The Role of Technology in Adult Learning and Development in Organization Candace Chou University of St. Thomas SlideURL:

Outline Framework Formal vs. informal learning Examples Trends

Formal Learning

Informal Learning

What is your definition of formal learning?

What is your definition of informal learning?

Photo credit: Jay Cross

Learning and Retention NTL Institute “Retention Rates from Different Ways of Learning” (2000)

Learning and Retention NTL Institute. (2000). Retention Rates from Different Ways of Learning.

Impact of Performance Mastery on Learning Strategies Common Learning NeedsUnique Learning Needs Common Curricula (Program Driven) Personalized Learning (Performer driven) NoviceCompetentExperiencedMaster/Expert More Formal, Structured Training More informal, on-the-job learning Classroom & Online learning KM, Collaboration & Performance Support Training Practice, Coaching Access to Knowledge & performance resources Collaboration and problem solving STRTAGYSTRTAGY

E-Learning Hierarchy

What social media do you use?

Social Media for Organization Learning The “Conversation Prism” (Brian Solis)

Benefits of Social Media Share information across more channels and provide better service delivery. Collaborate on a larger scale – build online communities. View learners as partners and co-creators, not just as recipients. Break down the walled gardens - make learning more searchable Reach a new generation of Digital Natives. From John Wooden’s presentation

Personal Learning Environment LMSPLE Learner as consumer of learning materials Learner as “prosumer” active in the creation of content Minimal personalizationLearning opportunities and resources filtered by the learner’s interests, pushed thru RSS. Content comes from domain experts, teachers, etc Content comes from a variety of sources Minimal collaboration or exchange Many opportunities for collaboration, exchange

The % of learning represented by informal learning Type of informal learning %Type of formal learning % Experiencing on the job 45%Workshops10% Networking30%Training programs8% Mentoring & coaching3%Special assignments2% Manuals & instructions 2% Total80%Total20% Source: Atos KPMG Consulting

Where new technology can help informal learning The traditional wayThe new technology way Ask a neighborWorkflow learning See the bossSearch the internet or intranet to find online knowledge sources Talk to an expert an individual Look at a manual or a bookInstant Message or Skype someone Listen to a podcast Interact with others online via discussion forum Source: Harrison, 2006

Best Buy

Target

Networked Knowledge

IBM Academy of Technology Virtual World Conference 2008 Over 200 members globally Initial investment of $80,000 A saving of $250,000 in travel and venue Same virtual venue can be reused

Characteristics of Adult Learners by Knowles Self-conceptExperience Orientation to Learn Motivation Readiness to learn (Zielke, Roome, & Krueger, 2009)

Self Concept Definition: As a person matures his/her self concept moves from one of being a dependent personality toward one of being a self-directed human being Virtual Words Being able to learn independently of an instructor or mentor. Setting own pace for learning.

Experience Definition: As a person matures, s/he accumulates life experiences to use as a learning resource Virtual Worlds Comparing novel topics to be learned with “common knowledge.” Environment that allows sharing acquired knowledge with others.

Readiness to Learn Definition: As a person matures, s/he is ready to learn relevant skills and knowledge oriented toward the developmental tasks of his social roles. Virtual Worlds Seeing the use of learning a skill in its immediate application. Choosing what to add to virtual-world inventory.

Orientation to Learning Definition: As a person matures, s/he becomes less interested in acquiring knowledge for future use, and is more likely to learn in order to solve problems. Virtual Worlds Viewing practice opportunities as problem solving. Immediate application of material to be learned.

Motivation Definition: As a person matures, s/he operates more from a sense of internal motivation rather than for external rewards. Virtual Worlds Entering voluntarily into a virtual world. Determining start/stop points. Checking own progress, and re-learning if needed.

A Day in the Life of a College Professor

Twitter

Tweet My Jobs

Class Calendar

Social Calendar

Del.icio.us

Del.icio.us Tags

Class Wiki

Communities of Practice (Wiki)

Video-Conferencing

Google Docs

Google Docs (Survey)

Technology Trends Mobile Cloud Computing Geo-everything Personal Web Semantic-Aware applications Smart objects – The Horizon Report 2009

Mobile Learning Tutorial, assessment, surveys, podcasts, eBooks, performance support, job aids… Mobile Augumented Reality Browser Mobile Augumented Reality Browser

Cloud Computing Graphic: wikipedia

Geo-everything

Personal Web

Semantic-Aware Applications

Smart objects

Learning Trend 1 Increasing globalization continues to affect the way we work, collaborate, and communicate. The Horizon Report 2009

Learning Trend 2 The notion of collective intelligence is redefining how we think about ambiguity and imprecision.

Learning Trend 3 Experience with and affinity for games as learning tools is an increasingly universal characteristic among those entering higher education and the workforce.

Learning Trend 4 Visualization tools are making information more meaningful and insights more intuitive.

Learning Trend 5 As more than one billion phones are produced each year, mobile phones are benefiting from unprecedented innovation, driven by global competition.

Other Trends?

References The Horizon report 2009, Harrison, M. (2006). 13 Ways of Managing Informal Learning. from NTL Institute. (2000). Retention Rates from Different Ways of Learning. Retrieved Nov. 9, 2009, from ml Smith, M. K. (2002). Malcolm Knowles, informal adult education, self-direction and andragogy from Zielke, M. A., Roome, T. C., & Krueger, A. B. (April 2009). A Composite Adult Learning Model for Virtual World Residents with Disabilities: A Case Study of the Virtual Ability Second Life® Island [Electronic Version]. Journal of Virtual Worlds Research, 2(1). Retrieved April 17, 2009 from