1 Success of eGovernance - India Post story Vasumitra, Chief Postmaster General Vasumitra, Chief Postmaster General Leveraging eCommerce expertise and capabilities towards efficient and sustainable delivery of Government services in India

eCommerce in India “Facts” 2 Evolving Models  Two key models : B2B (90% of market share) and remaining 10% B2C. In India a large no. of B2B are G2C, C2C, and G2B  Marketplace Model : provides platform for large number of manufacturers and traders (especially MSMEs)  New Business model: Stock- and-sell, consignment and group buying, Social Commerce Smartphones are driving the growth of industry in India Free Home Delivery Lucrative Deals Discounts Offers Use of Mobile Wallets Rise of middle class people Scarcity of time for physical shopping Factors influencing Evolution

eCommerce in India “Facts and Figures” 3 India the second largest Internet market in the world, after China Internet users doubled from 50 million in 2007 to 100 million in 2010, then tripled to more than 300 million by 2014 As smartphone adoption climbs, Internet users could double again to more than 600 million Venture capitalists and private equity funds had pumped $4.5 billion into the Indian market in 13 months through January General merchandise companies have captured most of the capital Estimated boom to $100 billion in revenues by 2020 User penetration rate is still only around 17%, compared with 46% in China and more than 80% in developed markets such as Japan and the US 80% of the Indian population lacks a way to pay electronically for purchases

India Post - eCommerce 4 Expected $ 1 billion revenue a ten fold increase in next two years Established 60 fulfillment centers/warehouses Revenue diversification increased, pursuing growth opportunities in key business areas, notably parcels & express parcels, Postal financial services, logistics & freight Expected $ 1 billion revenue a ten fold increase in next two years Established 60 fulfillment centers/warehouses Revenue diversification increased, pursuing growth opportunities in key business areas, notably parcels & express parcels, Postal financial services, logistics & freight India Post a largest Postal network in world 460,000 employees in 155,500 Post offices, 90% POs in rural areas Delivers packages to shoppers in remotest corners Only last-mile logistics handler available in the country Training the postmen on handling of Card payments, same day shipment India Post a largest Postal network in world 460,000 employees in 155,500 Post offices, 90% POs in rural areas Delivers packages to shoppers in remotest corners Only last-mile logistics handler available in the country Training the postmen on handling of Card payments, same day shipment

New Initiatives by “India Post” 5 Customer interaction and service channels such as Interactive Voice Response (IVR) and Call Centres are provided for supporting eCommerce activities. A mobile solution is being developed to help end-consumer to track and trace a delivery across the India Parcel system, and to allow scheduling of appointments for delivery of goods and services. India Post Portal allows manufacturers, SMEs, village craftsmen, offline retailers, etc. to list and sell their products will provide consumers access to a catalogue of goods for sale in their local language, along with ratings and reviews will have payment gateway allowing payments through credit and debit cards, Post Office Savings Bank and RuPay cards Cont…

New Initiatives by “India Post” 6 Buildings are being upgraded based on nature and size of city and volume of business Warehouse facilities based on volume and range of business Infrastructure Being setup at important locations Parcel Kiosks Delivery staff being equipped with Hand- held devices which will help register delivery of parcels and real time tracking system Electronic parcel lockers proposed for delivery Devices Cont…

7 Payment of wages under MGNREGA Indira Gandhi National Old Age Pension- (IGNOAPS) Indira Gandhi National Disability Pension (IGNDAPS) Indira Gandhi National Widow Pension- IGNWPS Indira Gandhi Matritva Sahyog Yojana (IGMSY ) Central Scheme Of Scholarship For College And University Students India Post - List of Social Security Schemes under DBT

8 The volume of disbursement of wages through POs under MGNREGA and other Social Sector Payments Disbursement of MGNREGA wages is being made through around 94,000 post offices across India through Post Office Savings Bank (POSB) accounts : Year wise Progress: Disbursement of Social Sector Payments through Post Offices till Year Number of MGNREGA accounts (in Crores) Amount disbursed (Rs. In Crores) Total59906 Crores Name of the Scheme Total No of accounts (in crores) Total Disbursements through Post Offices SB (in Crores) Total number of Mos (in Lakhs) Total Disbursements through MOs (in Crores) IGNOAPS IGNWPS IGNDPS IGMSY TOTAL

9 SMS Alert – On service delivery ePayment – Comprehensive Bill Payment service Online Sale Platform for Artisans Mobile app for sale of Philately Stamps / other philately items Pin Code Search Location of PO’s on map in Delhi Indian Scenario ( India Post as a service provider) ePost – electronic transmission of messages e-Tracking – for SpeedPost & Express/Business Parcel Premium Payment – for PLI / RPLI Customer Care Centre – Lodging of complaints, monitoring, resolution through web-interface & status viewing by complainant RTI online – Extension of RTI Web Portal of Deptt. of Personnel & Training

Indian Scenario ( India Post as a service provider)  Fund transfer: Domestic and International - by e-MO, IMO, MO videsh, IFS, IMTS – Western Union and Money Gram.  ATM: Debit cards.  Mobile money transfer : m-Payment.

e-Post Office ePost Office ( A Virtual Post office. Anyone can register and avail services like: - Purchase of Philately stamps. Payment of PLI premium by credit/debit cards Track & trace of articles booked in a Post Office. PIN Code search & Post Office location services. Purchase of eIPO Information related to all DoP Schemes

Post Offices 1,54,856 Post Offices 1,54,856 Departmental Post Offices 25,468 Departmental Post Offices 25,468 Urban POs 15,692 (10.16%) Urban POs 15,692 (10.16%) Rural POs 1,39,164 (89.84%) Rural POs 1,39,164 (89.84%) Gramin Dak Sewak Post Offices 1,29,388 Gramin Dak Sewak Post Offices 1,29,388 2, 09, 000 Departmental Employees 2, 58, 000 Gramin Dak Sewak Employees 2, 58, 000 Gramin Dak Sewak Employees On an all India average, a post office covers an area of sq. km and serves 7,815 people All Departmental Post offices are Computerized India Post – Network Overcoming Distribution Challenges

 Broadband connectivity in 26,000 Pos;  2G connectivity in 1,50,000 branches, through handheld equipment technology;  Seamless connectivity, with solar cell backup;  New dimension of services can now reach remotest areas, at 1,50,000 rural locations (covering every part of India)  Core banking facilities – full financial inclusion.  Full range of insurance services.  Reach for all kinds of Government documentation in remotest areas.  Broadband connectivity in 26,000 Pos;  2G connectivity in 1,50,000 branches, through handheld equipment technology;  Seamless connectivity, with solar cell backup;  New dimension of services can now reach remotest areas, at 1,50,000 rural locations (covering every part of India)  Core banking facilities – full financial inclusion.  Full range of insurance services.  Reach for all kinds of Government documentation in remotest areas. India Post - Matching New Capability with Unmet Needs in Rural Areas 13

14 Robust IT Infrastructure Skill up - gradation of staff Undertake present schemes of the State and Central Govt. Especially in Rural segment Proactive approach to new business opportunities in private & Govt. business Increase visibility put a system in place to assure & ensure quality of the service Organizational Restructuring

15 Venturing to become an eCommerce firm using our own web portal and Logistics Post Tie-ups with e-Commerce Companies Tie-ups with State Governments. for Corporate e-Post Tie-ups with bulk mailers like UPSC, SSC, and various Recruitment Boards (ePayment) Tie-up with Schools, universities etc. for sale of application forms distribution of books (online ordering) PAN Card application at Post Offices Complete Business Solutions like – Print-to-Post Venturing to become an eCommerce firm using our own web portal and Logistics Post Tie-ups with e-Commerce Companies Tie-ups with State Governments. for Corporate e-Post Tie-ups with bulk mailers like UPSC, SSC, and various Recruitment Boards (ePayment) Tie-up with Schools, universities etc. for sale of application forms distribution of books (online ordering) PAN Card application at Post Offices Complete Business Solutions like – Print-to-Post Opportunities Ahead

India Post – future models  To deliver variety of G2C, G2B, B2B services on commercial basis.  Processing & Delivery of government services – Aadhar card, Ration card, Passports, etc. as possibilities develop.  Furnishing of various types of application forms, land record copies, etc.  In course of time, can be used as centers for national programmes – e-Education, e-Public Health, etc. 16

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