WORKSHOP ON CONSUMER PROTECTION IN VIETNAM MEASURES TO RAISE CONSUMER AWARENESS ON THEIR RIGHTS AND INTERESTS SURENDRA U. KANSTIYA

CONSUMER ANYONE WHO CONSUMES ANY GOODS OR SERVICES, DIRECTLY OR INDIRECTLY, WHETHER HE HAS PAID FOR IT OR NOT, IS A CONSUMER.

WHAT CONSUMER WANTS? QUALITY PRODUCTS EFFICIENT SERVICES TIMELY DELIVERY EFFICIENT AFTER SALE SERVICE TRUTHFUL ADVERTISEMENTS REASONABLE PRICING STRUCTURE ACCURACY IN WEIGHTS AND MEASURES

WHAT CONSUMER GETS ? QUALITITATIVELY DEFICIENT GOODS OR SERVICES QUANTITATIVELY DEFICIENT GOODS OR SERVICES EXCESSIVE PRICES INSUFFICIENT INFORMATION MISLEADING ADVERTISEMENTS UNFAIR TRADE PRACTICES

CONSUMER IS KING A CONSUMER IS THE MOST IMPORTANT VISITOR ON OUR PREMISES. HE IS NOT DEPENDENT ON US. WE ARE DEPENDENT ON HIM. HE IS NOT INTERRUPTION IN OUR WORK – HE IS THE PURPOSE OF IT. WE ARE NOT DOING HIM A FAVOUR BY SERVING HIM. HE IS DOING US A FAVOUR BY GIVING US AN OPPORYUNITY TO SERVE HIM.

CONSUMER RIGHTS 1. RIGHT TO BASIC NEEDS 2. RIGHT TO SAFETY 3. RIGHT TO INFORMATION 4. RIGHT TO CHOICE 5. RIGHT TO REPRESENTATION 6. RIGHT TO REDRESS 7. RIGHT TO CONSUMER EDUCATION 8. RIGHT TO HEALTHY ENVIRONMENT

1. RIGHT TO BASIC NEEDS TO HAVE BASIC GOODS AND SERVICES WHICH GUARANTEE SURVIVAL, LIKE FOOD, CLOTHING, SHELTER, HEALTH CARE, EDUCATION.

2. RIGHT TO SAFETY TO BE PROTECTED AGAINST PRODUCTS, PRODUCTION PROCESS AND SERVICES WHICH ARE HAZARDOUS TO HEALTH OR LIFE.

3. RIGHT TO INFORMATION RIGHT TO BE GIVEN THE FACTS THAT ARE NEEDED TO MAKE INFORMED CHOICE OR DECISION. TO BE PROTECTED AGAINST MISLEADING ADVERTISEMENTS OR LEBELLING.

4. RIGHT TO CHOICE RIGHT TO HAVE ACCESS TO VARIETY OF PRODUCTS AND SERVICES AT COMPETITIVE PRICES WITH AN ASSURANCE OF SATISFACTORY QUALITY AND SAFETY.

5. RIGHT TO REPRESENTATION RIGHT TO BE REPRESENTED SO THAT THE CONSUMERS INTERESTS RECEIVE FULL AND SYMPATHETIC CONSIDERATION IN FORMULATION AND EXECUTION OF ECONOMIC POLICIES

6. RIGHT TO REDRESS RIGHT TO BE COMPENSATED FOR MISREPRESENTATION, SHODDY GOODS, UNSATISFACTORY SERVICES

7. RIGHT TO CONSUMER EDUCATION RIGHT TO ACQUIRE KNOWLEDGE AND SKILLS TO BE AN INFORMED CONSUMER THROUGHOUT LIFE

8. RIGHT TO HEALTHY ENVIRONMENT RIGHT TO A PHYSICAL ENVIRONMENT THAT WILL ENHANCE THE QUALITY OF LIFE

CONSUMER RESPONSIBILITIES 1. CRITICAL AWARENESS 2. ACTION 3. SOCIAL CONCERN 4. ENVIRONMENTAL AWARENESS 5. SOLIDARITY

1. CRITICAL AWARENESS TO BE MORE ALERT AND QUESTIONING ABOUT THE PRICE AND QUALITY OF GOODS AND SERVICES WE USE.

2. ACTION TO ASSERT AND ACT TO ENSURE THAT WE GET A FAIR DEAL.

3. SOCIAL CONCERN TO BE AWARE OF IMPACT OF OUR CONSUMPTION ON OTHER CITIZENS, SPECIALLY DISADVANTAGED OR POWERLESS GROUPS.

4. ENVIRONMENTAL AWARENESS TO UNDERSTAND THE ENVIRONMENTAL CONSEQUENCES OF OUR CONSUMPTION. TO CONSERVE NATURAL RESOURCES AND PROTECT THE EARTH FOR FUTURE GENERARTIONS.

5 .SOLIDARITY TO ORGANISE TOGETHER AS CONSUMERS TO DEVELOP THE STRENGTH AND INFLUENCE TO PROMOTE AND PROTECT CONSUMER INTERESTS.

RAISING CONSUMER AWARENESS 1. GOVERNMENT 2. BUSINESS 3. MEDIA 4. SCHOOLS AND COLLEGES 5.VOLUNTARY ORGANISATIONS

1. GOVERNMENT SUPPORT TO CONSUMER ORGANISATIONS ENACT CONSUMER FRIENDLY LAW AND ENSURE ENFORCEMENT CONSUMER POLICY CITIZEN’S CHARTERS OMBUDSMEN

2. BUSINESS CODE OF CONDUCT AND SELF- REGULATION IN-HOUSE CONSUMER SERVICE CELL CORPORATE SOCIAL RESPONSIBILITY

3. MEDIA ADEQUATE COVERAGE TO ACTIVITIES OF CONSUMER ORGANISATIONS REGUALAR COLUMN ON CONSUMER EDUCATION SPECIAL SUPPLEMENTS ON CONSUMER PROTECTION INTERVIEWS WITH PEOPLE ENGAGED IN CONSUMER GUIDANCE ACTIVITIES PUBLICATION OF JUDGMENTS ON CONSUMER PROTECTION CASES REFUSING TO RELAESE MISLEADING ADVERTISEMENT

4. SCHOOLS AND COLLEGES INCORPORATING CONSUMER EDUCATION AT SCHOOL AND COLLEGE LEVEL. BASICS OF CONSUMER PROTECTION AT SCHOOL LEVEL LEGAL ASPECTS OF CONSUMER PROTECTION AT COLLEGE LEVEL

5. VOLUNTARY ORGANISATIONS EDUCATION & TRAINING COMPLAINTS HANDLING PRODUCT TESTING RESEARCH & SURVEY LOBBYING & ADVOCACY