Discover the Possibilities: Leadership Coaching 2004 Parks and Recreation Conference

Integrated People Solutions Objectives To define leadership coaching To identify the benefits of creating a coaching environment in your organization To initiate a “coaching” approach with staff and clients ( and your family too!)

Integrated People Solutions “Riding a Bike” Understanding the mechanics Getting on the bike and riding Identifying what worked and what didn’t Optimizing learning by: “thinking, acting, reflecting”

Integrated People Solutions “Learning” Single Loop – providing a prescription for how to do something differently Double Loop – uncovering underlying thinking models that drive behaviour Triple Loop – reflecting on fundamental statements that shape, limit or define self

Integrated People Solutions “Behaviour” Aoccdrnig to a rseeaerchr at an Elingsh uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht frist and lsat ltteer is at the rghit pclae. The rset can be a toatl mses and you can sitll raed it wouthit porbelm. Tihs is bcuseae we do not raed ervey lteter by it slef but the wrod as a wlohe. Source: Globe and Mail

Integrated People Solutions “Relationship” Gallop Organization: Research involving over 80,000 managers, 400 companies Findings: Increased profitability by 27% Increased productivity by 38% Higher levels of customer loyalty by 56% Higher levels of employee retention by 50%

Integrated People Solutions Definition of Coaching  A collaborative relationship focused on enabling others  Process of equipping an individual with the tools, capacity and opportunities to fully develop

Integrated People Solutions Leadership Coaching Creates a culture of learning vs. knowing Cultural transformation from where people receive direction to one where people commit to doing things Building the capacity of others to be engaged “problem solvers” too!

Integrated People Solutions Why Coaching Works in Organizations  Aligns individual goals with team/org. goals  Facilitates discovery and collaboration  Fosters entrepreneurial thinking  Develops trusting relationships  Encourages self coaching, self motivation and self responsibility

Integrated People Solutions Coaching Spectrum BE………..Coach KNOW……..Teach DO………Manage

Integrated People Solutions Coachable Moments Moment in time when an individual is open to taking in new information that will affect a shift in their knowledge and behaviour. The coach creates an environment where that can happen.

Integrated People Solutions Core Coaching Skills Reflective Listening Discovery Questioning

Integrated People Solutions Reflective Listening Method of listening beyond the words Listen for clues Ask questions to draw out the context Say what you heard to verify your understanding

Integrated People Solutions Discovery Questionning Promote discovery by asking questions Quiet your mind and listen non- judgmentally to ideas Paraphrase to confirm understanding Help individuals draw out the consequences of their suggestions Share personal experiences

Integrated People Solutions Discovery Questioning Systematic process of asking focused questions to help individuals discover their truth Listen for contextual clues Ask questions about what’s missing Formulate questions that invite exploration or produce a solution

Integrated People Solutions Closing Thought When people change how they are being, it automatically alters what they are doing. Robert Hargrove