Work Readiness Program Dependability and Reliability

Objectives List standard cost of doing business for a company in the United States and what things are included in employee costs. List standard cost of doing business for a company in the United States and what things are included in employee costs. List 5 expectations that employers have of their employees and 5 traits employers look for in employees List 5 expectations that employers have of their employees and 5 traits employers look for in employees Describe important aspects of working successfully with supervisors and co- workers Describe important aspects of working successfully with supervisors and co- workers

What Does Reliability Mean? Making and keeping commitments for work tasks. Making and keeping commitments for work tasks. Completing work in an accurate, timely manner. Completing work in an accurate, timely manner. Being consistently present and on time for work. Being consistently present and on time for work. Adhering to company policies and regulations. Adhering to company policies and regulations. Not abusing or stealing company equipment and/or supplies. Not abusing or stealing company equipment and/or supplies. Being honest with supervisors and co-workers. Being honest with supervisors and co-workers. Admitting and correcting mistakes at work. Admitting and correcting mistakes at work. Solving problems or seeking assistance in resolving problems. Solving problems or seeking assistance in resolving problems. Seeking to improve the quality and quantity of your work. Seeking to improve the quality and quantity of your work. Not letting personal issues interfere with work responsibilities. Not letting personal issues interfere with work responsibilities.

Doing What is Expected of You at Work Employer expectations Employer expectations Some are general and apply to all work Some are general and apply to all work Some are specific to a plant or job site Some are specific to a plant or job site

Business Essentials Provide a high quality product or service Provide a high quality product or service Satisfy customer needs and wants Satisfy customer needs and wants Make a profit Make a profit

Work Environment/Corporate Culture Attitudes, beliefs and values Attitudes, beliefs and values Rules, regulations and practices Rules, regulations and practices Attitudes, invisible rules and standards Attitudes, invisible rules and standards

What is Profit? Income – Expenses = Profit Income – Expenses = Profit Employee Costs Employee Costs Hiring & Training Compensation Total Costs – 30%

Profit Margins Crude Oil Production 23.8% Crude Oil Production 23.8% Commercial Banks 12.6% Commercial Banks 12.6% Railroads 12.4% Railroads 12.4% Real Estate 6.9% Real Estate 6.9% Food Services 7.9% Food Services 7.9% Hotels, Casinos, Resorts 7.3% Hotels, Casinos, Resorts 7.3% Chemicals 7.0% Chemicals 7.0% Computers/Office Equip. 6.0% Computers/Office Equip. 6.0% Airlines 3.6% Airlines 3.6% Health Care/Medical 3.3% Health Care/Medical 3.3% Food & Drug Stores 2.1% Food & Drug Stores 2.1% Auto Retailing/Services 1.1% Auto Retailing/Services 1.1% Food Production 1.0% Food Production 1.0%

Cost to Hire and Train a New Employee 30% to 50% for entry level 30% to 50% for entry level 150% for mid level 150% for mid level 400% for high level 400% for high level $6,000 for a $10 dollar an hour job $6,000 for a $10 dollar an hour job

Compensation Usually in excess of 30% of salary Usually in excess of 30% of salary A $40,000 a year salary equates to a $52,000 a year salary with compensation package A $40,000 a year salary equates to a $52,000 a year salary with compensation package

Top Ten Traits and Personal Values employers Look for Strong Work Ethic Strong Work Ethic Dependability Dependability Positive Attitude Positive Attitude Adaptability and Flexibility Adaptability and Flexibility Honesty and Integrity Honesty and Integrity Self Motivated Self Motivated Self Confidence Self Confidence Willingness to Learn Willingness to Learn Professionalism Professionalism Loyalty Loyalty

Other Traits Employers Expect Have the specific and general skills to do the job. Have the specific and general skills to do the job. Fit into the work environment. Fit into the work environment. Get along with supervisors and co- workers. Get along with supervisors and co- workers. Balance work and personal life. Balance work and personal life.

Getting Along with Your Supervisor What do supervisors do? What do supervisors do? “Good for boss= good for you” “Good for boss= good for you” Your supervisor wants you to succeed Your supervisor wants you to succeed

“Musts” with Your Supervisor Get Instructions Get Instructions Ask Questions Ask Questions Report Problems Report Problems Discuss Performance Discuss Performance

Supervisor Responsibilities Mission and goals of the company Mission and goals of the company Manage the workplace Manage the workplace Minimize problems Minimize problems

Employee Responsibilities Meet standards of the organization Meet standards of the organization Perform the job you were hired to do Perform the job you were hired to do

Work Relationships Supervisors Supervisors Co-workers Co-workers

Work Teams Formal or informal Formal or informal Why Teams? Why Teams? Cost Effective Productivity Employee “Buy-In”

Successful Teams Have purpose and direction Have purpose and direction Have the authority to solve problem, make decisions and the skills Have the authority to solve problem, make decisions and the skills to do so Have good communications abilities Have good communications abilities Have good participation Have good participation Have good leadership Have good leadership

Communication Poor communication causes: Poor communication causes: Limited effectiveness Interpersonal conflict Wasted money and effort Poor productivity

Disclaimer This workforce solution was funded by a grant awarded under the President’s Community-Based Job Training Grants as implemented by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner. This workforce solution was funded by a grant awarded under the President’s Community-Based Job Training Grants as implemented by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.