MANAGING CHANGE Dr A A Firdausi

CHANGE is a step with the purpose of making a DISCRETE DEFINABLE IMPROVEMENT

A person could not step twice in the same river because the river was continuously flowing and changing Heraclitus (500 BC) Greek Philosopher

Any object moved away from equilibrium will tend to return to the original equilibrium point unless new forces are present to prevent this

THE WHY Environmental Scans Customers Competitions Economy Government Technology

THE WHAT Organisational response Strategy Structures Mission Products Services Technology

THE HOW Personal Implications Roles Responsibilities Methods Thinking Values Behaviour

AREAS OF CHANGE Cutting Costs Improving Operating Margins Restructuring Remain Profitable Remain Competitive Diversification Other Service

TRANSFORMATIONAL CHANGE Growth Birth Success Plateau Wake-Up Calls Chaos Death-Mindset Forced to Shift Re-emergence through Visioning and Learning

Current Reliability Vision Change Plan Change Process Course Correct Learning LEARNING OF TRANSFORMATIONAL CHANGE Wake-up calls: Feedback Telling You to Learn and Course Correct

SEVEN S MODEL STRUCTURE SHARED VALUES STAFF STRATEGY SKILL STYLE SYSTEM

CHANGE – A THREE STAGE PROCESS 3. Re-freezing 1.Unfreezing 2. Changing

CHANGE CYCLE Looking to the pastLooking to the future STAGE - I STAGE - II STAGE - IV STAGE- III Anger Irritation Time Commitment Frustration Denial Exploring Acceptance Confusion Hidden Behaviour Open Behaviour

TASK AHEAD 1. How effective is management of change in your organisation 2. What are you doing well 3. What do we need to do better 4. What are we not doing at all

NEW DIRECTIONS FOR FUTURE (contd…) A booming global economy A renaissance in arts Emergence of free market socialism Global life style and cultural nationalism Privatisation of the welfare state

Rise of the pacific rim Women in leadership Age of biology Religious revival Triumph of the individual NEW DIRECTIONS FOR FUTURE

THANK YOU