Implementing a Virtual Learning Center in an Organization Dr Gilbert Paquette Professor, Télé-université du Québec Director of CIRTA Center for Inter-university Research in Telelearning Applicationshttp://licef.teluq.uquebec.ca/gp ITHET-2001, Kumamoto, Japan, July 2001

Presentation Plan 1. Presentation 2. Distance Education Models 3. Virtual Learning Center 4. Instructional Engineering 5. Principles for Implementation 6. Questions

1- Télé-université du Québec (TELUQ)  First totally distance university in Canada and in the francophone world  Has trained over students since 1972  90% are adults workers: teachers, administrators,…  Delivers 300 courses in 32 programs  Plurimedia and web support in all courses  40 full web courses  CAERENAD – International effort by 6 universities including Chile, Brazil and Costa Rica

TeleLearning Network of Centers of Excellence (TL-NCE) Université de l’Alberta Université Athabasca Université de Saskatchewan Winnipeg Bureau de gestion (SFU) Ontario Institute for Studies in Education University of Toronto Université de Waterloo Université de Guelph Université Wilfrid Laurier Université York Université Western Ontario Université Brock Université Queen’s Université d’Ottawa Université Carleton Télé-université Université de Montréal Université McGill Université du Québec à Montréal Université Concordia Université Bishops Université du Québec à Chicoutimi Université Laval Université du Nouveau-Brunswick Université Acadia UniversitéMemorial CIRTA Simon Fraser Université de la Colombie Britannique

LICEF/CIRTA Research Centre F LICEF -Télé-université‘s Research Center (1992) F CIRTA –Researchers in 9 Québec universities F Multidisciplinary teams: Education, Computer Science, Telecom, Psychology, Linguistic, F Groups 120 members, permanent staff of 40 full- time, plus professors and students F Largest Research Center in Distance Education in Québec and Canada F Mission: To create knowledge TeleLearning models, methods and technologies to help people and organizations gain knowledge and skills

Bookmarks 1972: Télé-université is created. 1973: Training teachers On-line to LOGO, CBT Authoring… 1986: GOIA: Knowledge-based training and Micro-Intel Inc: 1992: LICEF Research Center is created. 1995: AGD/MOT Knowledge Editor, Virtual Campus Model. TL-NCE starts 1998: – Virtual Learning Centers. MISA 3.0 – Instructional Engineering Method. 1999: Implementation: Universities and Companies. 2000: SavoirNet Project MISA 4.0 – ADISA – CIRTA is created + International Research Chair

2- Distance Education Models  Exponential growth of information -Increased training needs  Knowledge Management - Knowledge intensive learning  “Nano-seconds development” constraints  Information access is fast – Learning takes time Expert Learner Expertise Information Rumors

Trainer Learner On-line teaching Learner Server Learner Server Hypermedia self-training Distributed Learning Models Learner Trainer Learner Distributed classroom Learner Task Learner Community of practice Learners High-tech classroom Trainer

Actors in a VLC Information process R Informer I/P INFORMATION COLLECTIVE KNOWLEDGE I/P Learning process Learner R PERSONAL KNOWLEDGE I/P Training process Design process Managing process Facilitator S S S Manager Designer R R R Trainer Management Support Learning System Pedagogic Assistance

Actors Function and Roles Actor/FunctionExamples of roles LEARNER: transformsinformation into knowledge Navigates the learning scenario Consult information resources Produces a solution TRAINER: facilitates learning Diagnoses the difficulties Coaches the learner Evaluates learner’s progress INFORMER: provides information Presents information Displays digitized information Answers content questions MANAGER: manages actors and events Creates and manages groups Organizes delivery Manages the actors network DESIGNER: builds and maintains the learning system Analyzes learning needs Models the knowledge Designs and develops the system

EXPLORA Server (Html \ Java) Persons and Groups Resources INTERNET Courses 3- The VLC support system ADMINISTRATORS TRAINERS CONTENT EXPERT LEARNERS DESIGNERS

Administrator’s environment

Designer’s environment

Redesigning for the Web  Printed Guide (80 pages)  Manual (560 pages)  Eight 30 min. Videos  Six CBT ’S  Tutors on the phone  Individualized learning  Communication through mail,telephone,TV Web Site Manual + PDF Video stream or CD or VHS Integrated to the web site Telematic tutoring + collaboration Complete telematic communication Artificial Intelligence Course

Learner’s environement

Trainer’s environment

Professional Education

Technician training at Hydro-Québec

TL operating system TL operating system Organization’s Resource Bank Organization’s User’s Bank Reusable Learning Materials Web Site Actor’s environments An Open Architecture

4 – Instructional Engineering F TeleLearning model? F Anywhere, anytime, any pace, anybody? F Inter-activity, collaboration? F Actors, roles, resources? F Resource management, inter-operability,scalability? F Knowledge and competence management? F Learners diversity,pedagogy, technology? F Economics: Reusability, Sustainability, Affordability? LARGE SET OF DECISIONS TO MAKE

Information Selection Process-guided Information Retrieval Search, Annotation and Rebuilding tools PRODUCTION AND INFORMATION SPACES

Learner Collaboration Process Oriented; Collaboration model; Visualization & management tools COLLABORATION SPACE (Synchronous, Asynchronous)

Assistance from facilitators Caring heuristic assistance; Learner’s initiative; Multiple facilitators ASSISTANCE SPACE

Self-management of learning Competency-focused, Open/Adaptable Learning Scenarios; Metacognitive Tools SELF-MANAGEMENT SPACE

Learning Event Scenario Building Consult writing methods and norms Sketch and send the document plan Distribute writing assignments Write the document's sections Integrate sections Revise text Validate text and send evaluation P P Document plan Work plan Preliminary text Validation File I/P Information base I/P Norms and methods I/P Search for useful information I/P Search Engine Search Engine Ideator Access to content expert Access to content expert Annotation tool Collaborative text editor Support to information processing R Client (a learner) Project leader Team of writers Individual learner Individual learner R R R R R R R Collaboration scenario Problem Process definition P Computarized search advisor FAQ from content expert Tutor validating Peer validating Tutor coaching Multiple assistance

DP DD DM DC Phase 1 - Problem definition folder Phase 5 - Production and validation folder Phase 6 - Final delivery folder Phase 4 - Design folder Phase 3 - Architecture folder Phase 2 - Preliminary analysis folder 106 Actual situation 102 Training objectives 100 Organization’s training system 442 Actors and materials 446 Services and locations 210 Knowledge modeling principles 212 Knowledge model 214 Target competencies 222 Learning events network 240 Delivery principles 230 Media development principles 242 Cost-benefit analysis 340 Delivery planning 444 Tools and telecom 310 Learning unit content 410 Learning instrument content 420 Learning instruments properties 432 Models of materials 320 Instructional scenarios 432 Media elements 640 Maintenance and quality management 610 Knowledge and comptency management 630 Learning system and ressource management 620 Actors and group management 440 Delivery models 434 Source documents 330 Development infrastructure 108 Reference documentss 104 Target populations 430 List of learning materials 224 Learning units properties 220 Instructional principles 322 Learning activities properties PRODUCTION OF THE MATERIALS TESTS 540 Assessment planning 542 Revision folder MISA 4.0 Instructional Engineering Method

ID Task representation 430 Construct list of materials 420 Define properties of activities 410 Define k.models of instruments Define properties of instruments Construct delivery models S A A A I 320 Instructional scenarios Define instructional scenarios A I 220 I 212 I I I I Activities Resources Productions Links C

ADISA/MOT ISD Workbench

Learning Units Properties

Delivery Models

5- Principles for implementation Instructional Design Knowledge Engineering Information Systems Engineering Instructional Engineering SYSTEM DESIGN METHODOLOGIES

Information System’s Approach A Telelearning system is an information system, a complex array of software tools, digitized documents and communication services, more diversified than in the past  Artisanal construction of web based materials is insufficient. Software engineering approaches should inspire a design method for TL

Knowledge-Based ISD The actual emphasis on knowledge management recognizes the importance of knowledge and higher order skills, as opposed to simple data or information acquisition n Knowledge engineering must support central tasks of ISD methods : content, activities, media and delivery processes

Multi-Agent view A Telelearning system at delivery time is a multi-agent society (modularity, sociability, distribution of control, message propagation) n An ISD method should identify clearly the actors, their roles and their interactions, together with the tools and resources that should compose their environment

Process Based Learning Scenarios EVALUATE SYNTHETIZE ANALYZE APPLY UNDERSTAND MEMORIZE JUST IN CASE INFORMATION JUST IN TIME INFORMATION Process-based situated learning scenarios help guide information search and the construction of new knowledge

In summary….  More systematic, structured and visual ISD.  Knowledge engineering to support higher order knowledge and skills acquisition.  Definition of multi-agent systems for useful interactions at delivery.  Support to self-management of learning scenarios and environments for meta- cognition.  Integration of multiple assistance agents into process-based scenarios: co-learners, SMEs, coaches, managers, FAQ, Intelligent Help Systems... IN A VIRTUAL LEARNING CENTER

Reduce Distance Closer Educational Systems Dr Gilbert Paquettehttp://licef.teluq.uquebec.ca/gp Centre de recherche LICEF-CIRTA Télé-université ITHET-2001, Kumamoto, Japan, July 2001