How do You Fit within the Process? Roles and Responsibilities – Pre CAB (1/2) 1 Change Requestor Initiates the Change Request (CR) in Service-now Includes detailed information into the CR (i.e. revised procedures or description of the change design) Completes any templates (Compliance, CAB etc. ) if required Assigns the CR to the appropriate GBS Team Lead/Mgmt after creating the CR in Service-now Responds to requests for additional information on the CR within the designated timeframe GBS Team Lead / Line Manager Reviews CR and any of the details (i.e. revised procedures or description of the change design) from Change Requester for accuracy, completeness and scope Submits CR to Local CI Manager after reviewing Responds to requests for information from Local CI Manager Ensures that procedures are developed according to GBS procedures standards Local CI Manager Analyzes proposal and provides feedback from a best-practice perspective Determines whether CR contains sufficient amount of information Approves CR to be submitted to Pre-CAB Committee Assigns CR to a Project Lead after approving Ensures the CR is prepared and submitted to the Pre-CAB committee after notified by Project Lead Responds to requests for more information from the Pre-CAB committee

How do You Fit within the Process? Roles and Responsibilities – Pre CAB (2/2) 2 Project Lead Obtains feedback from other groups as needed (SAP, ITF, Compliance, Global Process Leads, other CI teams) Informs the Local CI Manager when all feedback is obtained so he/she can prep for Pre-CAB Pre-CAB Committee Consists of standing members and additional members as needed Reviews and approves the change Determines whether the change needs to be submitted to CAB for approval Activities before Pre-CAB Review Performs all necessary research and includes notes in Service-now Collects all required information from other departments and communicates as needed (IT, Tax, Treasury, etc.) Determines whether the change should be considered a global change Activities after Pre-CAB Review Drives progression of CR (i.e. schedule follow-up meetings, gather required information, create presentation deck for CAB) Communicates status of the CR with the GBS and other business units Responds to denials or deferrals of a CR from Pre-CAB Committee Informs CI Local Manager of denials or deferrals of CRs to initiate the closing or holding status

How do You Fit within the Process? Roles and Responsibilities – CAB 3 Local CI Manager Prepares for CAB Committee review with global stakeholders Submits CR to CAB for review and approval Responds to requests for additional information made by CAB PMO and CAB Committee Updates the status and priority of the CR after review by CAB Monitors change and updates implementation status if CR was approved and closed Change Advisory Board (CAB) Committee Participates in CAB meetings Evaluates the CR Provides decision on CR Assigns priority and expected completion if CR is approved CAB PMO Reviews CR and determines whether more information is needed prior to CAB evaluation Schedules CAB meetings, sets agenda, and invites participants Distributes meeting materials and facilitates CAB meetings