly positively.

CASH AND CASH CARDS SDE I/C - CSC liable for complete accounting Ensure collection and remittance of all sales on daily basis. Make available correct balance to the inspecting agencies for verification. Ensure all records of cash collection and remittance are authenticated by CSC I/C daily Reasons for high closing balance are to be recorded and attested Verification of balance and Stock by DE and Other agencies Recent Instructions from Circle office and media reports on failure to properly account cash and cards are to be brought to the notice of all - ALERT –

Payment of petty bills: Due to severe restrictions imposed on Cash allotment for 'Repairs & Maintenance, it has become difficult for timely payments of Temporary Advances, Petty bills etc. There is general complaint from petty contractors that payment are not received immediately. It is observed that there is delay in submission of the petty bills, delay in forwarding, processing etc. resulting the corresponding delay to make the payment. Suitable instructions may be given for timely submission, forwarding, processing of petty bills to avoid such complaints.

PeriodO/s on TargetAs on Diff Seg IUpto Seg II to Seg III11-12 & Seg IVCur. Year 3 month old 1% of ABF LIQUIDATION TARGETS (BROAD BAND) (.000) Period O/s on Target As on Diff Seg I to Seg II Cur. Year 3 months old5% of ABF LIQUIDATION TARGETS (MOBILE) (..000) Period O/s on Target Diff Seg I to Seg II to Seg III to Cur.Yr.04/13 to 09/131% of ABF LIQUIDATION TARGETS (LANDLINE) (..000)

LIQUIDATION TARGETS (CDMA) PeriodO/s on TargetAs on Diff Seg I to Seg II to Seg III to Cur.Yr. 04/13 to 10/ total o/s LIQUIDATION TARGETS (WIMAX) …000 PeriodO/s on Target Diff Seg I to Seg II to Seg III to Cur.Yr. 04/13 to 09/131% abf From 1/10/ Total

SMART WORKING

CASH RESOURCES - AVAILABILITY NOT PREDICTABLE

ISSUING OF EXPERIENCE CERTIFICATE TO CONTRACTORS BY FIELD UNITS It is noticed that Experience certificate is being issued by the units without requisite information, which creates difficulty in taking decision on the work experience of bidders which forms an integral part of awarding work, in the matter of Tender finalisation. Therefore, it is intimated to all unit officers, who are required to issue such Experience certificate should ensure that the following details are contained in the Experience certificate. It may be noted that an officer of STS level can only issue such certificate : 1) No. and date of Certificate 2) Work Order number with date 3) Tender No. & Date 4) Details of work done 5) Distance Covered by the Contract till completion of work 6) Gross Amount involved 7) Tender Period 8) Performance of the contractor

Thank You