National Flood Determination Association Member Survey Results

The NFDA Member Survey… NFDA conducts an annual survey of Member Companies NFDA conducts an annual survey of Member Companies NFDA General Counsel prepares, distributes and compiles results to ensure data confidentiality NFDA General Counsel prepares, distributes and compiles results to ensure data confidentiality The Survey was circulated to 16 NFDA Member Companies The Survey was circulated to 16 NFDA Member Companies 11 responses received for 2006 data; 12 responses received for 2007 data 11 responses received for 2006 data; 12 responses received for 2007 data

New Orders Completed… Respondent Companies: New Orders Completed for Lenders:30,603,74828,099,259 New Orders Completed for Others: 2,684,820 3,368,373 Total New Orders:33,288,56831,467,632

Life of Loan Certificate Updates… Respondent Companies: Total Life of Loan Certificates Currently Tracking:144,224,493176,193,252 Respondent Companies: 9 10 Total Life of Loan Certificates Impacted by Map Revision (new FIRM + LOMC): 10,398,797 14,988,828 LOL Certificates that Experienced Status Change as a Result of Map Revision: 129, ,184

Impact of Map Revisions on Flood Zone Determination Companies… Sum of New Orders + LOL Revisions: 43,687,36546,456,460 % FZD Volume Increase due to Life of Loan Certificate Revisions:+33.98% % Average % Increase per Company:+28.29% %

Customer Service & Outreach… Respondent Companies: 9 10 Total (non-sales) Customer Service Calls: 664, ,636 Respondent Companies: 8 9 Hours Spent Training Customers (average per company):515 hrs 476 hrs Respondent Companies: % of Orders Received with Invalid or Non-Standard Addresses (average):9.42% 7.88%

Investment in Technology & Training… Respondent Companies: % Orders Received via Electronic/ Automated Methodology (average): 91.43% 94.45% Respondent Companies: Average Automated Hit Rate79.81% 82.42% Respondent Companies: 8 9 Average Number of Hours Spent Training Map Technicians:2211 hrs 2096 hrs

Flood Zone Determination Liabilities… Respondent Companies: Average Number of Claims Paid: Total Dollar Value of Claims Paid: $4,628, $2,188, Avg Dollar Value of Each Claim Paid: $55, $29,179.76