©2000 South-Western College Publishing Cincinnati, Ohio Daft, Organizational Theory and Design, 7/e 9-1 Chapter Nine Organizational Culture and Ethical Values ©2000 South-Western College Publishing Cincinnati, Ohio Daft, Organizational Theory and Design, 7/e

©2000 South-Western College Publishing Cincinnati, Ohio Daft, Organizational Theory and Design, 7/e 9-2 Levels of Corporate Culture Observable Symbols Ceremonies, Stories, Slogans, Behaviors, Dress, Physical Settings Underlying Values, Assumptions, Beliefs, Attitudes, Feelings

©2000 South-Western College Publishing Cincinnati, Ohio Daft, Organizational Theory and Design, 7/e 9-3 Relationship of Environment and Strategy to Corporate Culture Needs of the Environment Strategic Focus Adaptability/ Entrepreneurial Culture Clan Culture Bureaucratic Culture Mission Culture Flexibility External Internal Stability Sources: Based on Daniel R. Denison and Aneil K. Mishra, “Toward a Theory of Organizational Culture and Effectiveness,” Organization Science 6, no. 2 (March-April 1995): ; R. Hooijberg and F. Petrock, “On Culture Change: Using the Company Values Framework to Help Leaders Execute a Transformational Study,” Human Resource Management 32 (1993): 29-50; and R. E. Quinn, Beyond Rational Management: Mastering the Paradoxes And Competing Demands of High Performance (San Francisco: Jossey-Bass, 1988).

©2000 South-Western College Publishing Cincinnati, Ohio Daft, Organizational Theory and Design, 7/e 9-4 Ethical Values in Organizations EthicsEthics –Rule of Law –Managerial Ethics –Social Responsibility –Ethical Dilemma

©2000 South-Western College Publishing Cincinnati, Ohio Daft, Organizational Theory and Design, 7/e 9-5 Forces That Shape Managerial Ethics Is Decision or Behavior Ethical and Socially Responsible? Beliefs and Values Moral Development Ethical Framework Rituals, Ceremonies Stories, Heroes Language, Slogans Symbols Founder, History Government Regulations Customers Special Interest Groups Global Market Forces Structure Policies, Rules Code of Ethics Reward System Selection, Training External StakeholdersOrganizational Systems Personal EthicsOrganizational Culture

©2000 South-Western College Publishing Cincinnati, Ohio Daft, Organizational Theory and Design, 7/e 9-6 Formal Structure and Systems of the Organization Ethics committeeEthics committee Ethics ombudspersonEthics ombudsperson Whistle-blowingWhistle-blowing Code of ethicsCode of ethics Training programsTraining programs

©2000 South-Western College Publishing Cincinnati, Ohio Daft, Organizational Theory and Design, 7/e 9-7 Shop ‘Til You Drop Workbook Activity Culture Item DiscountStoreDepartment Store Store 1. Mission of store: 2. Individual initiative: 3. Reward system: 4. Teamwork: 5. Company loyalty: 6. Dress: 7. Diversity of employees: 8. Service orientation: 9. Human resource development: