ITIL Intermediate Lifecycle program- Service Transition ST 1 Why bother paying extra money for all the bells and whistles that you're never going to use. Get the certification that you need while training during a time that suits you.

ITIL Intermediate Lifecycle program- Service Transition ST 1 We offer a fully accredited, self- managed eLearning

ITIL Intermediate Lifecycle program- Service Transition ST 1 that provides you with all the relevant knowledge you need to pass your Service Transition exam and gain your certification. Your trainer is on standby via the forum, with response times up to 24 hours.

ITIL Intermediate Lifecycle program- Service Transition ST 1 The ITIL Intermediate eLearning Program contains:

ITIL Intermediate Lifecycle program- Service Transition ST 1 UNLIMITED access to online material, including:

ITIL Intermediate Lifecycle program- Service Transition ST 1 iPad/iPhone compatible, instructor-led presentations, watchable at your convenience

ITIL Intermediate Lifecycle program- Service Transition ST 1 Study book and quiz questions

ITIL Intermediate Lifecycle program- Service Transition ST 1 Exercises & sample exams, designed to reinforce knowledge and prepare you for the exam

ITIL Intermediate Lifecycle program- Service Transition ST 1 Access to support forum - with trainer on standby (expected response time up to 24 hours)

ITIL Intermediate Lifecycle program- Service Transition ST 1 Six months free support and upgrade to new editions and versions of the certification course.

ITIL Intermediate Lifecycle program- Service Transition ST 1 Should the exam syllabus change after six months you will be given the opportunity to upgrade your course to the latest version

ITIL Intermediate Lifecycle program- Service Transition ST 1 *Consider upgrading to receive advanced trainer support for an extra fee.

ITIL Intermediate Lifecycle program- Service Transition ST 1 Find out more about it here.

ITIL Intermediate Lifecycle program- Service Transition ST 1 *Didn't pass your exam on the first go? No problem. If you've got exam insurance we'll cover the cost of your resit. Read the

ITIL Intermediate Lifecycle program- Service Transition ST 1 terms and conditions here

ITIL Intermediate Lifecycle program- Service Transition ST 1 Course Description:

ITIL Intermediate Lifecycle program- Service Transition ST 1 This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Transition.

ITIL Intermediate Lifecycle program- Service Transition ST 1 The main focus of this course is on the operational-level process activities, the processes with Service Transition and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

ITIL Intermediate Lifecycle program- Service Transition ST 1 This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.

ITIL Intermediate Lifecycle program- Service Transition ST 1 This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the Intermediate Level Certificate in Service Transition.

ITIL Intermediate Lifecycle program- Service Transition ST 1 The Service Transition Lifecycle course will be of interest to:

ITIL Intermediate Lifecycle program- Service Transition ST 1 Individuals who have their ITIL v3/2011 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.

ITIL Intermediate Lifecycle program- Service Transition ST 1 Individuals who require a deeper understanding of the Service Transition stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization

ITIL Intermediate Lifecycle program- Service Transition ST 1 Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules

ITIL Intermediate Lifecycle program- Service Transition ST 1 Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

ITIL Intermediate Lifecycle program- Service Transition ST 1 A typical role includes (but is not restricted to): Configuration Manager, Change manager, Release Manager, CAB member, test manager

ITIL Intermediate Lifecycle program- Service Transition ST 1 Learning Objectives

ITIL Intermediate Lifecycle program- Service Transition ST 1 At the end of this course, the learner will gain competencies in:

ITIL Intermediate Lifecycle program- Service Transition ST 1 Understanding Service Management as a Practice, Service Transition principles, purpose and objective.

ITIL Intermediate Lifecycle program- Service Transition ST 1 Knowing the important role of Service Transition in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.

ITIL Intermediate Lifecycle program- Service Transition ST 1 The activities, methods and functions used in each of the Service Transition processes.

ITIL Intermediate Lifecycle program- Service Transition ST 1 The application of Service Transition processes, activities and functions to achieve operational excellence.

ITIL Intermediate Lifecycle program- Service Transition ST 1 How to measure Service Transition performance.

ITIL Intermediate Lifecycle program- Service Transition ST 1 The challenges, critical success factors and risks related with Service Transition.

ITIL Intermediate Lifecycle program- Service Transition ST 1 The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle.

ITIL Intermediate Lifecycle program- Service Transition ST 1 Technology and implementation considerations surrounding Service Transition.

ITIL Intermediate Lifecycle program- Service Transition ST 1 Challenges, critical success factors and risks associated with this module

ITIL Intermediate Lifecycle program- Service Transition ST 1 As well as preparing participants for the exam.

ITIL Intermediate Lifecycle program- Service Transition ST 1 Which ITIL topics are covered in this course?

ITIL Intermediate Lifecycle program- Service Transition ST 1 The Service Transition Certificate covers the following ITIL processes:

ITIL Intermediate Lifecycle program- Service Transition ST 1 Transition Planning and Support

ITIL Intermediate Lifecycle program- Service Transition ST 1 Change Management

ITIL Intermediate Lifecycle program- Service Transition ST 1 Service Asset and Configuration Management

ITIL Intermediate Lifecycle program- Service Transition ST 1 Release and Deployment Management

ITIL Intermediate Lifecycle program- Service Transition ST 1 Service Validation and Testing

ITIL Intermediate Lifecycle program- Service Transition ST 1 Change Evaluation

ITIL Intermediate Lifecycle program- Service Transition ST 1 Knowledge Management

ITIL Intermediate Lifecycle program- Service Transition ST 1 Pre-requisites:

ITIL Intermediate Lifecycle program- Service Transition ST 1 Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate

ITIL Intermediate Lifecycle program- Service Transition ST 1 There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable

ITIL Intermediate Lifecycle program- Service Transition ST 1 It is highly recommended that you read the AXELOS Service Transition book prior to commencement of this program

ITIL Intermediate Lifecycle program- Service Transition ST 1 Candidates must supply identification confirmation at the time of course registration

ITIL Intermediate Lifecycle program- Service Transition ST 1 Contact Hours

ITIL Intermediate Lifecycle program- Service Transition ST 1 The recommended minimum contact hours for the eLearning course is 21.

ITIL Intermediate Lifecycle program- Service Transition ST 1 The program combines short presentations supported by accredited trainer audio.A text book is also provided to further explore and explain all concepts covered within the syllabus. There are also exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination. A study book is also included in order to further enhance your learning experience.

ITIL Intermediate Lifecycle program- Service Transition ST 1 This program is an eLearning Program, your access details are included in the text book.

ITIL Intermediate Lifecycle program- Service Transition ST 1 About the Examination:

ITIL Intermediate Lifecycle program- Service Transition ST 1 Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the ST Lifecycle course from an Accredited Training Provider is required to sit the exam

ITIL Intermediate Lifecycle program- Service Transition ST 1 It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the ST book in preparation for the examination.

ITIL Intermediate Lifecycle program- Service Transition ST 1 The syllabus can be downloaded from:

ITIL Intermediate Lifecycle program- Service Transition ST 1 officialsite.com/Qualifications/ITI LQualificationLevels/ServiceTran sition.aspx

ITIL Intermediate Lifecycle program- Service Transition ST 1 The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.

ITIL Intermediate Lifecycle program- Service Transition ST 1 Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)

ITIL Intermediate Lifecycle program- Service Transition ST 1 Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

ITIL Intermediate Lifecycle program- Service Transition ST 1 Pass score is 28/40 or 70%

ITIL Intermediate Lifecycle program- Service Transition ST 1 Distinction pass score is under consideration

ITIL Intermediate Lifecycle program- Service Transition ST 1 Upon successful passing of the ITIL ST lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme

ITIL Intermediate Lifecycle program- Service Transition ST 1 Project Management Institute Professional Development Units (PDUs) = 21

ITIL Intermediate Lifecycle program- Service Transition ST 1 Is this course accredited?

ITIL Intermediate Lifecycle program- Service Transition ST 1 Yes! AXELOS/CSME, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.

ITIL Intermediate Lifecycle program- Service Transition ST 1 ITIL is a registered trade mark of AXELOS Limited

ITIL Intermediate Lifecycle program- Service Transition ST 1 AXELOS is a registered trade mark of AXELOS Limited

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