POPLA - An Independent Appeals Service for the Private Parking Sector Presentation to POPLA Workshop Steve Clark, Head of Approved Operator Scheme, BPA 10 th September 2012

Reminder of the story so far Long sought-after by sector and motorists/consumer bodies Government condition of implementing the provisions of schedule 4 of the PoFA BPA Council view was to appoint one of the statutory appeal bodies London Councils appointed to deliver service from 1 st October 2012

Why Establish an IAS? Genuine redress for the motorist = credibility for the sector Conspicuous by its absence Keeper Liability won’t happen without it Helps with dispute resolution Helps with court registration

5 Government Principles Independent and be seen to be Independent Free to the Motorist Binding on the Operator Fully Funded by the Sector Available on All Tickets Issued by an ATA Member

Government Approval Five Principles Governance Mitigation Breaches of the Code of Practice Annual Report

Financial Arrangements Joining Fee, Membership Fee “Per Appeal” Fee Risk Mitigation Free to the Motorist

Process for Motorists Appeal to Operator first Operator to inform Motorist of right to IAS Operator is bound by IAS decision

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