Communication of unplanned retail system outages / issues Red Flag / System Generated Notices Ted Hailu ERCOT Client Services RMS Meeting – June 2 - 2015.

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Presentation transcript:

Communication of unplanned retail system outages / issues Red Flag / System Generated Notices Ted Hailu ERCOT Client Services RMS Meeting – June

2 The Red Flag / System Generated Notice What is it? First alert of unplanned retail system issues A flag on ERCOT.com Coupled with a system generated notice During and after normal business hours Removed when issue is resolved

3 The Red Flag / System Generated Notice What type of outages / issues? Retail transaction processing MarkeTrak Retail MIS

4 The Red Flag / System Generated Notice How will I be notified of unplanned retail system issues? System generated notice What will the system generated notice contain? A predetermined message that ERCOT is experiencing issues with: Retail Transaction Processing MarkeTrak Retail MIS ERCOT is experiencing retail system issues

5 The Red Flag / System Generated Notice Will a follow up market notice be sent? Yes During business hours For issues lasting 30 minutes or longer

6 The Red Flag / System Generated Notice Next steps? ERCOT Finalize procedures Create distribution list Market Notice RMS/COPS(CSWG) COPMG changes

7 Questions ERCOT is experiencing retail system issues