Business Continuity Management Rikus Matthyser Executive: Telkom Business Integration Services

What is Business Continuity? “The goal for companies and organisations with no tolerance for downtime is to achieve a state of business continuity, where critical systems and networks are continuously available, no matter what happens, and the human capital is protected” The Gartner Group

What causes downtime?

Defences against downtime Software Failure Server Load Balancing Information Security Hardware Failure Hot/Cold Standby Storage Area Networks Server Load Balancing Physical & IT Security Human Error Security Resilience Network Transmission Backup Circuits Redundant Infrastructure Security Natural Disasters Hot/Cold Standby Storage Area Networks Server Load Balancing Physical Security

Impact of Downtime on Business Productivity Loss Revenue Loss Damaged Reputation Financial Performance Problems Overhead Expenses caused by Downtime

What do we need to protect

What do we need to secure? Growing Threats Growing Vulnerabilities Growing Business Exposure Customer Requirements –Which boosts: Business growth sustenance Customer confidence Quality of service Non repudiation requirements Service Level Agreements Service availability

What do we secure? Management of Policies and Procedures Identity Management Perimeter Security Internal Security Monitoring State of Security Implementations

Future Trends Commoditisation What is it? Who are best suited to offer managed services as a commodity product?

Conclusion Business continuity is fast becoming the number one board room discussion. As more systems are implemented to control this, security is the only variable with dramatic evolution and changes.